Malloy Ford Charlottesville

Very poor service We brought our car in for service due to factory recalls. We called ahead of time and they knew which recalls needed to happen. They said it would t We brought our car in for service due to factory recalls. We called ahead of time and they knew which recalls needed to happen. They said it would take about 9 hours. 3 days later, they called to say the car was ready. We arrived at the service station and ended up waiting over 2 hours because it wasn't "quite ready". Once we did get our car, the service people were rude and offered no comment for the extended length of time we waited that day nor the extra day it took to fix the car. THEN, we got it the car and it reeked of cigarette smoke! We do not smoke and had to take the car to get it detailed. I would not recommend using this dealership. More

Horrible management backed by awesome sales reps Traded in a vehicle here and of course what I got for that was a joke even though at time they advertised 130% of KBB. Wanted a truck and eneded up wi Traded in a vehicle here and of course what I got for that was a joke even though at time they advertised 130% of KBB. Wanted a truck and eneded up with a escape. The financing people are a joke and paid my truck off late after I was reviewing collection calls from the trade in lender. Put the extended warranty and maintenance plan on the contract with out asking but I said oh well and signed anyway. Didn't have the down payment at the time so they agreed to let me pay it later and said under no circumstances tell the lender (loan fraud). Then after the collection calls I decided not to pay until they paid off trade under legal advice and legally my contract says I've paid the down payment and it was hid from lender and not in contract (loan fraud). So after some clown used car manager Jason called threatening me about legal action my lawyer said go ahead and pay the down payment and we will take them to court. There management at the current is a joke and don't have a clue. However our sales rep Shannon was awesome from A to B and did everything in his powers to make us happy and even understood our issues and did all he could do to fix them. More

Customer service is excellent I am very impressed with the quality of customer service here at Malloy Ford. They were helpful and informative without being pushy. I purchased a car I am very impressed with the quality of customer service here at Malloy Ford. They were helpful and informative without being pushy. I purchased a car that day and they have been extremely helpful even after the purchase. I would highly recommend them. More

Best experience ever! Hakiem dean is the best salesperson at Malloy Ford in Charlottesville. Buying experience is awesome if I could I would buy a car everyday from him! Hakiem dean is the best salesperson at Malloy Ford in Charlottesville. Buying experience is awesome if I could I would buy a car everyday from him! More

Zero customer service Dealing with a 5 min problem for over 5 months . I have callld over 50 times with no help . Don’t take your diesel truck here for service . I would no Dealing with a 5 min problem for over 5 months . I have callld over 50 times with no help . Don’t take your diesel truck here for service . I would not do any type of business with these people. They took my 3,000 for service work but cant spare 5 mins. More

Used truck purchase Hakeem is an excellent sales rep. Made the process easy and simple. Listen to my needs and goals and was able to accomplish them with out much back an Hakeem is an excellent sales rep. Made the process easy and simple. Listen to my needs and goals and was able to accomplish them with out much back and forth. Very upfront and honest dealership from top to bottom. Highly recommend!! More

Awesome Experience Kevin was great to work with. I highly recommend him if you're looking for a great car and an awesome deal. The vehicle we came to look at had sold Kevin was great to work with. I highly recommend him if you're looking for a great car and an awesome deal. The vehicle we came to look at had sold the night before, but he found us another right away that fit our needs. Couldn't have asked for a better experience. Do yourself a favor and ask for Kevin!! More

Dishonest sales tactics I kept telling them I wanted the service that the Ford website recommends. Instead, they kept saying “we recommend” that I spend about $1000 for vario I kept telling them I wanted the service that the Ford website recommends. Instead, they kept saying “we recommend” that I spend about $1000 for various services. When I compared what they sold me to what I found on the Ford website and called to tell them not to do all that unnecessary stuff, they got nasty. This is just the latest in many bad experiences there. I will not be returning. I believe their sales tactics are misleading and dishonest. More

Best deal in town. Malloy gave me the best deal i could find in central Virginia on a 2018 Ford Escape thanks to the new GM, Kevin Rooney, and salesman, Irving Parrish. Malloy gave me the best deal i could find in central Virginia on a 2018 Ford Escape thanks to the new GM, Kevin Rooney, and salesman, Irving Parrish. More

Irving Parrish and Kevin Rooney We had a xxxx up with this dealer at first with another salesperson. However Kevin who is the general manager contacted us personally. He was kind We had a xxxx up with this dealer at first with another salesperson. However Kevin who is the general manager contacted us personally. He was kind patient and understanding with us. When we came into the dealership to purchase her vehicle we were directed to Irving Parrish. Irving was incredibly kind, knowledgeable, personable, and easy to deal with. It would’ve been a different experience if not for the two of them More