Malloy Chevrolet of Charlottesville - Service Center

Jim Price Automotive displayed a perfect example of OUTSTANDING customer service to us!!! Last fall we were travelling in our Chevy Tahoe from Richmond to Mountain Lake Lodge for our daughter's weddin OUTSTANDING customer service to us!!! Last fall we were travelling in our Chevy Tahoe from Richmond to Mountain Lake Lodge for our daughter's wedding. In the middle of nowhere, after delivering our dog to a kennel in the country, our Tahoe began acting up -- later it was determined to be the transmission. Since the largest city nearby was Charlottesville, we searched Chevy dealers and called Jim Price. I was originally told they were booked up that day for service appointments. However after telling my story, they told us to bring the car to them. What happened next was the most amazing customer service we have EVER experienced. They pulled us into service as soon as we got there (sorry to those of you already in line!) They determined that the transmission would have to be replaced, and that was going to take a couple of days! They tried to find us a rental large enough to put all of our wedding paraphernalia into including the dress, rings, and decorations (yep, we had it all.) Nothing was available in the area, so they took us to the airport where we finally were able to rent a large vehicle. We came back to the dealership to swap out all of the cargo. Jim Price Automotive said they would have the car finished on Tuesday, but when we told them we were coming back through town on Monday, they altered their service schedule to accommodate us. We pulled back through on Monday, switched all of the cargo once again, and then took the car back to the airport. While we spent a whole lot of money on a new transmission and car rental that was not in the budget during wedding week, that was nothing compared to the inconvenience we would have endured without Jim Price's awesome staff and service department (I wish I could remember everyones' names -- Sandra Dyer pulled everything together for us, and there was a gentleman who took us to the airport in the service truck.) We came to Jim Price in tears feeling utterly lost -- our car was the last thing on our minds that week. We left later that day with a 3 hour kink in our schedule, but with a plan. And we headed home on Monday with smiles and warm hearts because of a car dealership’s service department that listened and understood our dire situation. We will certainly consider purchasing our next vehicle from them -- however, they have this one running like a champ! More