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Malloy Ford Charlottesville - Service Center

Charlottesville, VA

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109 Reviews

109 Reviews of Malloy Ford Charlottesville - Service Center

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July 31, 2024

Malloy Service diagnosed my 2007 Mustang with a bad PCM and wanted $2,200 to replace it. I sent the PCM toa diagnostic shop in Herndon and was told that it was good. I took the car to a local shop and th More

by dennis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Glenn Goodrich
Aug 01, 2024 -

Malloy Ford Charlottesville responded

Thank you for your feedback, Dennis. I understand your concerns regarding the diagnosis and pricing for your Mustang. It’s important to us that our customers feel confident and informed about their vehicle's repairs. I encourage you to reach out to me directly so I can better understand your experience and address your concerns. Your feedback is valuable as we strive to meet our customers' expectations. Michael Gojmerac, Service Director 434-977-7960 ext 4003

July 17, 2024

A few months back I took my car to MALLOY FORD for a recall and to fix my back up camera which was under warranty. When I got the car back they told me my brakes wouldn’t pass inspection and they coul More

by Russ N
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Glenn Goodrich
Jul 18, 2024 -

Malloy Ford Charlottesville responded

Thank you for sharing your experience with Malloy Ford of Charlottesville. We understand your concerns and appreciate your feedback. Providing accurate and transparent service is essential to us. If you'd like to discuss your experience further, please feel free to reach out to me directly. Thank you again for taking the time to share your feedback. Michael Gojmerac, Service Director 434-977-7960 ext 4003

March 11, 2024

Extremely disappointed in the service provided. My fiance brought my vehicle in several weeks ago for a check engine light on. Dealership stated that the purge solenoid needed replacing and they wo More

by Equinegold02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Glenn Goodrich
Mar 12, 2024 -

Malloy Ford Charlottesville responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so we can discuss your experience in more detail. I look forward to hearing from you. Michael Gojmerac, Service Director 434-977-7960 ext 4003

December 04, 2023

My friend from Tucson drove cross-country to Charlottesville in September. Her air conditioner broke and she insisted on going to Malloy Ford. She got an oil change and tire rotation as well a More

by alexis.leys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Glenn Goodrich
April 17, 2023

I arrived at an appointment to have the oil changed and to get an inspection sticker. It took 3 hours. Last year I went to Malloy Ford in Charlottesville for the same service. it took 5 hours. Terrible cus More

by wastuart3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elliott Christian
November 30, 2022

Awful customer service and terrible service department. Don't trust these people with your car. I called after being stranded by my parents' 2017 Ford Fusion and being forced to have the car towed there, a More

by Shana
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Paul, David
November 29, 2022

Bought a used car a few months ago that was throwing up Check Engine lights. Brought it in to check out under warranty, they said they couldn't do it then but they set an appointment for the next week. Bro More

by iamtalby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul
June 08, 2022

Malloy Ford has the worst service department I have ever seen. Good luck trying to someone. I have tried multiple times during the day to reach someone. On the few times I did manage to reach someone, th More

by steve jackson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
n/a
October 05, 2021

service dept is awesome, many thanks to Eliot. will see you next time on service More

by drhammer1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
eliot
September 20, 2021

I've been pleased with Malloy Ford since my first time bringing my F-250 in. They been nice and really helpful on the few problems that my truck showed. More

by SuperDuty 01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elliott Christian
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