Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,202 Reviews
Call Service Center (678) 515-9339

2,202 Reviews of Mall of Georgia Ford - Service Center

Sort by
May 30, 2025

Very honest dealership, went in for break job , 3 different times and dealership keep saying breaks are fine ,No need to spending unnecessary money on a break job you don’t need !!! More

by Dsciavicco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Service Advisor
Report | Print
Jun 26, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your experience! We're glad to hear that our team provided you with honest guidance and helped you avoid unnecessary expenses. It's always our goal to offer transparent service and keep your best interests in mind. We appreciate your trust and look forward to assisting you in the future!

May 29, 2025

Great to work with and really like the valet service Great price on 'the works' service. Will always get ours service there More

by GTG22
Recommend Dealer
Yes
Employees Worked With
I'd k
Report | Print
May 30, 2025 -

Mall of Georgia Ford responded

Thank you for your wonderful feedback! We're glad to hear you enjoyed working with us and that the valet service made things more convenient for you. It’s great to know you found our pricing competitive as well. We appreciate your loyalty and look forward to taking care of your service needs for years to come!

May 29, 2025

You had my truck for two days and didn't even look at it. My time is more important than that. More

by vann_d
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know the service person name
Report | Print
Jun 05, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your experience with us. Timely and transparent service is something we strive for, and we’d like the chance to better understand what happened in your case. Please reach out to Scott Tackabury at Stackabury@vtaig.com. He’s available to discuss your concerns directly and work toward a more satisfactory resolution.

May 28, 2025

The dealership itself is exceptional but the service department needs a bit of improvement. They tend to overlook service requests made by the customer. More

by latesha_c123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
4.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 02, 2025 -

Mall of Georgia Ford responded

Thank you for taking the time to share your feedback. We're glad to hear you had a positive experience with the dealership overall. Please reach out to Scott Tackabury at Stackabury@vtaig.com so we can better understand the situation and ensure your concerns are properly reviewed.

May 27, 2025

Asked for a 60k checkup, fluids changed and recalls handled. On my trip the axel bolt recall broke in South Florida and my truck was in the shop a week waiting for parts. When I got back, MOGF had me b More

by PHIL.WARREN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Heineken and Joshua Zierten
Report | Print
Jun 02, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your experience. Please reach out to Scott Tackabury at Stackabury@vtaig.com so we can review your concerns in more detail and work toward a resolution that reflects the level of service we strive to provide.

May 26, 2025

Efficient and convenient They came and picked up my vehicle and dropped it off the same day after servicing More

by Illkat.mo
Recommend Dealer
Yes
Report | Print
May 27, 2025 -

Mall of Georgia Ford responded

Thank you for taking the time to share your experience! We’re glad to hear that our pickup and drop-off service made your visit efficient and convenient. It’s great to know everything was completed smoothly and in the same day. We appreciate your trust in us and look forward to serving you again!

May 26, 2025

The pickup and delivery was perfect on time. Services were great. Car cleaned from outside. More

by ptg_mukesh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin
Report | Print
May 27, 2025 -

Mall of Georgia Ford responded

Thank you for your feedback! We're happy to hear that the pickup and delivery went smoothly and right on time. It's great to know the service met your expectations and that your vehicle was returned clean and ready to go. We appreciate your support and look forward to assisting you again in the future!

May 24, 2025

I always take my truck here for a service, and they even installed my rotors and brakes that I purchased somewhere else. Couldn't ask for more from a service center and I'm sad that I won't be able to take More

by athsteve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mateo
Report | Print
May 27, 2025 -

Mall of Georgia Ford responded

Thank you for your loyalty and for trusting us with your truck’s service needs over the years. We’re honored to have been your go-to service center and appreciate your kind words. Wishing you all the best in San Francisco, and we look forward to the chance to serve you again if you’re ever back this way.

May 23, 2025

Very professional and quick service. This dealership is a little farther away than others dealerships, but I rather walk the extra mile to enjoy their service because they are making my More

by ElioAponteVzla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cason in Service Department, Craig in Sales and the guy from Romania in Finance whose name I unfortunately don't remember.
Report | Print
May 27, 2025 -

Mall of Georgia Ford responded

Thank you so much for your kind words! We're honored that you choose to go the extra mile for our service — it truly means a lot to us. We’re committed to making your experience as smooth and hassle-free as possible, and we're glad to know we've delivered on that. We look forward to seeing you again!

May 23, 2025

We always receive top notch service whenever we take our Ford Fusion in for its annual service. More

by tasteofgeorgia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arianna, who was our service advisor.
Report | Print
May 27, 2025 -

Mall of Georgia Ford responded

Thank you for the kind words! We're thrilled to hear that you consistently receive top-notch service for your Ford Fusion. Our team truly appreciates your continued trust and loyalty — we look forward to seeing you again at your next service visit!

1
2
3
4
...
221