Malloy Ford of Alexandria

This was my first experience at this dealership I searched from Texas and with CD-19 there were no cars with options I was looking for in my local area dealership. Kyle was very helpful at Malloy For searched from Texas and with CD-19 there were no cars with options I was looking for in my local area dealership. Kyle was very helpful at Malloy Ford and Genuinely very easy and straight forward process. I flew to VA to buy my car and had it shipped to Texas. Kyle (great representative!) He emailed me pictures of the car and answered all my questions prior to my arrival. He has been very responsive to calls and text messages and really seems like he cares. This was positive experience for me at this dealership. The color and options on the car I was searching for were hard to find in my local area and this a big deal to me. Ask for Kyle a fellow Texan if you visit you will not regret it. Great team and dealership More

Excellent customer service The customer service was outstanding. We were just shopping for a vehicle, and was shopping around for a specific type for a specific price. They went The customer service was outstanding. We were just shopping for a vehicle, and was shopping around for a specific type for a specific price. They went above and beyond our expectations! We found exactly what we needed, wanted, and much more. More

My car purchase My first car purchase at Jerry's was not the most efficient or pleasant and I almost walked away. The salesman simply had his own agenda and that of My first car purchase at Jerry's was not the most efficient or pleasant and I almost walked away. The salesman simply had his own agenda and that of the dealership and did not listen to me. I finally gave him 15 minutes to get everything settled or I walked. He did and I left with the car I wanted. My second purchase went much more smoothly because I stated what I wanted, what I would not consider and the salesman heard me and helped me mover along in the process. Again I got the car I wanted and am very happy with it. I am also happy with the service department. Bill Ritenour has been my favorite helper but others are also helpful. There was a time period when I was using crutches to get around and everyone there was extremely helpful without making a big fuss. My handicap continues and so does their helping hands for which I am very grateful. :) More

Great service! Went in for an oil change and asked if they could give my car a quick wash. Not only did they wash my car but they also vacuumed it, shined the tires and put air into them. All of this fo they could give my car a quick wash. Not only did they wash my car but they also vacuumed it, shined the tires and put air into them. All of this for less than half of what another place has charged me for just an oil change! More

Recall Got my vehicle in to address a recall; service advisor was pleasant and efficient. Took no time at all - I did have an appointment however. Would re Got my vehicle in to address a recall; service advisor was pleasant and efficient. Took no time at all - I did have an appointment however. Would return to this dealer in the future. More

F-150 XLT purchase I purchased a new F-150 by putting a reserve on 1 DEC and returned on 5 DEC to complete the purchase. Negotiation of the final price went smoothly an I purchased a new F-150 by putting a reserve on 1 DEC and returned on 5 DEC to complete the purchase. Negotiation of the final price went smoothly and the truck was serviced and ready for delivery. Tony handled all issues with professional care and courteous consideration. More

Exceptional They always take care of your needs and they communicate all information to you timely. Simply the Best! I would highly recommend them to anyone that They always take care of your needs and they communicate all information to you timely. Simply the Best! I would highly recommend them to anyone that I know. More

Customer Service Sucks Worthless, shady and predatory business people at this place, they may as well be a payday loan center. The staff there are very unprofessional, unsop Worthless, shady and predatory business people at this place, they may as well be a payday loan center. The staff there are very unprofessional, unsophisticated and incompetent. They thrive off a certain demographic for sales, ignorant unaware types of people. Have no clue about the Ford Rebates. If you are the type that just cares about your monthly payment and do not care how they get to that number and you sign, your their person. Once you start to ask questions, the lies and deception are endless. They are unprofessional, rude, no people skills at all. Watch Out for the Sales Managers, the Finance Managers because they just don't care. The owner of Jerry's Ford should really look into better training skills, for every position and if I were the owner I would be ashamed to have my name on the building, because of the people working there, they are just given Jerry's a even worst name. More