Malloy Ford of Alexandria

I will never recommend Jerry’s Ford to anyone, they have the WORSE customer service, at this place. The salesperson I spoke with, Jose chose to talk to me anyway he saw fit, (maybe because I was a female a the WORSE customer service, at this place. The salesperson I spoke with, Jose chose to talk to me anyway he saw fit, (maybe because I was a female and he was male) loud talking and over talking me as if he was trying to belittle what I knew (because I did my research thoroughly) or intimidate me to come up on my negotiation price and all this took place not far from where the manages sat. Baffled and disgusted, I left and went over to Page Chevrolet and the staff there was much friendlier and that is where I made my purchase the same day and am very happy! More

Fourth Ford from four different dealers in over 20 years. Worked with Shaw, and actually enjoyed it. He couldn't have been more accommodating, polite, and professional. I'll also add that everyone with wh Worked with Shaw, and actually enjoyed it. He couldn't have been more accommodating, polite, and professional. I'll also add that everyone with whom we had contact at Jerry's was delightful - and a far cry from every other Ford dealer in the area. More

My experience with Shaw and Mike was amazing. I'm very happy with my Cobalt and the service I received. Thanks much Shaw and mike! very happy with my Cobalt and the service I received. Thanks much Shaw and mike! More

They lied to me about the condition of the car. They damaged more than they fixed when they tried to make the car run right. They refused to pay for the things they damaged on the car. They didn't send damaged more than they fixed when they tried to make the car run right. They refused to pay for the things they damaged on the car. They didn't send me my title for 3 weeks. They didn't respond to the first 19 emails and 20 voice mail messages. Bill Harned is not to be trusted. He makes all the decision and he is a cheat and a liar. More

Do not walk but run away! I had my vehicle serviced here and shortly there after service light appeared, went back they reset the light and said nothing wrong. Told the staff we were going on a road trip a and shortly there after service light appeared, went back they reset the light and said nothing wrong. Told the staff we were going on a road trip and wanted to make sure there were no problems. SO, after we got to our destination the light came back on this time we had big problems, cost over $5000.00 to fix the problem. Went back and talk management and they said not our fault and everything is made knowing it will not last for ever. SO when you buy a FORD and get it Serviced by FORD this is their mind set. Then when I explained to the management how I would be taken care of would determine if they would have my business, I got no answer (it has been over a week now!) So if you are in the Annandale, Virginia area and need your car fixed, remember run don't walk if you see Jerry's FORD!!!! More

I would NEVER RECOMMEND this dealership to anyone. Purchased a car from them in October 2012 with a Certified Pre-Owned (CPO) Warranty. The company never inputted our warranty information into the Fo Purchased a car from them in October 2012 with a Certified Pre-Owned (CPO) Warranty. The company never inputted our warranty information into the Ford computer system. When our car broke down on a Wednesday in March 2013, we tried getting it repaired by another dealer, only to find out that our warranty was not in the system. When we spoke with several members of the Jerry's team, no on apologized or offered any assistance to us. Instead, they told us it would take 2 days to upload our information into the system. They sat on it for a day. We called again. They uploaded it on a Thursday afternoon. Two days now put us into the following week (since 'two days' really means 'two business days'). I requested a loaner or a rental car on several occasions to get us through the weekend and was denied every time, being told it was my problem to deal with. Ehab, a sales rep, wanted to know what I would do for them if I found out that I was wrong and did not have the 'right' warranty to cover the repair. He also told me I needed to bring my broken car to him (over an hour away) if I wanted him to help. (It was un-drivable and had already been towed to a closer dealer). Joe, their finance manager, told me that my request was like asking him, and I quote, "to put a rocket on the moon." I was going to be without a car for a minimum of 6 days, he works in the car business, and his company was at fault; yet I was asking too much??? I finally had to authorize the other dealer to fix my car at my own expense that Friday afternoon since Jerry's was not going to assist me while we waited for the warranty to 'hit their system'. $800 later my car was fixed and I was left to try to recoup my money from Ford. Jerry's still NEVER phoned me to let me know the warranty was finally activated. I waited a full week before phoning them again. As usual, no one apologized when they realized I DID in fact have a CPO warranty with full loaner car privledges, as well as towing coverage. Unbelievable - the customer WAS right yet the company did nothing to assist, before OR after the fiasco. What a terrible way to do business. Mr. Harned, the general manager, should be ashamed. After all, it was his personal secretary that hung up on me when I requested to be put through to his voicemail in an effort to get some assistance. If you're looking to purchase a Ford, go see PURVIS FORD in Fredericksburg - they will treat you with respect and have superb customer service. More

This dealer was very patient and willing to work with the price that we needed to meet. They looked around to many other dealers to try to find the color we wanted but it was unavailable and we ended up gett price that we needed to meet. They looked around to many other dealers to try to find the color we wanted but it was unavailable and we ended up getting a gray vehicle on their lot. Overall, the price was what we wanted to pay and Shaw, our sales representative, was very good to work with. More

My experience was outstanding from the first email contact to the minute I drove off the lot. We agreed to the price very quickly without any hassle. The car was exactly what i wanted and Angel put m contact to the minute I drove off the lot. We agreed to the price very quickly without any hassle. The car was exactly what i wanted and Angel put me the customer first!! More