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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,083 Reviews
Call Service Center (678) 515-9339

2,083 Reviews of Mall of Georgia Ford - Service Center

Sort by
February 22, 2025

Excellent customer service and great communication! I will always go back for service on my Ford vehicles. More

by scotttackabury
Recommend Dealer
Yes
Employees Worked With
Cason
Report | Print
February 20, 2025

I waited to long for a oil Change with appointment. Tires did not get rotated like they were asked to do with the service order. Sevice card and service paper mat left in car. More

by DSCIBA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melvin
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February 20, 2025

Always a great experience at Mall of Georgia Ford service department. Awesome staff and lounge area More

by msims831
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None noted
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Feb 21, 2025 -

Mall of Georgia Ford responded

Thank you for your kind words! We're glad to hear that you always have a great experience at Mall of Georgia Ford’s service department. We appreciate your support and look forward to your next visit!

February 19, 2025

Always fast and courteous. They keep their appointments and scheduling that fits me best. I like the location which is convenient for me. More

by Toms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Feb 21, 2025 -

Mall of Georgia Ford responded

Thank you for your feedback! We're happy to hear that your experience has been fast, courteous, and convenient. We appreciate your loyalty and look forward to continuing to serve you in the future!

February 19, 2025

I’m assuming the service center plays some part of the inspection process before used vehicles are sold. Bought a used truck as a company vehicle. The truck needed a recall performed while for sale. Recal More

by David@MACONTENTRENTALS.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Used car salesman and managers
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February 17, 2025

To many emails. You fixed my truck, I will call you when it breaks again. Stop emailing me. More

by DAVID.JENKINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Report | Print
Feb 20, 2025 -

Mall of Georgia Ford responded

We apologize for the frequency of emails you’ve received. Our intention is always to keep our customers informed, but we understand that it can become overwhelming. We respect your preference and will ensure that we adjust our communication accordingly moving forward. If you ever need assistance or have any concerns in the future, please don’t hesitate to reach out to Scott Tackabury at Stackabury@vtaig.com.

February 16, 2025

Fast and friendly service. The prices for the oil change were in line with what I would normally pay for a diesel oil change. More

by Notta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mateo
Report | Print
Feb 17, 2025 -

Mall of Georgia Ford responded

Thank you for your feedback! We're glad to hear that you had a positive experience with our fast and friendly service. Providing fair and competitive pricing is important to us, and we appreciate you taking the time to share your thoughts. We look forward to serving you again in the future!

February 16, 2025

After purchasing the vehicle and having problems with a two year old truck they did not want to stand behind it and just wanting to keep charging for a problem that had begun before the miles had run out b More

by Direrat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James King
3.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Wessels
3.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 20, 2025 -

Mall of Georgia Ford responded

We are sorry to hear about your experience with both the service you received, and the communication challenges you encountered. We understand how frustrating it can be when an issue is not properly diagnosed or resolved, and we apologize for not meeting your expectations. We take your feedback seriously, and it’s important to us that we improve moving forward. If you would like to discuss this matter further and explore potential solutions, please reach out to Scott Tackabury at Stackabury@vtaig.com.

February 15, 2025

Mateo Henao made everything easier than what it needed to be. Thanks to him everything was perfect. More

by lopezoregon9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mateo Henao
Report | Print
Feb 17, 2025 -

Mall of Georgia Ford responded

Thank you for your kind words! We're thrilled to hear that Mateo made the process easier for you and that everything was perfect. We truly appreciate your feedback and are so glad we could assist you. We look forward to serving you again!

February 11, 2025

Un excelente servicio, me atendieron muy bien y siempre preocupándome por mis necesidades un excelente lugar para ir More

by GABYHIDALGO2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Carter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2025 -

Mall of Georgia Ford responded

Thank you so much for your kind words! We're thrilled to hear that you received excellent service and that our team treated you well and cared about your needs. We strive to provide exceptional service and create a welcoming environment for all our customers. It's rewarding to know that we succeeded in your case. We appreciate your business and look forward to assisting you again in the future. - ¡Muchísimas gracias por sus amables palabras! Nos emociona saber que recibió un servicio excelente y que nuestro equipo lo trató muy bien y se preocupó por sus necesidades. Nos esforzamos por brindar un servicio excepcional y crear un ambiente acogedor para todos nuestros clientes. Es gratificante saber que tuvimos éxito en su caso. Agradecemos su preferencia y esperamos poder ayudarlo nuevamente en el futuro.

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