Malloy Ford Charlottesville

Completely Satisfied Customer Had an excellent experience a few months back when my car died and I needed to act quickly. Malloy had just the right used vehicle for me, and Irving Had an excellent experience a few months back when my car died and I needed to act quickly. Malloy had just the right used vehicle for me, and Irving Parrish was a top-notch salesman... good contact without unnecessary pressure, efficient, and flexible in his schedule for me to pick-up the vehicle at purchase. A shout-out goes also to the Finance Dept. who worked through my less-than-perfect credit history. Three months later I am still very satisfied with my car, and wish again to thank Irving and the folks at Malloy . More

GREAT SERVICE DEPARTMENT AND DEALERSHIP Drew Pinkston was a pleasure to deal with and he accommodated servicing my vehicle even with my very limited schedule and got me in and out! Thank yo Drew Pinkston was a pleasure to deal with and he accommodated servicing my vehicle even with my very limited schedule and got me in and out! Thank you Malloy Ford! More

Best sales person I had a great time looking at cars with Irving Parrish. He did not pressure me and he made me feel secure in my purchase. Thank you!! I had a great time looking at cars with Irving Parrish. He did not pressure me and he made me feel secure in my purchase. Thank you!! More

What a difference Apparently the dealership has made some changes to the staff and it really shows. I had previously been to thjs location and it was a nightmare. I Apparently the dealership has made some changes to the staff and it really shows. I had previously been to thjs location and it was a nightmare. It was liking going to a completely different location from my last experience. The managers were all friendly and my salesperson Kevin was fantastic. I even had the General Manager come over and check on me during my transaction. I am really glad I gave Malloy Ford a second chance. Keep up the great work More

Are you kidding me?!?!? I cannot believe the amount of disrespect that this dealership has!!!! I tried to trade my 2011 Cadillac xxx granted I’m in Va and have quite a bit of I cannot believe the amount of disrespect that this dealership has!!!! I tried to trade my 2011 Cadillac xxx granted I’m in Va and have quite a bit of mileage, the body is immaculate and I have taken excellent care of my car. Only to be told the car was worth $ 3,500 for a trade in!!!!!!!! then they wanted an additional $ 5,000.00. Once they saw how angry we were they decided to come back to us with a trade in amount of $ 7.000 by this time our blood was boiling never have I ever been treated with such ignorance. I will tell everyone I know NEVER go to MALLOY FORD!!!!!!!!!! I would have walked out that day with a 2016 titanium edition Ford Edge $26,000.00 I’m so thankful I did not purchase the vehicle! More

Best Sales Experience Ever Kevin Daughtrey did an amazing job. He is very knowledgeable and one of the best salesman that I have ever worked with. I highly recommend asking fo Kevin Daughtrey did an amazing job. He is very knowledgeable and one of the best salesman that I have ever worked with. I highly recommend asking for Kevin Daughtrey. More

Stay clear.....The worst customer service! They sold me a brand new car that keeps breaking down over and over again and they will not help me and told me basically just to eat it! The customer They sold me a brand new car that keeps breaking down over and over again and they will not help me and told me basically just to eat it! The customer service is horrible and they treat people terribly especially (Frank Gray) the service manager. The entire dealership is b*******! Avoid at all cost! More

RUN!!!!!!! Run don't walk away from their service department!!!! Their service department did not fix the problem with our Ford vehicle after being told it w Run don't walk away from their service department!!!! Their service department did not fix the problem with our Ford vehicle after being told it was fixed and charged hundreds of dollars as it broke down about 2 miles after leaving Malloy. Honestly, I do not think they even looked at it. In addition, they told me there was another problem with the brakes and wanted to charge me hundreds of dollars to repair. Luckily, I declined their recommendation and after having the vehicle towed to a reputable repair shop I asked them to check the brakes. They did and found nothing wrong with the brakes. They also immediately knew what was wrong with the car and it had nothing to do with what Malloy charged me hundreds of dollars to "fix". Malloy Ford dealership service department was horrible and my rating is not 1 it is a negative 1,000. More

Trying to purchase new truck I contacted the dealership through email as I found their vehicle on autotrader. I was told the price the have listed is not the actual price, they ha I contacted the dealership through email as I found their vehicle on autotrader. I was told the price the have listed is not the actual price, they had taken every rebate that is offered and put it towards the truck. Meaning you may not even qualify for all the rebates. Secondly I asked for the bottom dollar price they would go and was told they didn't have any room to move and they gave their best price which is more than I was looking to pay. I emailed Kevin Daughtrey back and told him it was more than I was willing to pay. I did not get any email back saying thank you for looking or offering anymore help. The 4 days later I'm looking at Autotrader and see that it had been lowered $3,000. To me that's a lot of money to be lowing if they don't have any room to move. Needless to say I feel like this dealership is not willing to work with customers and would not recommend them to anyone ever! More

Burned on catalytic converter replacement Visiting Charlottesville, I needed a new catalytic converter, and went to Malloy to have the Ford part installed. I had to wait a full week for work t Visiting Charlottesville, I needed a new catalytic converter, and went to Malloy to have the Ford part installed. I had to wait a full week for work to be completed, and paid 2,700 bucks for parts and labor for one catalytic converter. My engine light came on last week, and I brought to a Midas shop for a diagnostic. The problem is the cat that I had installed by Malloy, and the two year waranty just expired less than two months ago. The head of Malloy service told me I'm out of luck, as did Ford customer care. Ordered an after market part fom ebay, and that plus installation from Midas, should total about 425 bucks! Do not go to Malloy for service. More