Malloy Ford of Alexandria

Just made a purchase, and only drove my car home and to the store. Everyone in this dealership makes you feel comfortable. Very friendly personalities, casual conversations, with no pressure. And, they the store. Everyone in this dealership makes you feel comfortable. Very friendly personalities, casual conversations, with no pressure. And, they treat you just like a family member or a friend. This is so important, given the stress inherent in a new car purchase. Most important, I felt like they were attending to me as an individual, offering transportation, and working with my scheduling needs. Even though they have hundreds of customers per month, you actually feel like your OWN needs are given paramount attention. My sales person was Dave Donley. Mr. Donley is exactly the type of personality one needs to sell cars. Patient, strong, very knowledgeable in the car sales process, friendly, and laid back. He told me which accessories/options would be good for me, and which wouldn't, ensuring that I made the final decision and understood the options. He actually picked me up at my home to come to the dealership to pick up the car [after I completed the sale a day earlier!], knowing I did not have a car for transportation. He assisted me in trying to jump start my old trade in, brought water for the transmission, and removed my old plates on the car for attachment to the new vehicle. When the new car was delivered to me, he took great care to go over all the main features of the vehicle so I had a jump start [pardon the pun] on understanding all of what the car could do. I dealt with four other dealerships during this process, and none of them compare to Jerry's Ford, and none of the sales persons compared to Dave Donley. I would recommend both highly and without reservation. More

Quick! Great price, without a lot of haggling. Customer service was excellent, and they accommodated myself as well as the family. Will .repeat business there! Customer service was excellent, and they accommodated myself as well as the family. Will .repeat business there! More

We purchased our 2013 Ford SHO from Jerry's Ford. Considering all of our experiences buying cars including Mercedes and Lotus Espirit, this was by far the most pleasurable! Everone we dealt with wer Considering all of our experiences buying cars including Mercedes and Lotus Espirit, this was by far the most pleasurable! Everone we dealt with were not just professional, which we would expect, but they made us feel as if we were their only customers. We felt that they put our interest first and really cared. There were honest, true to their word, and came through on all promises. We got an excellent price for our car, a price that other dealers confessed that not only could they not match the price, but they could not get the car themselves at the price offered by Jerry's. There were no "bait and switch" tactics and they did not try to sell us what we did not need. They were very knowledgeable and relayed that knowledge in a way that was easy to understand. They were patient in answering all of our questions and were easy to reach when we called. Financing was easy and efficient. Our overall experience was like buying a car from your best friend whom you have grown to know and trust over the years. We recommend Jerry's Ford highly and without reservation! We will certainly return when we are in the market again! More

I worked with Hans Antonio on my purchase. I shopped several dealers in the area and Jerry's was by far the best. I used a car buying service and Hans was the only salesman who consistently responded t several dealers in the area and Jerry's was by far the best. I used a car buying service and Hans was the only salesman who consistently responded to my email questions. When it came down to the purchase, Jerrys was great. Hans offered a great price right from the start. I had several quotes from other dealers(after negotiating for hours) but Jerry's beat them in 5 mins without a hassle. I did not have to tell them I had other quotes as they beat the price from the start. The deal making process was easy and I could not be happier. I got a great price based on all the research I did and the process was painless. Joe Messina in finance was also great to work with and made the financing process easy. He also gave me a bunch of options on the financing to make sure i got the most for my money. If you are looking for a Ford in NVA, I would check out Jerry's. If you want a great salesman, who will respond to email, Hans is your guy. More

Coming into the dearlership we were greeted by a very friendly staff. They asked how could they assist us then asked if we were there to see anyone in particular. We were then greeted by Ed Salmon. He friendly staff. They asked how could they assist us then asked if we were there to see anyone in particular. We were then greeted by Ed Salmon. He had all of the paperwork ready for us we didn't have to fill out practically anything. The car was ready and waiting for us. He went on the the test drive with us and answered all of our questions and we got the deal of a lifetime. Jerry's will now get all of our business in the future. More

