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Malloy Ford Charlottesville
Charlottesville, VA
222 Reviews
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Showing 222 reviews
April 24, 2016
It was a good day nice people to deal with Hey really liked Kevin Daughtrey nice guy easy to deal with they made me feel like family. Shannon the used car manager is a nice man too, hey he even Hey really liked Kevin Daughtrey nice guy easy to deal with they made me feel like family. Shannon the used car manager is a nice man too, hey he even payed for our lunch,me ,my mom , and wife. Then came the paper work , a delightful lady name Doniell Tibbs help us she help me have a service plan that I could feel confortable buying a used truck. These guys were really helpful to me and again made me feel like family ....would I deal with them again , yes, i'm planning on it , already talked to kevin about something else, thank you so much , for all your help and understanding . see you soon Scotty More
by Scotty
Employees Worked With
Kevin Daughtrey sales, Doniell Tibbs Finance Director, Shannon Johnson used car manager
April 24, 2016
great deal and awesome salesman I purchased a use Ford Explorer from this dealership. The saleman Shannon Johnson was very knowledgeable and professional. I felt that i received a g I purchased a use Ford Explorer from this dealership. The saleman Shannon Johnson was very knowledgeable and professional. I felt that i received a great deal. And i now know that did. I have had no rproblema with the vehicle and i have owned it for almost a year. More
by mjohnsonmk
Employees Worked With
shannon Johnson
April 23, 2016
Great service from Kevin Daughtrey Kevin was such a pleasure to work with. He was very patient with me as I was very hesitant to trade in my SUV for a more fuel friendly car. Kevin made Kevin was such a pleasure to work with. He was very patient with me as I was very hesitant to trade in my SUV for a more fuel friendly car. Kevin made my decision easy! Thank you, Kevin!! More
by Laurie123
Employees Worked With
Kevin Daughtrey
April 22, 2016
Great experience Great customer service. Drove 2 hours to buy a 2009 Ford Explorer from Kevin Daughtrey. Very pleased with the promptness of the sale and overall ex Great customer service. Drove 2 hours to buy a 2009 Ford Explorer from Kevin Daughtrey. Very pleased with the promptness of the sale and overall experience at Mallory Ford. More
by Carinmac
Employees Worked With
Kevin Daughtrey
April 05, 2016
Despicable customer service at the car sales department Responsible personel for this bad review: Malloy Ford Charlottesville General manager : Pat Fogarty Sales manager : "Rusty" Salesman : Patrick Responsible personel for this bad review: Malloy Ford Charlottesville General manager : Pat Fogarty Sales manager : "Rusty" Salesman : Patrick I wish I read the reviews before even stepping in this dealership. I wish there was a 0 star rating, 1 star is way to generous. After a lengthy perhaps usual sales back and forth discussion price went up from Saturday to Monday. When I questioned the salesperson the sales manager lied about the time period and jacked up the price, and I was told to either take it or leave it. Right after uttering these words sales person hung up the phone on my face. This type of thing had never happened to me ever in my life. I guess this is the type of treatment you get when they are tired of you in this dealership. But hanging up the phone on a customer takes a new low. As a businessman myself I was on both sides of this type of situations many times. Never even would of entertain the thought of hanging up on a customer. Unbelievable. I attempted to get in touch with the general manager to perhaps remedy the situation. He was unreachable. Tried: phone, email, snail mail. Nothing worked and my request for a conversation or meeting left unanswered. These people are either not very intelligent, not well trained, don't give a xxxx, self absorbed. I can't tell which is it. In my previous employment I would have been fired for hanging up on a customer. Wouldn't matter who was right or wrong. If you can't handle a customer, you find a higher up to take control of the situation, not just say take it or leave it and hang up. Remind you this is a large Ford dealership, not some mom and pop business. Several days has passed, still no one replied to my request. Incredible! Mr. Malloy's name is attached to this business and I don't think he would like this. More
by Shaun Karaca
Employees Worked With
Pat Fogarty, Rusty, Patrick
March 07, 2016
Very Poor Service Department I scheduled an appointment to have an official Ford recall notice addressed. They kept the vehicle for an entire day after which indicating nothing w I scheduled an appointment to have an official Ford recall notice addressed. They kept the vehicle for an entire day after which indicating nothing was done because they didn't have the necessary parts. Their service representative indicated that they will contact me when the parts were delivered. That was over two months ago and I have since contacted them with no response. More
