Malloy Ford Charlottesville

Malloy Ford - Terrible Service, Stay Away After purchasing a high end vehicle from Malloy, my experiences have been nothing short of miserable ever since. I will never step foot in their door After purchasing a high end vehicle from Malloy, my experiences have been nothing short of miserable ever since. I will never step foot in their door again. Here are 4 reason for the consumer to stay away: 1.) No spare parts. Their service department told me with great pride the model is to stock parts 1 business day away. That means...if you need a part, guess what, you are coming back and they may need to hold your car (see #2). 2.) No Loaner cars. When my 1 week old, brand new Platimum (highest end) Explorer broke down due to a failed sensor the first week I owned it, I was told I couldn't drive it, Malloy didn't have a loaner and I needed to find my own ride. This was a Saturday mind you and with this great 1-business day parts model, that meant 4 days without a car. 3.) Dirty, dumpy facility. I have owned Chevy's and Honda's - the facilities are nice and make you feel good. This place is a dingy dump with stained seats and carpets, no water for guests, etc. 4.) Disorganized and dishonest service manager (TJ). Lost my paperwork, didn't finish service, insinuated it was my fault for not calling to check status, promised if I brought it back ANY morning he would put me at the front of the line and complete for free. When I returned, he told me they were too busy that day. This was for an Oil Change and Tire Rotation....the last straw for me. More

Excellent Customer Service from Michael Guerrero Mike took great care of us recently when we had our Ford Edge serviced, by far the best customer care we've received at Malloy and I'll be asking for Mike took great care of us recently when we had our Ford Edge serviced, by far the best customer care we've received at Malloy and I'll be asking for him again. He made me feel like he was treating me how he would want to be treated. Ask for him and he'll make you'll experience great Customer Service! More

DO NOT PURCHASE A CAR HERE!!!! Lied to, bait and switch on pricing and had my credit run 11 times at I specified UVa Credit Union. Was told I had to pay HIGH interest on the car due Lied to, bait and switch on pricing and had my credit run 11 times at I specified UVa Credit Union. Was told I had to pay HIGH interest on the car due to the fact they didn't tell the bank they were paying off another loan. Next, Credit Manager charged me $2460 for a warranty and I asked was it complete coverage and was told yes. It was not! Didn't explain paperwork and just wanted me to sign lots of papers and then told me I owed $6,000 more in CASH to make the deal work and told me to go to the bank to get it as they didn't take a Credit Card for more than $5,000. After 5 hours of being there I went to the bank and got CASH. Car was Detailed and during the process dealership CHIPPED the paint on the edge of the hood all the way down to the primer. I took a photo of it and told the salesman and he told me not to worry they'd fix it!!! After a NIGHTMARE day, later that night I read my documents to find they changed the selling price of the car to more than the internet price and then had me sign two different sales documents with two different processing fees. $499 and $599?? What? So I drove all the way back the next morning 40 miles to meet with the sales person and said I wanted to speak with the General Manger. I was given Rusty the Sales Manager who seemed nice and was apologetic and promised to take care of everything and have the contracts rewritten. He also told me I'd get the warranty I was promised. Well I got a warranty from a different Credit manager however I was shorted on the mileage and thus found this out on the 3rd day, contacted Rusty and had to make a 3 40 mile trip. The credit manager acted like he was doing me a favor and telling me that the dealership was losing money? That's not my fault and these managers need to be UPFRONT and explain everything and I told this gentleman that. He honored the warranty and changed that contract. Next I met with Shannon who told me he'd set up my appointment for Monday 10th of April to have my paint fixed by a mobile detailer. I asked about why it would not be taken into the body shop and he too told me it would COST THE DEALERSHIP money??? What, they chipped the paint and I spent $30,000.00 on a car with these people. So I took the car in today and the guy did a crap job doing touch up on a Nickel sized chip out of the hood. I contacted Rusty the General Sales Manager to please help me with this and he basically told me the dealership bent over backwards and I was on my own for the $700.00 to fix the paint they chipped. I was even willing to pay 1/2 or $350.00 and I didn't even ask him to pay for all of it but to PLEASE work with me and that was my response!! VERY POOR people, do not care about you, just interested in the money. I'm going to contact the Division of Motor Vehicles, the local Charlottesville BBB at this point and also my bank. I have before and after photos. For $30,000.00 I expect better! We all have choices and I made a BAD one with this dealership! More

Poor Service Experience - a number of times Have an F250 Diesel Truck - Recent experience with the service department will be the last. Failure to diagnose properly, then constant pressure to b Have an F250 Diesel Truck - Recent experience with the service department will be the last. Failure to diagnose properly, then constant pressure to buy 'extras' and 'things we found'. This is the third time, only have returned because of location. To add to it - phone does not get answered when called, and parts that were supposed to be in when I made the appointment took an extra day to get there. Finally, took over 30 minutes for them to find and bring the truck up after I paid over the estimated amount for the service. Going to by GMC from now on. More

The absolute WORST!!! I recently bought a 2016 Ford Focus from Malloy Ford on Pantops, and have taken it back due to paint damage from train transportation. And while my ca I recently bought a 2016 Ford Focus from Malloy Ford on Pantops, and have taken it back due to paint damage from train transportation. And while my car IS covered by my warranty, and was re painted. The paint and collision department is the absolute WORST group of people I have ever had to deal with. Not only have I had to take my car back 4 times for trash in the paint. The 5th time I took it back, they not only STILL did a terrible job on the paint, they also destroyed my interior of my car. ALL door panels were scratched up, glue all over my dashboard, headliner bent up, seals and plastic molding messed up and the list goes on!!!! And a month of dealing with this department, my brand new car is still not fixed!!!! I will NEVER purchase ANYTHING from these people again, nor will I EVER recommend ANYONE to this dealership. The ABSOLUTE WORST customer service ever!! My fience and I are now in the process of persuing a lawyer. They do NOT have a clue as to what customer service is, it has also become obvious that they do not pride themselves on pride in their work. I been lied to since day one, and no matter who I have taken this matter to within Malloy, they ALL lie to cover for one another. They have lied to me about the status of my car, that they can't even remember the things that they have said or promised. Save your selves A LOT of hassle and go elsewhere. More