Overall good experience. Angel and Shaw worked very hard to try to find a Black or Ruby Red V-6 Mustang that met all my desires. There was one that was close by (48-72 hours). While they were looking for to try to find a Black or Ruby Red V-6 Mustang that met all my desires. There was one that was close by (48-72 hours). While they were looking for that, Shaw and I took a look at the V-8 GT Premiums. We came across the car I bought and it was only missing heated seats (and mirrors). The price difference between my V-8 GT and the V-6 option is off-set by the fact that the V-8 GT is "a beast" that I love driving - it guzzles gas (~13.6 mpg avg so far over the first 350 miles), but so far is worth it. I'm glad I bought the V-8 GT. Joe did a great job getting my payments down as low as possible and I thank him for that - great work Joe! Tina was totally non-responsive. Shaw is taking care of the things she was supposed to do - great work Shaw! I do need Shaw to explain my active security system to me. I might be able to do that this weekend - Labor Day. Thanks very much to the Dealership for allowing me to park my old 1999 Chevy on your lot until this weekend - this gave me more time to enjoy my V-8. I'm not happy with the location of the heated seat on-off switch on either seat. It is right under the little handle that adjusts the seat back position. This is very poor workmanship. I think you subcontract this work out. Whoever did this work did a very poor job. I look forward to driving my V-8 beast for many years and I will be seeing you all for service and maintenance during the coming years. Best Regards, Brian Robinson Colonel, USAF, Retired More

Without a doubt, Angel, Tina and Joe were fantastic. I would like to include the young man who called me from the Internet Sales department that handles the PenFed inquiries as well (I'm sorry I can't rec would like to include the young man who called me from the Internet Sales department that handles the PenFed inquiries as well (I'm sorry I can't recall his name). They listened to my wants, found me exactly the vehicle I was looking for and worked with me to get the payments within the range I was willing to pay...all while making me laugh! They were great! I've purchased 3 previous vehicles from different dealerships and can honestly say I was no where near as satisfied as I am right now nor did I have quite as much fun while doing it (and the coffee was pretty good too). I truly enjoyed my experience and will definitely be recommending this dealership to my friends and family. They were the best! More

Very good transaction. Found a car sat down with sales and bought it. I don't like being a pain in the butt. I just ask the price I want, and leave if the dealer is not reasonable. I liked how fast the de and bought it. I don't like being a pain in the butt. I just ask the price I want, and leave if the dealer is not reasonable. I liked how fast the deal went down! More

I am giving these ratings because I am still driving a 2-month-old Ford Focus @6000 miles with an annoying clunking noise coming from the front end. The car has been to Jerry's Ford service twice so far. 2-month-old Ford Focus @6000 miles with an annoying clunking noise coming from the front end. The car has been to Jerry's Ford service twice so far. They couldn't diagnose the problem at first, then finally did. Then they tried to fix it but apparently failed. The guy at the front desk (Art) says they know what do because they do this for a living. But somehow my "brand new FORD" still clunks more than my 10-year-old Jeep after spending a week at Jerry's Ford and being called "fixed". I do not recommend this dealer for service. They do not seem to be proficient at their jobs, and they seem to get agitated and act rude if you insist that the problem still exists. I am also disappointed with Ford due to the quality of the car. More

I purchased my car on May 24th 2013. I was able to work with the "Second Chance Credit Manager", Edward Salmon. What a pleasure that was! Edward was very helpful and he seem to know exactly what i wanted. with the "Second Chance Credit Manager", Edward Salmon. What a pleasure that was! Edward was very helpful and he seem to know exactly what i wanted. His ability to work with my bad credit was breath taking. Thanks to the knowledge and the professionalism of Edward I'm now driving a 2013 Ford Fusion. I was very pleased with the out come and couldn't picture myself in a better vehicle. Thanks Ed & Mike. Great Job. More