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Malloy Ford of Alexandria
Alexandria, VA
274 Reviews
Jerry's Ford has been in business for 40 years and is family owned & operated.
At Jerry's Ford Alexandria, we offer new Ford cars in the Washington DC area, along with used cars, trucks & SUVs by top manufacturers. Our sales staff will help you find that new or used car you have been searching for.
Our financial staff at Jerry's Ford Alexandria, offers expert advice for those seeking a great Ford car loan or lease. Our service doesn't stop there. Customers can come in & take advantage of our knowledgeable Ford car repair technicians & a fully-stocked inventory of Ford car parts.
We want our Customers to be completely happy & satisfied. Our Customer Service Department will be glad to help with any questions. 703-256-5000 ext.200.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:30 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 AM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:30 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
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Showing 274 reviews
February 18, 2009
This was the best car dealership experience I've had yet?. Not only did I get a great deal on my Mustang, but everyone I've dealt with at Jerry's Ford in Annandale has been courteous, extremely helpful yet?. Not only did I get a great deal on my Mustang, but everyone I've dealt with at Jerry's Ford in Annandale has been courteous, extremely helpful, and not "pushy" at all. Hey, their job is to sell - it's a business, especially in these terrible economic times - but I was politely informed of all the products and services they have to offer rather than being bombarded and made to feel like an idiot if I was not interested. I've received several follow-up calls from Jerry's wanting to ensure that I'm happy with the car and the dealership. From the sales manager, salesperson, to the parts and service department it has so far been a great experience. None of the territorial nonsense amongst the employees that I've experienced at other dealerships, either. Anyone I asked a question of was more than helpful. A++ More
by exrev
Employees Worked With
Christian and James
April 21, 2008
I took my F-150 in for service, which I had an Appointment for at 7:30 AM. I was first in line. They started service on my truck at 8:30 AM, it was scheduled for an Oil change and Auto Butler. Appointment for at 7:30 AM. I was first in line. They started service on my truck at 8:30 AM, it was scheduled for an Oil change and Auto Butler. Finally at 10:00 AM I asked the service advisor how much longer it would be, he told me that I was third in line for the auto butler so it could take a half day and my little green card explained this. Well I don't have a little green card and told him I can't wait any longer. When I went to casher to leave, I was told I owe $ 33.00 for the service, I told them that this is the second time you have tried to charge me for service. I told them I have a prepaid service plan, plus I was promised 2 years of free service. More
by reubens104
Employees Worked With
Richard Farmer
June 04, 2007
Absolutely horrible! If you want a dealership to fix things without authorization and to not keep you updated on the repairs then go to Jerry's you will be happy. It really was out of hand, they were s things without authorization and to not keep you updated on the repairs then go to Jerry's you will be happy. It really was out of hand, they were suppose to estimate the work on my ford focus, instead tom jackson, one of the serive managers, did the work and then when I said that he shouldn't have he balked, because he knew that he did not have the signature on the work authorization docs. They were horrible to deal with and luckily will never have to go back, please go somewhere else, anywhere.... More
by ratpak
Employees Worked With
Tom Jackson
June 28, 2005
Much experience with this dealer on sales & service. Much experience with this dealer on sales & service.<br><br>Service is definitely better than sales... sales drops you as soon as they have your money Much experience with this dealer on sales & service.<br><br>Service is definitely better than sales... sales drops you as soon as they have your money and refuse to follow up... good luck getting your rebate or having your new car delivered in good shape... there's no accountability on anyone's part. Service seems competent and friendly, but car is still new More
by JohnnyReb
Employees Worked With
several
