Malloy Ford of Alexandria

We were in the market for a Ford Ranger Raptor and noticed that Malloy Ford of Alexandria had two available—one black and one blue. I reached out to the dealership, inquired about the trucks, and sche noticed that Malloy Ford of Alexandria had two available—one black and one blue. I reached out to the dealership, inquired about the trucks, and scheduled a test drive for Monday, October 14th, which was confirmed. I also completed the Ford pre-qualification and sent it to the salesperson, Kelvin, via text. Kelvin and I exchanged several messages, during which he confirmed my appointment for the 14th. He informed me that the blue Ranger Raptor was in an off-site lot, but the black truck was available on the showroom floor. On the day of the appointment, I made the drive from Fredericksburg and texted Kelvin upon arrival. He told me to come inside, where I saw the black truck on the showroom floor. When I asked about the test drive, which had been confirmed, Kelvin apologized and explained that management wasn’t allowing test drives without a signed contract. I reiterated that I was there specifically to test drive the vehicle. I didn’t need to see the exterior again—what I needed was to drive it. Despite this, Kelvin insisted that management's policy required a signed contract before allowing a test drive. My issue is, why confirm a test drive only to have me drive all the way there, then refuse it? It felt like a sleazy sales tactic—a bait-and-switch just to get people in the door. There was plenty of time, at least a day in advance, for Kelvin to inform me that management required a signed contract for a test drive. In that case, I would have declined the visit outright. I’m not signing anything without knowing how the vehicle drives first. Although I didn’t cause a scene at the dealership, I was disappointed in how they treated potential customers. After returning home on Monday, October 14th, I remained interested and texted Kelvin about an error I noticed on the draft invoice—both the vehicle sticker ($1600) and the dealer’s invoice ($1900) included charges for freight and delivery. Kelvin said he would look into it and get back to me. Five days later, I still hadn’t heard from him. Needless to say, we didn’t purchase our new Ranger Raptor from this dealership. Save yourself the time and hassle. More

I was so pleased with the customer service I received. Alex and his sales staff went above and beyond to help me find the perfect car! I highly recommend! Alex and his sales staff went above and beyond to help me find the perfect car! I highly recommend! More

I bought my car new and the sale was excellent. After the sales, I had serious problems with service and support. My new car had numerous problems that would not be serious but because it was new t After the sales, I had serious problems with service and support. My new car had numerous problems that would not be serious but because it was new there should have been support to fix it and when I contacted Management I received little service and I even heard that they were not a factory but just a Ford franchise and If I wanted to solve my car problem I would go directly to FORD, as they were just a franchise. Another annoying situation was saying that I couldn't describe the car problem, I felt a certain lack of empathy because I didn't speak English because I was Brazilian. I started sending emails to Management and the responses were largely based on ignorance and lack of help. Today I repaired my car by myself and I still have some problems. The multimedia doesn't work correctly, there's a problem with a part of the engine that keeps clicking while the car accelerates and I'm trying to solve it. The monthly payment is up to date and within what I thought was safe to do, I realize it wasn't worth it. More

Very dishonest dealership, AVOID AT ALL COST. It took them an hour to discover a crack in one headlight (they might have done it) on my 2020 Chevy truck in the trade in, and then they charged me It took them an hour to discover a crack in one headlight (they might have done it) on my 2020 Chevy truck in the trade in, and then they charged me $2500 to fix it even though it will take them about $300($100 part and $200 labor) for them to fix it. Even any Chevy dealership will not cost that much. They also gave me the xxxxxxxxx about if I fix it myself(one headlight for GOD sake) it will decrease the value of my truck. How many of their 2020 used vehicles all have original equipment? None. They might have after market batteries, windshields, tires and wheels... They also charged $899 processing fees (junk fees), according to Car and Driver, the average fees in VA is $490. Dealer's Business License $64.23. Luckily they did not charge parking fees, utilities fees, employees' salaries contribution, year end bonuses etc. Again avoid this place at all cost unless you want to be ripped off. More

We traded in our 2020 Ford Ranger on a 2023 Ford Mustang Mach-E at Malloy Ford of Alexandria. We gave a downpayment of $2,000 with our credit card (everything attached in the contract). The sale contract (l Mach-E at Malloy Ford of Alexandria. We gave a downpayment of $2,000 with our credit card (everything attached in the contract). The sale contract (last page of attached document) assured us that we would pay xxx amount of money monthly for 84 months, beginning on 1/24/24. The dealer, specifically the finance director who signed the contract, Aman Meerzaman, called me today saying that the bank did not approve the 84 month contract and that we would have to give another $1,000 in order for them to close the deal that for us was already closed. We said we could not pay that money, so they asked us to return the car and we did not agree. Now they want to repossess the car. Be careful with this dealership, they lie to their consumers. More

I never heard anything back from this dealership. Really disappointing, I have a trade and I have good credit. Really disappointing, I have a trade and I have good credit. More

This dealership's service manager is such a rude person. He will call a female customer names rather than understand that the poorly performed service in my case ended leaving me in a dangerous situation on He will call a female customer names rather than understand that the poorly performed service in my case ended leaving me in a dangerous situation on the road. I should have read the reviews before taking my car there. I had battery replaced which should be a pretty simple thing to do. The battery cable was left loose and my car stopped 10 minutes later I drove off the dealership. The service manager argued with me that the cable was on when I drove off and came loose while driving. Go figure! Per the service manager, this was an inconvenience for me when my car died on the busy intersection, not even the emergency lights worked, can't push my car off the road. When I said I refuse to pay for any labor and I want my money refunded, the manager called me an opportunists and a liar- basically in his mind I was trying to scam the service for $40. I will not recommend this dealership to anyone. The one star reviews should be taken in consideration when taking your car to be serviced there. More

Never seen something like that they could fix my car for 14 months and after all this time they try to charge me with out fixe the card .never came to this place They service are terrible 14 months and after all this time they try to charge me with out fixe the card .never came to this place They service are terrible More

I purchased a vehicle 4 months ago. I had to pay $1,100 to even pass Md inspection. Now today turbo went up and now that another $2,000. Terrible selling broken cars to people that are I had to pay $1,100 to even pass Md inspection. Now today turbo went up and now that another $2,000. Terrible selling broken cars to people that are struggling to even live. Please shop somewhere else. They are not even trying to help. More

BEWARE OF THIS DEALERSHIP This is a racist dealership I advise no black or minority customers to do any service with this dealership. Please beware of this dealership especially women of color. I took my v advise no black or minority customers to do any service with this dealership. Please beware of this dealership especially women of color. I took my vehicle to get an oil change and get a brand new tire plugged. He was very rude and screamed across the bay that it was $35,$35,$35. They would have to charge $35 to see what was wrong with the tire. I informed him that it was a new tire and I showed him where the tire needed to be pluged Because I didn’t want to pay $35 dollars for a plug I inform him I would do it myself for 7 buying the plug at auto zone. He came to the waiting room later on and asked where was I going to get my tire fixed I informed him again that I will do it myself for about $7. The service advisor said he would fix it for 7 then I get my bill I was charged 15. I left with a higher bill. The next day my tire was flat again. Inspected the tire there was a fresh cut on the wall of the brand new tire. I knew he did it or had someone to do it. I was not able to go back to the dealership so I sent a video to the dealership and all they could say was that they were sorry that my experience was not good. I reported then to ford motor credit. Beware More