Back

Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,208 Reviews

2,208 Reviews of Mall of Georgia Ford - Service Center

Sort by
May 06, 2025

kind, respectful, intelligent, willing to help Amable, generosa, solidaria, empática, honesta, confiable, servicial, comprensiva, noble More

by yuranicbravo
Recommend Dealer
Yes
Employees Worked With
Ángel Fereira very excellent attention
May 08, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your thoughts. It's wonderful to hear that you found our team to be kind, respectful, intelligent, and willing to help. These qualities are central to our approach, and we're glad they resonated with you. If you have any further questions or need assistance, please don't hesitate to reach out.

May 05, 2025

Excellent support and service, all members went above their required level of support to assist with a difficult third-party warranty claim. More

by stewartmckibben
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cason Stewart
May 06, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your experience! We're glad to hear that the team went above and beyond to assist you with your third-party warranty claim. It’s always our goal to provide exceptional support, especially in more complex situations, and we appreciate your recognition of the team’s effort.

May 05, 2025

Great It was a great experience for me and I was very happy with the service and support More

by Fabian.Jackson
Recommend Dealer
Yes
May 06, 2025 -

Mall of Georgia Ford responded

Thank you so much for your kind words We're glad you had a great experience and were happy with the service and support We truly appreciate your feedback and hope to serve you again soon

May 01, 2025

Every time I come there you tell me there is something 'wrong' with my car. Every February I need a new spark plug, literally been getting new spark plugs every year only to find out they only need to be More

by francesca_synan
Recommend Dealer
No
Employees Worked With
Cason but he is not the reason why I am upset
May 02, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your concerns with us. To ensure your concerns are fully understood and reviewed in detail, we encourage you to reach out to Scott Tackabury at Stackabury@vtaig.com. He is best positioned to look into your service history, clarify any outstanding issues, and address your feedback directly. We appreciate the time you took to share this and the opportunity to learn more about your experience.

May 01, 2025

They did not diagnose my car correctly, I still have the same issue, and they want me to pay for a compressor that should be under warranty because they messed up! I'm actually preparing to report to BBB More

by ericatenika
Recommend Dealer
No
Employees Worked With
Mateo, the service Manager and the Billy the general manager
May 05, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your concerns with us. To ensure your concerns are fully understood and reviewed in detail, we encourage you to reach out to Scott Tackabury at [Stackabury@vtaig.com](mailto:Stackabury@vtaig.com). They are best positioned to look into your service history, clarify any outstanding issues, and address your feedback directly. We appreciate the time you took to share this and the opportunity to learn more about your experience.

Jun 22, 2025 -

ericatenika responded

I reached out to Stackabury@vtaig.com like requested! This is what I sent to them! Subject: Formal Complaint Regarding Repeated AC Compressor Failures and Inadequate Service at Mall of Georgia Ford Dear Ford Customer Service, I am writing to formally express my frustration and dissatisfaction with the service I received at Mall of Georgia Ford regarding my 2015 Ford Mustang V6 and the improper repair of my air conditioning system. The dealership failed to properly diagnose and repair my AC system in January 2025, which led to another failure just two months later. Now, they are demanding that I pay for additional repairs that should have been addressed during the initial service. Vehicle & Service Details: • Make & Model: 2015 Ford Mustang V6 • Service Dates: January 15, 2025, and March 27, 2025 • January 2025 Invoice Number: 541448 (Attached) • February 2020 Invoice Number: 422722 (Attached) • Case Number with Ford Corporate: CXH-0397-1872-S5H7G1 Background of the Issue: On January 15, 2025, I brought my vehicle to Mall of Georgia Ford due to a noise coming from the A/C area. The diagnosis revealed that the AC compressor had failed internally. At that time, the dealership only replaced the compressor, even though when a compressor fails internally, it sends debris throughout the system, contaminating the condenser, expansion valve, and all ac lines including the suction line with muffler. This industry-standard knowledge was acknowledged when I had a similar issue on February 24, 2020, and Mall of Georgia Ford correctly replaced all necessary components, including: ✔ Compressor ✔ Condenser ✔ Expansion valve ✔ Suction line with muffler ✔ Flushed and retested the AC system However, in January 2025, they failed to follow this same procedure, leading to another failure just two months later. March 2025 Diagnosis & Pricing Issues On March 27, 2025, service advisor Mateo Henao sent me an estimate stating (also attached): “Verified customer concern, performed refrigerant diag and identified the a/c lines are restricted causing the low side pressures to go into a vacuum. This is most likely what caused the compressor to come apart initially. Recommend R&R the condenser, expansion valve, all lines and retest – $2,408.78.” However, the estimate Mateo provided never mentioned the compressor. Only after I contacted Ford Corporate did I find out that my compressor had also failed again. The corporate representative learned this from Billy Heinlein, the general manager at Mall of Georgia Ford, yet it was completely left out of my estimate. This shows that Mall of Georgia Ford is withholding critical information because they know they are at fault. If they had been upfront about the compressor failing again, it would have clearly exposed their negligence in January. Willingness to Pay a Fair Price – But Not Overpay When I questioned the $1,030 parts cost, I contacted two other local Ford dealerships for price comparisons: • Gwinnett Place Ford: $674.77 (including tax) • Five Star Ford: $491.46 (Quote Number: 4921) Mall of Georgia Ford’s parts cost is significantly higher than other Ford dealerships, which I find unjustified and unreasonable. I was willing to pay for the parts at a fair price, but not if I am being overcharged compared to other dealerships in the area. Customer Service Issues & Ford’s Response • When I asked to speak to a supervisor, I was denied. • When I called General Manager Billy Heinlein, he initially agreed to work on a better price but later refused to lower the cost below $1,000. • When I mentioned seeking legal aid, Billy immediately ended the conversation and hung up on me. I then filed a complaint with Ford Corporate (Case #CXH-0397-1872-S5H7G1) and Georgia Consumer Affairs. A Ford representative contacted Billy, and during their conversation, he admitted that my new compressor from January 2025 has now failed again due to the clogged lines—which should have been diagnosed and addressed in January. However, Mall of Georgia Ford refuses to cover the repair under Ford’s 2-year parts and labor warranty, blaming the clogged lines instead of their own negligence. Ford and Mall of Georgia Ford Must Take Responsibility It is clear that Mall of Georgia Ford’s failure to properly diagnose and repair my AC system in January 2025 directly led to this second failure. If they had followed standard repair procedures, I would not be in this situation today. I should not have to pay anything for these repairs because: 1. Ford’s own dealership failed to perform a complete repair in January 2025. 2. They are now admitting that the clogged lines caused the failure, yet refusing to take responsibility. 3. The compressor they installed is now failing—but instead of honoring the 2-year Ford parts warranty, they are shifting the blame. 4. They intentionally withheld information about the compressor failure from my estimate, revealing it only when Ford Corporate got involved. 5. Mall of Georgia Ford previously acknowledged in February 2020 (Invoice #422722) that these components must be replaced when a compressor fails internally, yet in January 2025, they failed to follow this same procedure. Resolution Demanded I request that Ford: 1. Covers the full cost of the necessary repairs, including the compressor, condenser, expansion valve, suction line with muffler, and any additional required components. 2. Reimburses me if I choose to have the repairs performed at another Ford dealership, since I have lost confidence in Mall of Georgia Ford. 3. Investigates Mall of Georgia Ford’s service practices, particularly their failure to properly diagnose repairs, overcharging for parts, and withholding critical information from customers. If this issue is not resolved within five (5) business days, I will be left with no choice but to escalate further by: • Filing a formal complaint with the Better Business Bureau (BBB) • Filing a claim in small claims court for the cost of the repairs • Contacting local news consumer protection teams to expose this unfair treatment I expect Ford Motor Company to stand by its warranty, reputation, and commitment to customer satisfaction. Please contact me at your earliest convenience to resolve this matter!

