Malloy Ford Charlottesville

I had service done here. They did some things that were not necessary and were told not to do (destroying the fittings to my power steering fluid pump and replacing it with a reman.) and their sloppy work not necessary and were told not to do (destroying the fittings to my power steering fluid pump and replacing it with a reman.) and their sloppy work cost me additional repairs elsewhere. (Such as draining off coolant and not replacing it so I drove off the lot without sufficient levels.) During follow up visits to address some of the problems they had caused but would not admit to or address, the service manager tried to convince me to get a $4,000. engine overhaul without having performed any tests. This because they had failed to replace a $3.00 grommet under pcv valve during the tune-up portion of this service. Twice they told me that they checked the seating of the valve and if there wass no problem there, I needed a new engine. I question their integrity and their ability. Belatedly, I have learned from several people that they suffered similar (in some cases, the exact same) experiences. Steer clear. More

This place is a rip off. I'm currently in Iraq and my mother is taking care of my car. The car broke down. The tow truck driver told her it looked like the timing belt so when she called Bradey Bushy t mother is taking care of my car. The car broke down. The tow truck driver told her it looked like the timing belt so when she called Bradey Bushy to inquire the price, they told her it couldn't possibly be the timing belt at 66,000 miles. So when they finally looked at it, they ate their words because they said it was the timing belt. Well, another place in Charlottesville had a better deal on fixing timing belts so she towed it there. The other place said, the cam is locked. How could Ford miss this? They misdiagnosed my car and charged $30 to do it. So now my mother is talking to BBF and Ford coperation. They tell us they will offer financial assistance to fix the car because there are so few miles on it. They were going to pay a total of 66% of the repair cost. Now I'm happy and glad I bought a Ford. We take it back to Ford and now they say the whole engine is bad because of sludge due to inconsitant oil changes. We provide PROOF of all my oil changes and they still say "well, we still aren't paying". I take my car to a Ford dealer for all checks and services and they say it's still my fault. If they are such experts on ford vehicles how come they never saw the sludge before the engine went bad? All I know is, I will never use BBF nor will I ever buy another Ford card. More

I have dealt with these people for 20 years. Over the years the nicest people in the world have delivered increasingly unreliable -- to the pointof dangerous -- service. It is COMMON to have to go back years the nicest people in the world have delivered increasingly unreliable -- to the pointof dangerous -- service. It is COMMON to have to go back three of four times for the same problem.<br><br>And recently when you call service you can be put on hold for 10-20 minutes -- and then you get to hear the phone being hung up. this happened to me twice during one service experience.<br><br>I won't be going back and I would caution anyone against trying to work with them. They'll be just as sweet and nice --- but your vehicle won't be fixed. More