Mall of Georgia Chrysler Dodge Jeep

I will not be returning to this location for any business nor service. January 17th 2020 my mother and I came to purchase two new Jeep Renegades. Our saleswomen is the best of the best. Jason Frye, Sr. the s nor service. January 17th 2020 my mother and I came to purchase two new Jeep Renegades. Our saleswomen is the best of the best. Jason Frye, Sr. the sales manager and Brian Wolfswinkel, the General Manager on the other hand are the absolute worst. We spoke with Jason thursday evening, two steps away from closing the deal and driving off in our new vehicles until negotiating prices caused a conflict. Now, we both buy new cars every two years so we know how the process works. We never buy cars at sticker price. If you buy cars at sticker price you've paid too much. Thats when negotiating comes into play, which Jason did not agree on. In which we weren't asking for much. We have tried buying cars at this location multiple times and have had similar issues when it comes to negotiating prices where they have let us walk before. This is where we get our cars serviced we figured lets try again. We expressed to Jason our past experience when it comes to trying to buy cars from this dealership. "Is it that this dealership doesn't negotiate or is it because we are women"? we stated. That apparently hit a nerve with Jason. He threw the papers down screaming "THIS DEAL IS DONE, ITS OVER". This man is over six feet tall in my mothers face screaming and yelling at her while putting his hands and fingers in her face. At this point there are other customers and salesmen there witnessing his actions. Not one person approached the situation other that our saleswomen to see what Jason was so irate about. By the look on the faces of the workers this was a common thing that happens with Jason. Nothing was ever directed towards him just off our previous experience at the location. Doesn't matter if he were man or female, he is conducting business why in the world would someone be so aggressive to someone. What makes it worse is that he is a man speaking to women in that matter as if it is okay. We ended up walking out that evening because of how we were treated. The next day, we came by still willing to work out a deal and speak with the General Manager Brian. We brought up the actions that accrued the evening before about his employee Jason so he would be aware of his behavior. All we wanted was an apology. Brain didn't think an apology was necessary. So we asked to speak to someone higher as he proceeded to say "I am at the top of the food chain". We asked for his business card, he threw it to us rather than handing it to us in a respectful manner. We brought that to his attention of him being disrespectful and rude just like Jason was the evening before. He then told us we had to leave and was calling the police on us to have us removed. We have done nothing wrong and was only seeking an apology but rather we were disrespected twice in two days by two different men that were of management. I will now be taking mine along with my friends and families business elsewhere. Since this is how they treat More

I had my oil changed here a few months ago and I smelled burning before I left the lot and was told it was probably oil dripped on something. Well over the next few weeks it never went away!!! So i called a burning before I left the lot and was told it was probably oil dripped on something. Well over the next few weeks it never went away!!! So i called and made an appointment to have it checked out. While waiting I got several text from Sean the Service attendant about a $140 diagnostic fee and I replied twice or three times I have a Max care warranty from Chrysler! ( saying to myself not the boot leg warranty yall sell that don't cover) so he kept saying I have to tell you because you left. First off I gave my car to the service manager and I was sitting 20 feet away on the bench. So I walked in an asked who was Sean he said me!! I'm like why do you keep texting me about a fee? I pay a deductible if you'd like I'll call Chrysler for you! He stood up like he was going to scare me because he's taller and I let him know he don't want these problems! So we exchanged words and I reminded him I'm the customer he didn't care and later on I saw the owner and spoke and he let me know he saw everything on tape and I told him I could careless!! I wasn't going to mention that to him because I know how they handle business!! After waiting 3 hours I was told I had a plastic bag on my exhaust and it's $65 to remove! Ok just get me my car! Then they said I had a pin hole in my upper radiator hose AGAIN FOR LIKE THE THIRD OR FORTH TIME HERE. Nad I needed $1,790 worth of front end work. I said that's impossible!! And if I do it's covered!! Sean said it wasn't I said get the bag off and replace my hose. Well they didn't have a hose!! So when I asked for my car Derek the finance guy showed me a $160 service bill which he paid because he knew I wasn't and I took my car to another dealership which DOUBLE CHECKED BEHIND THEM AND LAUGHED BECAUSE NOTHING WAS WRONG WITH MY CAR!! they could've looked at the last service and tell the car was barely driven because of the smell and knew I wasn't going for that!! Any way Chrysler said if I needed the front end work it is covered. STAY CLEAR OF THIS PLACE! More