Jun 22, 2025 -

ericatenika responded

I will say I’ve done business with Mall of Ga Ford for over 10years I bought two mustangs from them and I see the changes! From the management to the actual technicians it seems has lost their ethics and integrity! I paid for diagnostics to resolve the problem not to guess what the problem is!

April 30, 2025

Quick and friendly service. Had my truck ready to go in a very reasonable amount of time. More

by 43.STILLER-DASHES
Recommend Dealer
Yes
May 01, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your experience! We’re glad to hear that our team delivered quick and friendly service and had your truck ready in a timely manner. It’s always our goal to make the process as smooth and efficient as possible. We appreciate your feedback and hope to see you again in the future!

April 30, 2025

Casin was very professional and kept me informed of the progress throughout the repair. Great work Mall of Georgia Ford! More

by theparable
Recommend Dealer
Yes
Employees Worked With
Casin
May 01, 2025 -

Mall of Georgia Ford responded

Thank you for the great feedback! We’re so glad to hear that Casin kept you well-informed and provided a professional experience throughout your repair. It’s always rewarding to know our team is delivering the level of service we strive for. We’ll be sure to share your kind words with Casin and the rest of the Mall of Georgia Ford team!

April 29, 2025

Good service Keep me posted on progress and let me know what needs to be done soon More

by gda
Recommend Dealer
Yes
Apr 30, 2025 -

Mall of Georgia Ford responded

Thank you for your feedback! We're glad to hear you were pleased with the service. Rest assured, we'll continue to keep you updated on any progress and let you know about any upcoming maintenance needs for your vehicle. If you have any questions in the meantime, feel free to reach out!

April 29, 2025

Good service Keep me posted on progress and let me know what needs to be done soon More

by gda
Recommend Dealer
Yes
Apr 30, 2025 -

Mall of Georgia Ford responded

Thank you for your feedback! We’re glad to hear that you were satisfied with the service and that our team kept you informed throughout the process. We’ll be sure to continue keeping you updated on any necessary maintenance or future needs for your vehicle. If you ever have any questions or need assistance, don’t hesitate to reach out!

April 28, 2025

Consistent & efficient. Outstanding routine and specialized service. Good price & great work. Thank you MoGF! More

by kschmidt8
Recommend Dealer
Yes
Employees Worked With
Cason
Apr 29, 2025 -

Mall of Georgia Ford responded

We really appreciate you taking the time to share your experience! It’s wonderful to hear that you’ve found our service to be both consistent and efficient, and that our team at Mall of Georgia Ford has delivered outstanding results—whether it’s routine maintenance or more specialized care. Knowing that you’re satisfied with both the quality of work and the pricing means a great deal to us. Thank you again for your support!

...
6
...