Malloy Ford of Alexandria

Jonathan was a great salesman and the whole team was very accommodating! Whole experience was went well. accommodating! Whole experience was went well. More

John Besumlak is great. He is laid back and is willing to get the answer if he doesn’t know it. After we had agreed on the deal, the finance dude kept me cooling my heels fo He is laid back and is willing to get the answer if he doesn’t know it. After we had agreed on the deal, the finance dude kept me cooling my heels for about 2 hours. John gets a 5, finance dude gets a three. More

Johnathan did an incredible job going above and beyond to make my experience amazing!!! I will definitely be back make my experience amazing!!! I will definitely be back More

Great dealership! Jonathan Besuamlak is a super Sales Consultant. He is professional, knowledgeable and a good listener. Jonathan Besuamlak is a super Sales Consultant. He is professional, knowledgeable and a good listener. More

If you value transparency and respectful service, I strongly recommend avoiding Malloy Ford in Alexandria, VA. My experience with their finance department was extremely disappointing. Despite clearly s strongly recommend avoiding Malloy Ford in Alexandria, VA. My experience with their finance department was extremely disappointing. Despite clearly stating that I wanted a five-year loan, the finance manager pushed through paperwork for a six-year term without properly discussing the change, seemingly to increase the dealership’s profit from interest. When I raised concerns about using my own financing with a VA Credit Union—despite having excellent credit—I was met with resistance and dismissive behavior from the staff. After noticing the issue, I contacted Donovan at the dealership, who assured me that the incorrect paperwork would be flat canceled. Unfortunately, there was no follow-up, and the situation dragged on for weeks without resolution. Eventually, I was told that the finance department had been let go, (not likely) but I was still expected to proceed with the unfavorable 72-month loan. Based on my experience and similar reports from other customers, it appears that Malloy Ford’s finance and management teams consistently prioritize their own interests over customer satisfaction, often making the process unnecessarily stressful and unresponsive to customer needs. I would advise others to seek out a dealership that values honesty and customer service. More

Stay away from the Service Department. My vehicle was operating perfectly. I received a recall notice for the transmission. After their "repair", I wasn't a mile down the road when I no My vehicle was operating perfectly. I received a recall notice for the transmission. After their "repair", I wasn't a mile down the road when I noticed an issue. I immediately made an appointment to bring the car back a few days later. They wouldn't even look at it unless I committed to paying $195 for an inspection because they were 99% sure that their work on my transmission was unrelated to the transmission issue I experienced driving out of their dealership. I don't believe in coincidences and they wouldn't stand behind their work. More

Emanuel Cavalcante was absolutely incredible from start to finish! When I first reached out, I wasn’t quite sure what I was looking for, but he took the time to really listen to my needs and helped me figu to finish! When I first reached out, I wasn’t quite sure what I was looking for, but he took the time to really listen to my needs and helped me figure out the perfect car for me. He sent over detailed pictures of various options, highlighting their features and benefits, which made narrowing down my choices much easier. When I visited the dealership, he offered me several vehicles to test drive without any pressure, and finally, he found me the truck of my dreams! He made it happen! The entire staff was friendly and accommodating, even going the extra mile to help me search for my lost wallet among the cars I test drove. By the end of the day, I was driving away in my all-electric F-150 Lightning, and I couldn’t be happier. Thank you so much, Emanuel! More

We were in the market for a Ford Ranger Raptor and noticed that Malloy Ford of Alexandria had two available—one black and one blue. I reached out to the dealership, inquired about the trucks, and sche noticed that Malloy Ford of Alexandria had two available—one black and one blue. I reached out to the dealership, inquired about the trucks, and scheduled a test drive for Monday, October 14th, which was confirmed. I also completed the Ford pre-qualification and sent it to the salesperson, Kelvin, via text. Kelvin and I exchanged several messages, during which he confirmed my appointment for the 14th. He informed me that the blue Ranger Raptor was in an off-site lot, but the black truck was available on the showroom floor. On the day of the appointment, I made the drive from Fredericksburg and texted Kelvin upon arrival. He told me to come inside, where I saw the black truck on the showroom floor. When I asked about the test drive, which had been confirmed, Kelvin apologized and explained that management wasn’t allowing test drives without a signed contract. I reiterated that I was there specifically to test drive the vehicle. I didn’t need to see the exterior again—what I needed was to drive it. Despite this, Kelvin insisted that management's policy required a signed contract before allowing a test drive. My issue is, why confirm a test drive only to have me drive all the way there, then refuse it? It felt like a sleazy sales tactic—a bait-and-switch just to get people in the door. There was plenty of time, at least a day in advance, for Kelvin to inform me that management required a signed contract for a test drive. In that case, I would have declined the visit outright. I’m not signing anything without knowing how the vehicle drives first. Although I didn’t cause a scene at the dealership, I was disappointed in how they treated potential customers. After returning home on Monday, October 14th, I remained interested and texted Kelvin about an error I noticed on the draft invoice—both the vehicle sticker ($1600) and the dealer’s invoice ($1900) included charges for freight and delivery. Kelvin said he would look into it and get back to me. Five days later, I still hadn’t heard from him. Needless to say, we didn’t purchase our new Ranger Raptor from this dealership. Save yourself the time and hassle. More

I was so pleased with the customer service I received. Alex and his sales staff went above and beyond to help me find the perfect car! I highly recommend! Alex and his sales staff went above and beyond to help me find the perfect car! I highly recommend! More