Malloy Ford of Alexandria

keep changing the 'out the door' price. place misleading ads on their website, then say that they can not honor the price, then change again and say they will honor the advertised price, b place misleading ads on their website, then say that they can not honor the price, then change again and say they will honor the advertised price, but...........always a but. They learn to 'Amazon' their online process (may it simple and easy to buy). No integrity among the sales staff. More

Jonathan Besuamlak found me the exact type of vehicle I was looking for. Perfect car for my family was looking for. Perfect car for my family More

Jonathan Besuamlak and Ryan did great. Couldn’t ask for better service! Definitely would recommend Couldn’t ask for better service! Definitely would recommend More

I wished we would have got up and walked away. The sales experience went down hill quickly starting with finance. We were pushed into a 72 month term despite having over 800 credit score as well The sales experience went down hill quickly starting with finance. We were pushed into a 72 month term despite having over 800 credit score as well as a maintenance plan. When I called back the finance person was rude and unwilling to help straighten it out. I found out a few days later he was let go. Since I was not able to get anyone on the phone, I went in person to ask about the deal specifically; if I received the $500 military rebate (did not show in any of the paperwork), when would my trade be paid off (as almost 2 weeks had passed,) when would my tag transfer, and finally how could I cancel the maintenance plan. I was told I did get the $500 despite no evidence of that in the deal, and that it takes 30 days to pay off your trade and process the rest of the deal. 30 days its 2025!! Also, I filled out the cancelation form for the maintenance plan, but discovered weeks later it was never submitted. No one from the sales team ever followed up with us after the sale, showed us the service department was or even went over anything about how the vehicle functions. It seemed once we drove off all communication after the sale ended. There are many choices when purchasing a vehicle, and I wish now we would have shopped around more. After all this, I couldn't get the Malloy Ford emblem off our vehicle fast enough,. More

Jonathan was a great salesman and the whole team was very accommodating! Whole experience was went well. accommodating! Whole experience was went well. More

John Besumlak is great. He is laid back and is willing to get the answer if he doesn’t know it. After we had agreed on the deal, the finance dude kept me cooling my heels fo He is laid back and is willing to get the answer if he doesn’t know it. After we had agreed on the deal, the finance dude kept me cooling my heels for about 2 hours. John gets a 5, finance dude gets a three. More

Johnathan did an incredible job going above and beyond to make my experience amazing!!! I will definitely be back make my experience amazing!!! I will definitely be back More

Great dealership! Jonathan Besuamlak is a super Sales Consultant. He is professional, knowledgeable and a good listener. Jonathan Besuamlak is a super Sales Consultant. He is professional, knowledgeable and a good listener. More

If you value transparency and respectful service, I strongly recommend avoiding Malloy Ford in Alexandria, VA. My experience with their finance department was extremely disappointing. Despite clearly s strongly recommend avoiding Malloy Ford in Alexandria, VA. My experience with their finance department was extremely disappointing. Despite clearly stating that I wanted a five-year loan, the finance manager pushed through paperwork for a six-year term without properly discussing the change, seemingly to increase the dealership’s profit from interest. When I raised concerns about using my own financing with a VA Credit Union—despite having excellent credit—I was met with resistance and dismissive behavior from the staff. After noticing the issue, I contacted Donovan at the dealership, who assured me that the incorrect paperwork would be flat canceled. Unfortunately, there was no follow-up, and the situation dragged on for weeks without resolution. Eventually, I was told that the finance department had been let go, (not likely) but I was still expected to proceed with the unfavorable 72-month loan. Based on my experience and similar reports from other customers, it appears that Malloy Ford’s finance and management teams consistently prioritize their own interests over customer satisfaction, often making the process unnecessarily stressful and unresponsive to customer needs. I would advise others to seek out a dealership that values honesty and customer service. More

Stay away from the Service Department. My vehicle was operating perfectly. I received a recall notice for the transmission. After their "repair", I wasn't a mile down the road when I no My vehicle was operating perfectly. I received a recall notice for the transmission. After their "repair", I wasn't a mile down the road when I noticed an issue. I immediately made an appointment to bring the car back a few days later. They wouldn't even look at it unless I committed to paying $195 for an inspection because they were 99% sure that their work on my transmission was unrelated to the transmission issue I experienced driving out of their dealership. I don't believe in coincidences and they wouldn't stand behind their work. More