Malloy Ford of Alexandria

Sold truck When a deal was in place I feel compelled to share my terrible experience at Jerrys Ford of Alexandria. They are a very competitive, cut throat business with little to no mo I feel compelled to share my terrible experience at Jerrys Ford of Alexandria. They are a very competitive, cut throat business with little to no morals or consideration. Drove 4 hrs in horrible DC traffic to buy a certified truck. When I got there and filled out all paperwork in finance, only then they decided to inform me they lost 1 of the keys ($350 key and under ford CPO there must be 2 keys). Spent night in hotel hoping they would find key but did not. Drove back home disgusted. Got a call later that week, they got 2nd key. I was approved and deal in place to purchase vehicle and after renting a car one way to take the 4 hr trip AGAIN, I got a "sorry truck was sold" TEXT @ 9:30 in the evening. I was stuck with car rental fee, credit score hit, wasted time and money. Although salesman was very informative and seemed like he cared I cannot be sure if he is the one that sold the truck underhandedly. I will never deal with this dealership again, and strongly advise anyone else to do the same. I wish I would have read the reviews prior, because their rating it poor at best with similar experiences. LOOK ELSEWHERE!!!! More

Horrible! I lose money when they attempt to service our Van Every time we take our Ford XLT business van to this service shop, they keep it for several days, then we pick it up and they have an excuse that they Every time we take our Ford XLT business van to this service shop, they keep it for several days, then we pick it up and they have an excuse that they could not get to it since they are so busy. Now they want us to bring it in next week AGAIN! Our 3rd time. The problem with this is the van is a how we make a living. We cant afford it to have it off the road for so many days with Jerrys ford service staff being so disorganized with their gorss negligence. We are shocked and at a total loss how disorganized this dealership is. We purchased this Van new from them and purchased all the options (Ding/Dent repair, tire repair, extra protection platinum program, Autobutler, etc.). I feel so ripped off by Jerrys. No one is the same at the dealership and never have they properly done one service request. More

What a waste of time this place was for me. Went to Jerry's Ford Alexandria to buy a new F150, they did not have the one I wanted in stock but there was one in Pittsburgh. 8 days ago I put a de Went to Jerry's Ford Alexandria to buy a new F150, they did not have the one I wanted in stock but there was one in Pittsburgh. 8 days ago I put a deposit of $1k on the truck and signed an offer to purchase the truck . When I made that deposit they told me it guaranteed me they would sell me the truck, consistent with how a signed offer usually works in the US. After signing the offer I gave my old truck away to one of my contractors who needed a truck, I was going to be out of town for 4 days so I wouldn't need it and the new truck would be ready for me when I got back. A couple days after signing the offer they informed me they could not sell me the truck because the dealership in Pittsburgh wouldn't sell them the truck because it was likely being sold to one of their commercial buyers. So when I get back in town I now no longer have my old truck to get to work in and the new truck isn't coming. 3 days I asked for my $1k deposit back and they took my card number and told me they were refunding my deposit, but they did not. I then called the dealership in Pittsburgh to see if they would sell me the truck, they would (but at a higher price), they also said they would sell it to Jerry's Ford of Alexandria, so somebody isn't telling the truth. I pleaded with the Alexandria dealer to try again to buy the truck from the Pitt dealer and honor their agreement with me. 2 days ago they told me they had worked it out with the Pitt dealer and the truck would be here Friday (today). Great, it's all going to work out after all, I'll just ignore that they never refunded my deposit because it will go towards the purchase after all. Friday comes, they crashed the truck delivering it from Pittsburgh. They offered to fix it and sell it to me at the same price, no discount for having been in an accident. I requested a refund and they again took my credit card number hopefully they process it this time. Still don't have a vehicle to get to work with, thanks Jerry's. The accident, if it really did occur is not what bothers me, it was an accident, it could happen. It's that they signed a contract to sell me something that they didn't own or have an written agreement to buy. And subsequently didn't refund me when I requested a refund and they said they would. What their sales people lack in knowledge of the product they make up for with management operational incompetence. More

They tell women "C'mon - give me a smile!" I feel compelled to share my recent experience at Jerry’s Ford for my 100,000-mile maintenance visit on my Ford Escape. Let me start off with asserti I feel compelled to share my recent experience at Jerry’s Ford for my 100,000-mile maintenance visit on my Ford Escape. Let me start off with asserting that my vehicle was not experiencing any issues prior to taking it in for this service, I did it solely as a preventative measure just like keeping up with all scheduled maintenance and oil changes that I have done religiously throughout the life of the vehicle. The visit quickly turned into repairs totaling over $3,400 encompassing AC compressor (that mysteriously “disintegrated” on inspection), front axle and exhaust system replacement and brake pads/rotors. The vehicle recently passed all state inspections and experiencing no issues whatsoever prior to bringing it into Jerry’s Ford. I paid the cost of the service without complaint, assured that the car I have come to love would be safer to drive with the maintenance complete. However, upon receiving the vehicle back, I immediately noticed a dramatic loss of power when accelerating and increased exhaust noise. Assuming there was a relation between the changes I noticed and recent service and replaced items, I contacted the dealership immediately and returned days later for them to inspect the vehicle. I have driven my vehicle daily for over 8 years, I am intimately aware of its driving characteristics and clearly knew something was wrong. I am not naive to the fact my vehicle has just over 100,000 miles. My friends and family know I am a devoted car owner. I certainly was not expecting to take a vehicle into the dealer I bought the car from and receive anything less than respectful interactions with staff and a car that performs as well as it did before a routine maintenance visit. However the reception at the service department was dismissive from the start. The service team and manager reluctantly took it on a test drive around the lot and in the local neighborhood after saying repeatedly how they couldn’t have possibly done anything wrong. They said they didn’t notice performance issues, however a tech that was on the ride-along mentioned to the manager a potential leak in the new exhaust system and was quickly hushed. Based on a family member’s suggestion I asked them to put it on a “dyno” and see if it at least was near specs and to provide me results, but they said they didn’t have the capability. I scheduled another visit to allow them to keep it overnight to do additional testing including acceleration tests on the highway. I asked for results of tests and was told there were no results to show me or were they able to demonstrate results of what testing was done. During this entire process, I was told repeatedly that my vehicle was perfectly fine. At one point the General Manager actually said “c’mon, give me a smile” after informing me that there was nothing to be done. After being a loyal customer over the years, I feel compelled to write this review, the first I have ever done, in the hopes no one else has to experience the dismissive and at times what I felt was disrespectful behavior of several Jerry’s Ford employees. Over a month has gone by now and I am still struggle every time I accelerate on the highway to get to a safe speed due to the significant loss of power. I refuse at this point to return to the dealership for another round of degrading interactions; they refuse to accept ownership or care of the service quality I received. I never asked for a penny back. I never wanted anything more than having my vehicle working a safe and drivable manner - the entire purpose of a maintenance visit. My vehicle should not be any worse than when I brought it in, nor should I feel unsafe driving it after having it serviced. As a loyal Ford and Jerry’s dealership customer and owner of several Ford vehicles over the years, I am deeply disappointed with this experience. I suggest anyone going in for service – especially women - should be very wary of dealing with Jerry’s Ford disrespectful service department. Not only will I never do business with them again, but this is the last Ford product I will ever own. More