Malloy Ford of Alexandria

My wife and I bought a 2010 Hyundai Santa Fe from Jerry's Ford. We were happy with the price, as it was even lower than what USAA had guaranteed us. Mike also got us a great loan rate. Unfortunately, it Ford. We were happy with the price, as it was even lower than what USAA had guaranteed us. Mike also got us a great loan rate. Unfortunately, it all went downhill after that. Jerry's Ford told us that the warranty on this car would expire in about 1,000 miles and encouraged us to buy an extended warranty from them. It seemed like a good idea, so we did. We later found out that Hyundai's original bumper-to-bumper warranty was still good for another 40 months (four months longer than Jerry's extended warranty). Even worse, we only learned about Hyundai's warranty when our car broke down two months after we bought it. Apparently, Hyundai had issued a recall on the part that disabled the vehicle. After we got the car back from Hyundai, I went to Jerry's Ford to see what could be done. Mike Ip immediately agreed to cancel the warranty. He told me that I would lose a minimal amount (1% to 2%) on the warranty because it had already been in effect for a couple of months. That didn't really seem fair, since he never should have sold me the warranty in the first place, but I accepted it as a cost of doing business. The actual cost to me turned out to be closer to 15% of the cost of the warranty. I asked Mike for compensation for the car I had to while the Hyundai was being repaired and he referred me to Bill Harned. Bill stormed out of his office grumbling about how I was trying to blackmail him (I had told Mike and Angel, the assistant manager, that I would complain to USAA if I wasn't satisfied with Jerry's compensation for my expenses) and said he had no responsibility for knowing about other manufacturers' recalls, even though he owned the car at the time of the recall. He eventually agreed to compensate me for roughly half of the cost of the rental car. He told me to contact him the following week to pick up the check. I sent him two e-mails (including one asking about compensation for the cost of the warranty) and neither he nor Mike Ip responded. My wife and I have accepted that we will not get our money back for the warranty we never should have bought or for the rental car, but at least we can try to make sure others do not suffer the same fate. More

Bill Hall was very professional and extremely helpful. I Bill Hall was very professional and extremely helpful. I was very impressed that he took the time to explain all the different features on the ca Bill Hall was very professional and extremely helpful. I was very impressed that he took the time to explain all the different features on the car which no one has ever done before in any dealship I've purchased from. I just know in my heart we should have waited to purchase cause closer to the end of the year we probably would have gotten an even better deal. We've bought 4 vehicles from Jerry's Ford and it's very convenient to where we live. The manager Bill H (forget his last name) was very nice - he even gave me a bow for the car - but I returned it because I only wanted it to take photos with the bow to post on facebook. More

I got a great price for the vehicle. Car runs excellent. Got a used Dodge Charger 2010. I've already taken a trip and the car is great on gas for long distance trips. But the best part is that I got a good Got a used Dodge Charger 2010. I've already taken a trip and the car is great on gas for long distance trips. But the best part is that I got a good deal that stayed within my budget along with a nice ride. More

Angel was very professional, friendly, knowledgeable, accomodating. He cleared up a discrepancy about my trade in vehicle which made a difference in my favor on the money amount. He was always accessible accomodating. He cleared up a discrepancy about my trade in vehicle which made a difference in my favor on the money amount. He was always accessible. When asked any question, he had no hesitation answering specifically. This employee needs a raise, and probably a vacation. More

The overall experience was good. I have found a chipped glass on the driver's side window. I need to bring it in to have it looked at. Otherwise overall good experience. glass on the driver's side window. I need to bring it in to have it looked at. Otherwise overall good experience. More

I needed a car, but had bad credit and finally was able to secure a loan. Jerry's Ford was one of the dealers I could use. I had not planned on visiting the dealer, however I received 2 calls from Edward, to secure a loan. Jerry's Ford was one of the dealers I could use. I had not planned on visiting the dealer, however I received 2 calls from Edward, both very professional and friendly. That was the reason I went to the dealer today. I am so glad I did. Ed was friendly, professional and extremely helpful. Ed was able to work with his staff to get be a rate and monthly payment I could afford. There was no pressure and I was able to relay my needs and concerns. All car sales people should take a lesson from Ed!! I left with a beautiful car and a sound mind and soul that I purchased a quality car that I could afford. To Ed and Bill, thank you so much!! More

Bill made the experience the best. I felt welcomed from the moment I walked in the door. I definitely recommend this dealership and it was well worth the drive. the moment I walked in the door. I definitely recommend this dealership and it was well worth the drive. More

best car buying experience i have ever had , being a female was worried , would highly recommend , mr harned was polite and very knowledgeable , car was cheaper then 4 other dealers , female was worried , would highly recommend , mr harned was polite and very knowledgeable , car was cheaper then 4 other dealers , More

I had my Navigator towed to Jerrys service to have new keys made (I lost them). It was $200 (not counting towing) , but I needed it to get it working so I could make to trip to the Airport (going to Mex keys made (I lost them). It was $200 (not counting towing) , but I needed it to get it working so I could make to trip to the Airport (going to Mexico) in a couple days. Jim, and Ali said no problem. It arrived, and they began cutting keys and programming them and next thing I know there were unable to complete the task, and I had to rush to try and borrow a vehicle to get to the Airport (what a hastle). While away, I contacted Jerry Service and Ali said they were unable to program the keys and suggested a new control module to the tune of a couple hundred dollars. Not being one to buckle easily, I suggested they go back and look again and explain to me how a control module that had to work previously the last time I drive the car, had suddenly gone bad with the only usage was the technician trying to program it. When I arrived in Mexico, I called back, and was told the situation was resolved, and it was only a “broken wire”, and there would be no extra charge. Ok, bait and switch avoided. Since there was no extra charge, I did not ask how a wire got broken that would have rendered the vehicle inoperative. I was still frustrated that they did not have it back to me as promised so I could have used it on my trip. When I returned from my trip, I picked up the vehicle, and drove it home. Two days later I go to drive it, and the right front air suspension is collapsed, and the tire sitting on the fender. I called and left a message for he service Rep Ali to give me a call, bit no call back. I did it again, and left a message asking what if anything might have happened there that might be associated with my new problem. No answer. I wrote a letter to their online at their website for some customer service and explained the problem. I got a call back the next day, but it was from a sales coordinator thinking I wanted to buy a car (did they even read it ??). When I explained the situation to this person, they responded with embarrassment that they would ensure that management would see my letter and get in contact with me. This last exchange happened 10 days ago! Now my air suspension has been finicky in the past, but not like this, and never left the car undriveable. Do these two situation prove any underhandedness,… the answer is no. Is it somewhat questionable, perhaps. Does it prove very poor customer service to completely ignore my inquiry, ABSOLUTLY! I’m not a 20 yr old kid, I’m in my 40s, a professional, live within sight of the pentagon, work for DOD (not to mention a degree in Mechanical Engineering). Head my warning, consider another Ford service before venturing over to Jerrys. More