Malloy Ford of Alexandria

Worst techs in the area. Fraudulent practices. READ THIS BEFORE SERVICING YOUR VEHICLE AT JERRY'S FORD. I will try to summarize my experiences here as succinct as possible, as my saga of horrible READ THIS BEFORE SERVICING YOUR VEHICLE AT JERRY'S FORD. I will try to summarize my experiences here as succinct as possible, as my saga of horrible experiences here spans several years. This dealership has some of the worst techs in the the area. I started going here because it was up the street from my house and there aren't a lot of great reviews for Ford dealers in NOVA. I had some warranty work done here initially, and upon receiving my car back, my HVAC system was operating incorrectly, worse than before I brought it in. I brought it back and they found out they had performed the install incorrectly, and eventually fixed it. Later, I brought my car here because of loud tapping from the engine, two separate times, asking them to help me diagnose the issue so we could fix it under warranty. Both times they sent me away, telling me it was tapping lifters and was normal. After researching online and having another shop look at it, the other shop immediately was able to tell that it was an exhaust leak from a cracked manifold. I had Ford replace it under warranty, after having to tell these guys what was wrong with my vehicle (their job to figure this out). Recently, I had HVAC problems and made the mistake of bringing my car back here because my time was limited. They told me the part that was faulty was a $1400 repair, which I paid. Long story short, after 7 visits later to fix their repair and no resolution, I now had worse HVAC problems than when I originally brought the car to them with issues. It should also be noted that two times the car was given back to me without being fully assembled, with parts left uninstalled and laying on my floorboards. I eventually had another Ford dealership fix the issue, which actually was a $300 fix, and they said there was no evidence that the $1400 fix was ever faulty, so I was conned into performing an expensive repair for a part that was never broken. Ultimately, I probably brought my vehicle back to this dealership at least 10 times for re-work to correct repairs that should have been repaired correctly the first time, which equates to many lost hours from my job. They simply don't care. This is hands down the worst Ford dealership for car servicing in Northern Virginia, and anyone who brings there car here is asking for trouble. More

Lies, lies, lies Set up appointment to test drive and buy a truck. Drove 3 hours, got to dealer, salesman said truck was sold. Tried to sell me a similar truck at ab Set up appointment to test drive and buy a truck. Drove 3 hours, got to dealer, salesman said truck was sold. Tried to sell me a similar truck at about the same price, however, deal was 3k over the original truck I came to purchase. Told me to check KBB for trade value, did, printed out, and was questioned where I got the value of truck. Provided copy of KBB to floor manager, wouldn't even look at it, asked me if I entered correct information. Walked out of dealership. Emailed general manager, no response!! Don't go there, they don't keep there word, and are not trustworthy!! More

Ty is awesome, honest and straightforward. A++++++!!!!!! :) Honestly I was dreading going to Jerry's or any other dealership. But i had no choice. And i will say Ty was awesome. He's honest and straightforward. Honestly I was dreading going to Jerry's or any other dealership. But i had no choice. And i will say Ty was awesome. He's honest and straightforward. They took care of my truck and i didn't feel ripped off. i will be going back to Jerry's and TY will be my service advisor. More

Great place for purchase and servicing of a Ford vehicle. Got exactly the car I was looking for here, with no fuss or trouble. Friendly, professional people in Sales, Finance and Service. Highly recommended d Got exactly the car I was looking for here, with no fuss or trouble. Friendly, professional people in Sales, Finance and Service. Highly recommended dealer. More