Terry Miller is awesome she exudes customer service, she listens to what YOU want and you do not feel pressure to buy but are informed and given what you want!! listens to what YOU want and you do not feel pressure to buy but are informed and given what you want!! More

I had a wonderful experience at the mall of Georgia Dodge ram jeep Chrysler. Miss Terry was phenomenal and on point with exactly what I was looking for and Nico just helped her seal the deal. I would do it a ram jeep Chrysler. Miss Terry was phenomenal and on point with exactly what I was looking for and Nico just helped her seal the deal. I would do it all over again with Miss Terry. Thank you for everything! More

The Mall of Georgia service department sucks they can't fix things right the first time then complain about giving a rental would never buy a Chrysler fix things right the first time then complain about giving a rental would never buy a Chrysler More

Brought my rubicon in for a couple issues and maintenance, and was truly impressed with how good of a job they did. My service rep Josh C was awesome, kept me informed the whole time and was very maintenance, and was truly impressed with how good of a job they did. My service rep Josh C was awesome, kept me informed the whole time and was very knowledgeable. Great job! More

This dealership is CROOKED. They tried to charge my husband $1,000+ for an "inspection fee" and stated that the fee was required by the state of Georgia to apply for the tag. Um, NO that is a lie. I us husband $1,000+ for an "inspection fee" and stated that the fee was required by the state of Georgia to apply for the tag. Um, NO that is a lie. I used to be a loan processor for many years and know that the state only requires an $18.00 title application and the TAVT (Title Ad Valorem) fee. After I called them out on it they said that they can "waive" the fee. When my husband asked if he can take a picture of the buyer's order, the sales guy said "No" which is their way of trying to hide the fact that they tried to scam him. MAKE SURE YOU CAREFULLY REVIEW THE FEES ON YOUR BUYER'S ORDER, AN "INSPECTION FEE" IS NOT REQUIRED FOR YOU TO REGISTER YOUR VEHICLE IN THE STATE OF GEORGIA. DO NOT let these money hungry xxxx bags take advantage of you. ALSO, don't believe the dealership when they tell you can't refinance your loan before 3 months, that's another LIE. You can refinance your loan at any time. More

What a ride!! We had no intention of buying a car when we pulled into the dealership to look at a Jeep Wrangler. Ms. Terrie Miller stepped out to greet us- not pushy- just friendly and helpful!! We test drov pulled into the dealership to look at a Jeep Wrangler. Ms. Terrie Miller stepped out to greet us- not pushy- just friendly and helpful!! We test drove the Jeep and then went in to talk about options. We actually left the dealership for lunch and came up with our parameters- they met every single one!! We couldn’t say no. Terrie took great care of us and advocated for us. The finance manager, Joe, was also kind, helpful, and straight forward. Fabulous folks! We will send friends and family here to buy their next car! More

If you are looking for an honest sales person to make the car buying process easy call Ryan Bills he is excellent!! He will meet your needs and then some!! car buying process easy call Ryan Bills he is excellent!! He will meet your needs and then some!! More

This place has HORRIBLE customer service. They sell cars that issues. The car we bought in March has gone back to their service center 6 times now, but the issue is still not resolved. Brain, head manager, that issues. The car we bought in March has gone back to their service center 6 times now, but the issue is still not resolved. Brain, head manager, is a piece of xxxx. If you read through the reviews, there is many negative comments about how he treats customers. DO NOT WASTE YOUR TIME HERE!! More