Malloy Chevrolet

Concerns Regarding Vehicle Purchase and Dealership Transparency On March 7, 2025, at 11:51 AM, I received a text message from my salesperson, Marcus, asking if I was satisfied with my Chevrolet Col Transparency On March 7, 2025, at 11:51 AM, I received a text message from my salesperson, Marcus, asking if I was satisfied with my Chevrolet Colorado and to let him know if I had any questions or concerns. I responded by inquiring whether my vehicle was ready for delivery. Shortly thereafter, Marcus asked if the new car manager, Nick, could give me a call regarding my vehicle. At 12:33 PM, I received a call from Nicholas Guerrier, the dealership’s manager, who informed me that the body shop had completed work on my new vehicle. However, he stated that an engine light notification had appeared, and he was waiting to hear from the service department. I expressed my dissatisfaction with the excessive delay in returning my vehicle, the overall handling of the situation since the date of purchase, and the lack of transparency from the dealership. I then visited the Malloy dealership, where I met with Mr. Guerrier, who introduced me to Mr. Bradley Belford. Upon meeting me, Mr. Belford immediately stated, “It looks like you got a bad one.” He went on to say that it appeared I had purchased a “lemon” and referenced lemon laws. Mr. Belford further explained that the vehicle had an axle problem and that the dealership did not want to put me in an unsafe vehicle. He also stated that because I had purchased the vehicle in cash and it had already been titled in my name, the dealership could not provide a full refund. Instead, he advised me to contact GM for a buyback and provided me with the phone number 800-222-1020 to file a claim. On the day of purchase, when I first saw the vehicle, it was located in the service department with a work order tag hanging from the rearview mirror. At that time, Mr. Guerrier informed me that the service department was performing a software update for the instrument panel cluster. Given the information I now have and the dealership’s continued lack of communication, I have serious concerns that they were not forthcoming about the condition of the vehicle at the time of sale. I believe the dealership was aware of the existing issues but failed to disclose them to me. I am extremely disappointed with how this situation has been handled and expect a resolution. More

Worst service department ever, will not even honor a warranty for parts and labor that GM says is valid. warranty for parts and labor that GM says is valid. More

Second vehicle purchase from Malloy Chevrolet. Found newer model Traverse with low miles. Purchased Certified so got extra warranty. Couldn't beat the price! Made the deal, with a trade, in re Found newer model Traverse with low miles. Purchased Certified so got extra warranty. Couldn't beat the price! Made the deal, with a trade, in record time. Customer Service was excellent. My salesperson, Rich Williams, was attentive to questions and hesitations, without being pushy. Financing was quick and painless. Farid Mohajer-Vaghari, my finance manager, explained all options. More

I was very pleased with my purchase and customer service at Malloy Chevrolet! My salesperson Allen was very helpful and professional finding me the perfect truck for my kids and I . Thank you Malloy Chevrol at Malloy Chevrolet! My salesperson Allen was very helpful and professional finding me the perfect truck for my kids and I . Thank you Malloy Chevrolet More

If you are trying to self induce stomach ulcers or wanting a self inflicted stroke from stress then I highly recomend purchaceing a car here. The sale staff littlery lied to me about the options my ca wanting a self inflicted stroke from stress then I highly recomend purchaceing a car here. The sale staff littlery lied to me about the options my car came with, Such as ABS and traction control. The very next day my car was back becaues the head light was leaking water in it and I had to fight with the service department to fix it. One week later my windsheild broke and the service department told me that many different rocks hit at the same time to cause that, after telling them it was untrue they refused to look at it any more come find out another shop replaced it under warrenty said it was installed improperly. I left a VM with the owner of the dealership about that he called me back yelled at me called me a liar and said even if his guys where wrong windsheild "are not a big deal". There service is as pleasurable as cuddling with a grizzly bear. More

Avoid like the plague. After three weeks i was told my car was finished being repaired and was in clean-up. When i arrived the next day i was amazed to see that most of the work had not been done. the hoo car was finished being repaired and was in clean-up. When i arrived the next day i was amazed to see that most of the work had not been done. the hood was still hitting on the drivers side, the roof was still 1/4 inch off the passenger side, the cowl still had a 3/8 in gap in it not to mention the chin spoiler was missing and the right inner fender liner was gone. The right fender was just flopping and the back section was sticking out. The gentleman that originally wrote the car up agreed that the work had not been done and what little had been done was sub par. He said he would have it finished. I expressed my concerns with Jim Stutzman and was told he would look in to it and get back to me. Needless to say he didn't return the call till i called him back. I was basically told by him that i was crazy and there was nothing wrong with my car. WHen i went to remove my car from them the service writer couldn't understand how he (Jim Stutzman) could say there was nothing wrong. My car is now at another body shop being repaired properly. Fortunately for me I work on cars a lot and have a good understanding of them. I would hate see what goes out the door with the person who doesn't know...... Moreover what does it say when the General Manager ( Jim Stutzman) of a dealership could careless if you remove your vehicle to take it where it will be fixed right. More