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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,287 Reviews
Call Service Center (678) 515-9339

2,287 Reviews of Mall of Georgia Ford - Service Center

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August 20, 2025

You will not assist disabled and veteran people. You want full price to no matter what they situation may be More

by nanapapa48
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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August 20, 2025

Really great good job and service to customer service customer service Representative really topp noch More

by dennis Middleton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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August 18, 2025

It took 3 trips, 6 weeks total to get my truck fixed. Very frustrating I will not be taking my truck back to be serviced by you guys again if I can help it. More

by Johanitarose
Recommend Dealer
No
Employees Worked With
Melvin.
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August 18, 2025

They gave me excellent service from start to finish. Angel is a good and professional salesperson. I'll gladly return someday. I highly recommend him. Thank you More

by NO26 monserrat blanco salas.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 17, 2025

It was awesome Very good professional experience would highly recommend this dealership to anyone Very good professional experience would highly recommend this dealership to anyone i definitely will be ba More

by ZIGNSAM
Recommend Dealer
Yes
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August 17, 2025

It was awesome Very good professional experience would highly recommend this dealership to anyone Very good professional experience would highly recommend this dealership to anyone i definitely will be ba More

by ZIGNSAM
Recommend Dealer
Yes
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August 16, 2025

the team always accommodates my requests and works with timing and needs. excellent customer service More

by tski88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mateo service
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August 15, 2025

The service is thorough and I was kept informed through the entire processed. I was never pressured for additional service. Mall of GA Ford is the only place I trust for my mustang More

by caroldbrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All employees involved
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August 14, 2025

Inconsistent service. Unable to reach to schedule service. Leadership is lacking. Lack of communication with customers. More

by ryland3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James King
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 02, 2025 -

Mall of Georgia Ford responded

We regret to learn about the challenges you experienced with reaching us and the communication issues you encountered. We understand your frustration with the inconsistency in our service delivery. Your feedback about our scheduling process concerns is valuable to us, and we take these matters seriously. We are committed to improving our communication with customers and ensuring a more reliable service experience. Please reach out to Scott Tackabury at Stackabury@vtaig.com so we can discuss your concerns directly and work toward a better resolution.

August 14, 2025

Purchased from and have used for all scheduled services! 136k miles and continues to run great! More

by MANNNINOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sergio and Donnie
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Sep 02, 2025 -

Mall of Georgia Ford responded

We are overjoyed to hear about your continued trust in Mall of Georgia Ford for both your vehicle purchase and ongoing maintenance needs. It's wonderful to know that your vehicle is performing exceptionally well even after reaching 136,000 miles. Your loyalty in choosing us for all your scheduled services truly means the world to us. We're proud to be part of keeping your vehicle running smoothly, and we look forward to continuing to serve you for many more miles ahead.

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