Malloy Ford of Alexandria

My experience with Shaw and Mike was amazing. I'm very happy with my Cobalt and the service I received. Thanks much Shaw and mike! very happy with my Cobalt and the service I received. Thanks much Shaw and mike! More

They lied to me about the condition of the car. They damaged more than they fixed when they tried to make the car run right. They refused to pay for the things they damaged on the car. They didn't send damaged more than they fixed when they tried to make the car run right. They refused to pay for the things they damaged on the car. They didn't send me my title for 3 weeks. They didn't respond to the first 19 emails and 20 voice mail messages. Bill Harned is not to be trusted. He makes all the decision and he is a cheat and a liar. More

Do not walk but run away! I had my vehicle serviced here and shortly there after service light appeared, went back they reset the light and said nothing wrong. Told the staff we were going on a road trip a and shortly there after service light appeared, went back they reset the light and said nothing wrong. Told the staff we were going on a road trip and wanted to make sure there were no problems. SO, after we got to our destination the light came back on this time we had big problems, cost over $5000.00 to fix the problem. Went back and talk management and they said not our fault and everything is made knowing it will not last for ever. SO when you buy a FORD and get it Serviced by FORD this is their mind set. Then when I explained to the management how I would be taken care of would determine if they would have my business, I got no answer (it has been over a week now!) So if you are in the Annandale, Virginia area and need your car fixed, remember run don't walk if you see Jerry's FORD!!!! More

I would NEVER RECOMMEND this dealership to anyone. Purchased a car from them in October 2012 with a Certified Pre-Owned (CPO) Warranty. The company never inputted our warranty information into the Fo Purchased a car from them in October 2012 with a Certified Pre-Owned (CPO) Warranty. The company never inputted our warranty information into the Ford computer system. When our car broke down on a Wednesday in March 2013, we tried getting it repaired by another dealer, only to find out that our warranty was not in the system. When we spoke with several members of the Jerry's team, no on apologized or offered any assistance to us. Instead, they told us it would take 2 days to upload our information into the system. They sat on it for a day. We called again. They uploaded it on a Thursday afternoon. Two days now put us into the following week (since 'two days' really means 'two business days'). I requested a loaner or a rental car on several occasions to get us through the weekend and was denied every time, being told it was my problem to deal with. Ehab, a sales rep, wanted to know what I would do for them if I found out that I was wrong and did not have the 'right' warranty to cover the repair. He also told me I needed to bring my broken car to him (over an hour away) if I wanted him to help. (It was un-drivable and had already been towed to a closer dealer). Joe, their finance manager, told me that my request was like asking him, and I quote, "to put a rocket on the moon." I was going to be without a car for a minimum of 6 days, he works in the car business, and his company was at fault; yet I was asking too much??? I finally had to authorize the other dealer to fix my car at my own expense that Friday afternoon since Jerry's was not going to assist me while we waited for the warranty to 'hit their system'. $800 later my car was fixed and I was left to try to recoup my money from Ford. Jerry's still NEVER phoned me to let me know the warranty was finally activated. I waited a full week before phoning them again. As usual, no one apologized when they realized I DID in fact have a CPO warranty with full loaner car privledges, as well as towing coverage. Unbelievable - the customer WAS right yet the company did nothing to assist, before OR after the fiasco. What a terrible way to do business. Mr. Harned, the general manager, should be ashamed. After all, it was his personal secretary that hung up on me when I requested to be put through to his voicemail in an effort to get some assistance. If you're looking to purchase a Ford, go see PURVIS FORD in Fredericksburg - they will treat you with respect and have superb customer service. More

This dealer was very patient and willing to work with the price that we needed to meet. They looked around to many other dealers to try to find the color we wanted but it was unavailable and we ended up gett price that we needed to meet. They looked around to many other dealers to try to find the color we wanted but it was unavailable and we ended up getting a gray vehicle on their lot. Overall, the price was what we wanted to pay and Shaw, our sales representative, was very good to work with. More

My experience was outstanding from the first email contact to the minute I drove off the lot. We agreed to the price very quickly without any hassle. The car was exactly what i wanted and Angel put m contact to the minute I drove off the lot. We agreed to the price very quickly without any hassle. The car was exactly what i wanted and Angel put me the customer first!! More

I have never written a negative review of any business before. I usually just move on, and just buy somewhere else. But our experience last weekend was so terrible that it is hard to forget---and is wo before. I usually just move on, and just buy somewhere else. But our experience last weekend was so terrible that it is hard to forget---and is worth letting others know. I had been corresponding for a little more than a week with Angel Gammons by email and occasionally by phone to discuss a couple different models until we settled on a C-Max. He was fairly helpful during two visits to the dealership in helping with a couple of test drives. After the second visit, we decided on the color and options for the C-Max we wanted, and wrote to Angel and three other dealers. Angel came in more than 1,000 lower than our next lowest bid, which we thought was great. But we should have viewed it as a red flag instead of good news. I wrote that we were interested, but had a few questions. He answered everything except how many miles the car had. I had to ask several times before he wrote back that it had more than 400 miles (new C-Max). He said it had been sent from a South Carolina dealer up to DC. When i asked him for any paperwork showing it came from SC, he showed me an invoice showing it had been shipped from Ford to a dealer in southern Virginia. He said it went from southern VA to NC (no more mention of SC, because it likely didn't fit his 400 mile story any more) to DC. He said he had no record of any of the other transfers. We still decided it would be worth getting it, as long as it drove well. He told us that he was coming in 2,000 below invoice and this was "the deal of a lifetime." I got lots of emails and text messages (still saved) from him with his offer. We picked a time for us to take a final look and sign. We dragged our two kids out there with us, test drove the car with 400 miles, and said we wanted to think about it overnight because we had to get our son to a game. At this point, Bill the manager came out (no one had introduced him; he just burst into our conversation) nd said he can do all the paperwork "in 18 and a half minutes" and told us we should stay. We told him we still didn't have time, but planned to come back tomorrow. As we were waiting to try to see Angel to work out a time for a return visit, Bill came charging back at the table where we were seated with our kids and waved a bunch of blank forms and started saying "we made a big mistake." He then said that their estimate was too low by $1,800. He said he won't sell a car under invoice and he won't take a loss. We said we had written correspondence with Angel (who clearly is a top sales person there). Bill said he didn't care because he wasn't going to honor the price. When we started to argue back, he said he wasn't going to have an argument in his showroom and said we could go to an office. We got up and left, with him yelling behind us that he can sell to whoever he wants to sell to, and he won't sell to us. The whole thing was really unbelievable, until looking at a few older reviews on this website, it looks like Bill has pulled similar tricks on others, and actually used the same exact language of "big mistake" and ordering people out of the showroom. The story ended well though, with us going to Bob Davidson Ford near Baltimore, where we got a great deal on a C-Max (with 25 miles on the odometer, not 400) and had the best experience ever. Best advice from me is to avoid this place at all costs (and if Jerry's price is too low to believe, then don't believe it). There are much better dealers around. More