Malloy Ford Charlottesville

Buying a car without headache It was a pleasure working with Freddy. He was very helpful, courteous, listen carefully and remember what I am looking for. I am appreciated that he It was a pleasure working with Freddy. He was very helpful, courteous, listen carefully and remember what I am looking for. I am appreciated that he not only delivered my new car to my door but also explained and demonstrated every functions to me in detail multiple times ! Most of all he even cleaned my old floormats before putting it in my new car. People at the dealership are very friendly and the paperwork is so easy to accomplish. More

They worked hard to meet my needs! Patrick was very nice and helpful! Danny and Patrick worked together to get me the deal that I needed. They called and sent text messages to stay in c Patrick was very nice and helpful! Danny and Patrick worked together to get me the deal that I needed. They called and sent text messages to stay in contact with me while working on the deal. The next day I met William he was super friendly, he explained everything to me, he was the one who finalized the sale for me. William made sure that the car was clean, switched out my tags answered all my questions and I drove off a happy lady. Thumbs up to William, Patrick and MGR Danny, thanks! More

Transmission woes On a bleak and rainy day, my transmission cable broke leaving me stranded. Malloy was pretty busy and couldn't fit me in quickly. It was a long day! On a bleak and rainy day, my transmission cable broke leaving me stranded. Malloy was pretty busy and couldn't fit me in quickly. It was a long day! But, they fixed my car and I'm satisfied with the work. More

Satisfying Experience I made an appointment with the expectation that I not have to wait too long for the vehicle to be finished and I was not disappointed. An unexpected b I made an appointment with the expectation that I not have to wait too long for the vehicle to be finished and I was not disappointed. An unexpected bonus came when I learned that the vehicle had also been inspected which saved me having to reschedule another appointment. More

Awesome experience Elliot was great to work with... he was very personable and made the experience of buying my nee F150 very enjoyabe. His level of service certainly ma Elliot was great to work with... he was very personable and made the experience of buying my nee F150 very enjoyabe. His level of service certainly made the 4 hour drive to the dealership wirth it... and I'll certainly come back for my next purchase. More

Great easy experience When we got there, everything was fine. It didn’t take very long to get thru the process. They worked hard to get the payment where it needed to be. When we got there, everything was fine. It didn’t take very long to get thru the process. They worked hard to get the payment where it needed to be. More

After 4 other dealers I went to Malloy I purchased a used vehicle from Malloy on 3/2. The salesperson Irving was polite, professional and knowledgeable. The entire experience was great from I purchased a used vehicle from Malloy on 3/2. The salesperson Irving was polite, professional and knowledgeable. The entire experience was great from start to finish. Only critique, the vehicle could have been a little cleaner upon delivery but wasn't terrible. More

Good customer service, great people Very good customer service, no pressure to buy nobody standing around bugging you, but help is only feet away if you need it,Kenneth was my salesman g Very good customer service, no pressure to buy nobody standing around bugging you, but help is only feet away if you need it,Kenneth was my salesman great guy to deal with. More

State inspection Soon after I dropped my truck off to be inspected I received a call from the service department. I was informed that i needed new rear brake pads and Soon after I dropped my truck off to be inspected I received a call from the service department. I was informed that i needed new rear brake pads and rotors. This repair was estimated at 575. As I did not want the hassle of a rejection sticker, then having to find someone for a second opinion I agreed. It was close to time to close but they said they could get it done. I arrived at the dealer 10 minutes after I spoke to the service rep. Less than an hour after I got off the phone my truck was ready with the inspection sticker. I looked up the pad and rotor cost and found them to be about 275 for the set. The final bill was in excess of 600 and there was no turn over of old parts. The whole experience was less satisfying than any of the numerous services I have had with Malloy service department before. Not saying I won’t be back but I just wasn’t happy with this visit. More