Malloy Ford of Alexandria

Complaint Against Malloy Ford – Recall, Mechanical Issues, and Finance Pressure I purchased a vehicle from Malloy Ford on Saturday, August 9,2025. During signing, I repeatedly said I was unsure I c Issues, and Finance Pressure I purchased a vehicle from Malloy Ford on Saturday, August 9,2025. During signing, I repeatedly said I was unsure I could afford financing, but the finance person rushed me through the paperwork, saying “we got a runner, we got a runner.” I was told I had already signed and could not back out. The Carfax was briefly reviewed, but I was not informed the vehicle has an active recall’s That same day, a friend alerted me to the recall, and on Monday, August 12, I returned to Malloy Ford to try to give the car back. I was told there is no 3-day or 30-day return period and that they would fix the issue. However, Ford has stated that no parts or remedy are available yet, so the recall cannot be repaired. In addition, the oil warning light keeps coming on despite being told the oil was changed. When I asked about it, I was told to “just press the button to turn it off.” I feel unsafe and misled as a first-time buyer. I am requesting that Malloy Ford release me from the contract or switch to another vehicle or refund any payments I made. More

Excellent service, Alexander is very knowledgeable and professional about his work. Alexander is very good about doing his work professional about his work. Alexander is very good about doing his work More

BEWARE! Criminal approach to selling cars. Spent a day texting about a specific vehicle listed for $21,900. Settled on a price of $23,500 after being crystal Criminal approach to selling cars. Spent a day texting about a specific vehicle listed for $21,900. Settled on a price of $23,500 after being crystal clear on what was and was not included. So I go in to buy. Jonathan B was nice enough and then the dandy appears dressed in a fancy suit and informs the offer was unauthorized. And so on, ie a fake dispute between the two. I was there for five hours and finally paid $1500 more than I planned to because I was simply exhausted. I had a physical check from my credit union to pay for the car yet they ran an unauthorized hard pull on my credit and then the finance guy claimed he knew nothing and thought I needed financing and gave me a hard sell on dealership financing.I got an email from a credit bureau that my credit score had declined because of this. I’ve spent three days asking them to reverse that hard pull and just keep getting the run around. Still not resolved. Don’t believe any response they might make to this review. It’s all xx. Caveat Emptor. More

keep changing the 'out the door' price. place misleading ads on their website, then say that they can not honor the price, then change again and say they will honor the advertised price, b place misleading ads on their website, then say that they can not honor the price, then change again and say they will honor the advertised price, but...........always a but. They learn to 'Amazon' their online process (may it simple and easy to buy). No integrity among the sales staff. More

Jonathan Besuamlak found me the exact type of vehicle I was looking for. Perfect car for my family was looking for. Perfect car for my family More

Jonathan Besuamlak and Ryan did great. Couldn’t ask for better service! Definitely would recommend Couldn’t ask for better service! Definitely would recommend More

I wished we would have got up and walked away. The sales experience went down hill quickly starting with finance. We were pushed into a 72 month term despite having over 800 credit score as well The sales experience went down hill quickly starting with finance. We were pushed into a 72 month term despite having over 800 credit score as well as a maintenance plan. When I called back the finance person was rude and unwilling to help straighten it out. I found out a few days later he was let go. Since I was not able to get anyone on the phone, I went in person to ask about the deal specifically; if I received the $500 military rebate (did not show in any of the paperwork), when would my trade be paid off (as almost 2 weeks had passed,) when would my tag transfer, and finally how could I cancel the maintenance plan. I was told I did get the $500 despite no evidence of that in the deal, and that it takes 30 days to pay off your trade and process the rest of the deal. 30 days its 2025!! Also, I filled out the cancelation form for the maintenance plan, but discovered weeks later it was never submitted. No one from the sales team ever followed up with us after the sale, showed us the service department was or even went over anything about how the vehicle functions. It seemed once we drove off all communication after the sale ended. There are many choices when purchasing a vehicle, and I wish now we would have shopped around more. After all this, I couldn't get the Malloy Ford emblem off our vehicle fast enough,. More

Jonathan was a great salesman and the whole team was very accommodating! Whole experience was went well. accommodating! Whole experience was went well. More

John Besumlak is great. He is laid back and is willing to get the answer if he doesn’t know it. After we had agreed on the deal, the finance dude kept me cooling my heels fo He is laid back and is willing to get the answer if he doesn’t know it. After we had agreed on the deal, the finance dude kept me cooling my heels for about 2 hours. John gets a 5, finance dude gets a three. More

Johnathan did an incredible job going above and beyond to make my experience amazing!!! I will definitely be back make my experience amazing!!! I will definitely be back More