by Naples2008
December 10, 2015
Extortion at the Finest I bring my car due for some service since it is still under warranty. It was having a few minor issues. When I arrive at the dealership they were too I bring my car due for some service since it is still under warranty. It was having a few minor issues. When I arrive at the dealership they were too busy doing nothing to help me at the front desk. I eventually talk to a service member. I explain the issue and turn over the keys. The service member makes a comment about my keychain damaging the starter and he will add that to the repairs needed. I refused that option. I was leaving town that afternoon I waited for the free shuttle for an hour and a half. The driver was in no rush to bring me to the airport to catch a flight. I barley made it on the plane. I get a call a few hours later saying I needed four new tires and the issues my car was having where not covered under my warranty. I refused the offer and told them to stop service on my car. They did not even want to talk to me on the phone and demand while I was out of town to pick up the car whitin 24 hours. If you need service done to your car please do not go here at all. More
by Stpurnell
Employees Worked With
Customer Service
October 16, 2015
problem going on and on, dont even bohter to go I bought ford focus 2014 in may 2015 . the car has always had problems, i ve been dealing with this over 5 months. they dont even bother to ask, wors I bought ford focus 2014 in may 2015 . the car has always had problems, i ve been dealing with this over 5 months. they dont even bother to ask, worst experience ever, bascially i was sold a broken , bad car and waste the money More
by asevindi
Employees Worked With
buddy bailey
August 14, 2015
Worst customer service I have ever experienced I bought a brand new F150 here last week. I drove it twice, the first time being the ride home from the dealership. The second time I drove the truc I bought a brand new F150 here last week. I drove it twice, the first time being the ride home from the dealership. The second time I drove the truck we loaded it up with some camping supplies and drove up to Ohio.....the truck broke down on the side of I70. Smoke roaring out of the hood and antifreeze blowing everywhere. It's a Sunday so nothing is open....waited 4 hours for Fords "roadside service" to come get us and tow us to the nearest ford dealership (again closed). I call my wife to load up my 3 small kids and drive the 4 hours to come pick me up. I call Malloy to tell them what happened. The sale manager Rusty says "Oh my God, I want to have a conference call with you and my service manager Bob to get this straightened out." A few hours later Bob calls and says there is nothing he can do, it's Rusty's problem. I call Rusty back and he says there is nothing he call do, call ford customer service. I call Pat, the GM and got a secretary...,I ask her to have Pat call me....he never does. I call ford customer service, they say they can pay for $30 a day for a rental but I have to pay for the rest.....pay for the rental because my brand new vehicle broke down. I asked if they could ship my truck from the Ford dealer in Ohio to my local dealer after my truck was "fixed." They said they had no way to ship my truck.....Ford....one if the largest auto distributors in the world, couldn't ship my truck. Julio, my customer service rep from Ford has been a joke. You can literally tell that he is reading his response to me. And of course....Malloy Ford wants nothing to do with this. Last week when I was giving them nearly $50k I was "joining the Malloy family." I guess they don't treat family well.... More
by Gg133
Employees Worked With
Rusty, Bob S., Walter..many others
July 23, 2015
terrible service, robbers I bought my 2014 ford focus in May 2015. I wanted a nice clean , car. Afte 3rd day i bought it problems appeared. I took it to service : because left I bought my 2014 ford focus in May 2015. I wanted a nice clean , car. Afte 3rd day i bought it problems appeared. I took it to service : because left front wheel had problem with transmission. Even Sales person confirmed the problem ,but their service said car has no problem. After 10 days problem ocured more and i took it again, they said there is no problem and the car is getting used to driver. which was ridiculous. After i took it 5th time they said my car was recalled by the ford. but car service manager was so rude and he was shouting at me. they were not helpful they tired to rip me off. and they said i have to wait untill september till my car get fixed and they wouldnt give me any vehicle untill then. Or they said they can trade my car and give me new one if i accept to loose $ 3000 . it wasnt even my fault why would i loose money for ? i high dont recommend you to even visit them . terrible terrible service. More
by ali s
Employees Worked With
buddy
