Mall of Georgia Ford

Quick and Easy My car buying experience was great. I choose the perfect car for a great price. Jeff made my car buying experience quick and easy. It took under 2 My car buying experience was great. I choose the perfect car for a great price. Jeff made my car buying experience quick and easy. It took under 2 hours and was painless! More

"Miscommunication" Salesman (Sam Hendrix) was either misinformed or deceitful. He told me I would receive $6,000 in rebates if I used Ford Credit but I would get AT LEAS Salesman (Sam Hendrix) was either misinformed or deceitful. He told me I would receive $6,000 in rebates if I used Ford Credit but I would get AT LEAST $5,000 if I went with the 0% option. After qualifying for 0% and getting to the last page of the sales agreement, it turns out only $4,500 in rebates were given. Sam Hendrix was dishonest about the rebate system, made promises that the finance manager did not know about and when it came down to it, they got me for an extra $500. I should have walked, but after investing 4 hours of my life, I really did not want to go through it all again somewhere else. Salesman chalked it up to "miscommunication" when he was confronted in front of the Finance Manager. Sales Manager offered me 3 free oil changes, but could not give me anything in writing, I would just need to text him. I texted him "thank you for the free oil changes" at which point he told me they were conditional on me saying I was "extremely satisfied" on Ford's survey of my salesman because he "would lose his monthly commission". Have you thought about shopping at Mall of Georgia Ford lately? Think again. They got me, they won, I hope the $500 was worth it because they will not have a repeat customer. Be forewarned, use them at your own risk. I could give a much more detailed description, but you and I both know you don't want to read it, just be careful, get it in writing before you go back to finance guy. Lesson learned, a $500 lesson. More

Shopping for a Ford 150, and had a few minutes on Sunday 2/9 to look at a King Ranch at the Mall of GA Ford had on their WEB Site. The Salesman was very helpful but we explained that we had little time due 2/9 to look at a King Ranch at the Mall of GA Ford had on their WEB Site. The Salesman was very helpful but we explained that we had little time due to an obligation with our son. After a brief test drive the salesman had Gene Diehm come talk to us. We explained that we had little time but were ready to get specific details on the truck they had for sale. He basically informed us that if we could not purchase the truck right then, then we should go elsewhere. We explained that 1) We needed an exact payoff amount from my wife's credit union on the trade in and 2) I would need to transfer money for the purchase and could not do these until Monday. He stated that the truck would sell that day and we were not ready to make a purchase. If he was more willing to discuss options, we would have made a deposit or put down good faith money but needed detailed info to discuss with our credit union. My wife has stated " If they were giving the truck away, she would not deal with him". We both have purchased many vehicles over the years, and I have never experienced being dismissed like this. Gene is some kind of Training Manager, WOW, GOD help Mall of GA Ford if this is how they train their staff! More

This goes back to the very first time we received service from Mall of Georgia Ford. Every 5000 miles without fail we drove from the west side of Cumming to MOGF for service. This is where we bought the car from Mall of Georgia Ford. Every 5000 miles without fail we drove from the west side of Cumming to MOGF for service. This is where we bought the car so it made sense to us to handle it this way. At 32000 (back in October) I was forced to put new tires on my car because of a huge amount of wear on my front passenger tire. The driver side had some wear but the 2 back tires looked to have the same amount of tread dept as a new tire. Now understand this, we as a part of service always paid for Ford's "The Works" package which included the oil change and tires being rotated as well as a variety of other checks and balances. I had just had the car in at 30000 miles in September for my regular stuff and the tires were supposed to be rotated then. After each visit we receive a vehicle health report that evaluates the tires and the report from just 2000 miles earlier was marked green (meaning there was little to no wear and the tires were perfectly fine). While parked in our driveway my husband noticed that the CENTER of my tire on the front passenger side had the steel belt showing through. He checked all the pothers and the two back had little wear and the driver side tire did have some wear but no steel showing. He called the dealership the very next weekday and we were told to get it to a dealership close to home so we could have it looked at. I took it to Billy Howell Ford in Cumming which is closest to my home. They would not even touch it . We were told it was unsafe to drive and we needed to have it towed to MOGF since they had all the records on the tires. So that is what we did. The next day we received a call from Tony to tell us that the front end is out of alignment and this is what happens when you buy a car with Perelli tires on it. Tony even went on to tell my husband that Perelli tires are not worth the rubber they are made of' yet this is the tire Ford puts on the cars. Basically, It was our problem (even calling customer service at Ford corporate they held the same stance)and they would do nothing but offered us to buy a new set of tires on a Ford Credit card with some special financing offer. We told them in no uncertain terms that this was crazy and we would take it somewhere else for a second opinion. Here is what we found from the certified tire dealership and manager: - Front end not out of alignment - Tires had never been rotated at the dealership- this is why the back ones were PERFECT - The reason the front passenger tire was so worn was because it is where the front wheel drive train is located -That we should have had closer to 45k miles out of those tires if they had been rotated like we had paid for - Tires on cars out of alignment do not wear down the center, they wear on the edges. Mine was completely worn and steel showing down the middle. If I had not turned into my driveway and been sitting at that angel that day we would never have realized the issue until it was possibly too late. I drive my children around in the car and I would hate to think if we had had a blow-out what could have happened. Buyers and Ford owners beware.... More