Mall of Georgia Chrysler Dodge Jeep

Great, fast service all around. John Wood is the perfect person of contact ! Was highly impressed with his knowledge and efforts to get me the best deal possible, and helped every s John Wood is the perfect person of contact ! Was highly impressed with his knowledge and efforts to get me the best deal possible, and helped every step of the way thru whole process 10 out of 10 would HIGHLY recommend doing business with him. More

John Wood was an amazing help for my wife and I when we were searching for a car. He literally spent hours working ti get us the best possible deal we could given our circumstances. He never gave up on us. were searching for a car. He literally spent hours working ti get us the best possible deal we could given our circumstances. He never gave up on us. His kindness, compassion and overall friendliness has gained him two 100% customers for life!! Thank you John! More

I had the pleasure of working with John Woods. I had been looking for a car for quite a few months, and I was quite honestly getting sick of even talking to car salesman. John was completely the o I had been looking for a car for quite a few months, and I was quite honestly getting sick of even talking to car salesman. John was completely the opposite of every other salesman I have dealt with in the previous months! he actually listened when I told him I had specific parameters, and he was instantly able to pair me with my perfect match. I have had the car now for over a month, and I could not be more satisfied and pleased with my experience. This is absolutely the only dealership I will ever go to! Thank you so much for everything, John! More

John Wood was very helpful! ! Great, fast service all around. So glad I chose this dealer ! Great, fast service all around. So glad I chose this dealer More

Went here for warranty service on my Jeep. Made an appointment several days prior, got 3 emails and a text reminding me of my appointment and time. Arrived on time and the Jeep taken back. Made an appointment several days prior, got 3 emails and a text reminding me of my appointment and time. Arrived on time and the Jeep taken back. At no time did my "advisor" give me any indication of when it might be done be I did mention that I planned on picking it up after work. His reply was "It depends on what we find". I heard nothing all morning so called about 5 hours later to get an update. My "advisor" said that it had not even been looked at yet and probably would not get looked at that day. I asked what was the point of having an appointment and was told that was an appointment for the advisor. This is a completely useless service department, the appointment is for my car to get serviced, xxx do you need an appointment for the advisor for? I need a mechanic to look at the problem. JEEZ, DO NOT RECOMMEND! More

Be careful of surprises. There were many hidden negatives with my purchase. I was only told after my purchase that the vehicle had 1 key. I needed to pay $350 to get a se There were many hidden negatives with my purchase. I was only told after my purchase that the vehicle had 1 key. I needed to pay $350 to get a second key. Also, the donut (spare tire) was missing. After I purchase the car, when I went to get a spare tire I found out the whole cable assembly and tire release crank was missing. The tire jack was also missing. So, I could not even buy a donut (spare tire) without a significant installation and the purchase of many parts. Ask many questions. Don't assume anything is included or is present. Double check tires, spare tires, look under the vehicle, check everything. Good luck on your car purchase. But remember, at the end of the day the dealership is there to make the sale at the highest profit. (BUYER BEWARE) More

I just moved from IL where I got used to working with a GREAT dealership that not only did a ton for the community, they had a dedicated assistant service manager for the local Jeep clubs. I went into Mall GREAT dealership that not only did a ton for the community, they had a dedicated assistant service manager for the local Jeep clubs. I went into Mall of GA CDJR to get an oil change and tire rotation. I told my service writer that I had a MOPAR service contract on file and should have 2 of each left. He told me that he didn't know what I was talking about, they didn't sell those and there wasn't anything in my file. I told him that I purchased it from my last dealership and was told they transferred. He said no, things like that do not, and they do not sell them. At that point I just gave up and said go ahead. He wrote it up and asked me to sign. The papers didn't have any prices and when I asked what it would cost he sounded exasperated and said "well, it depends on the oil, but probably $79 for the oil change and $40 for the rotation". I said fine (while thinking my MOPAR packs of 3 are only $175 total). I left them do their work but it kept bugging me. I jumped on Messenger and reached out to the dedicated service manager from the old dealership to ask if I could give my remaining ones to a buddy still in state. He replied right away and asked if I sold the Jeep, I told him no and what was going on. He replied that this was a MOPAR service contract and good at ANY CDJR dealership. Then looked up my account and sent me a picture. I went back out into the shop and talked to the service writer again. I explained it was a MOPAR service contract and that it did transfer. He said it didn't. I showed him my screen with the contract number. We went around a couple times and he finally said let me go check on something. He left and when he came back said, yup, your good to go, it was listed in a different place then we normally look. So I sat back down to wait. After a total of 2 hours for my oil change and rotation he came back out, he did say he was sorry he didn't see it at first. I asked if they sold them and he said "They sell those up front for new cars, not for old ones back here". I don't know about CDorR but I know Jeeps come with Jeep Wave and 2 years of free oil and rotations automatically, so I know that was a lie. Then, when he takes me to check out, he has the audacity to tell me to be on the lookout for a review from Chrysler and he would really appreciate me giving him a good one. I just cringed inwardly and thought, I would do him the curtesy of trashing it and give them a second chance by not doing anything with it. Since then i have been getting their marketing emails and texts, and today I get a text from him reminding me to be on the lookout for that survey. It made me decide to 1. go on review sites and post positive reviews of my old dealership. 2. Email the GM of this dealership with my concerns so they know about the situation and hopefully correct it for any other future customers. I went on their website to look for an email address. There was nothing so I tried the chat function and asked for and email address of the GM. They told me that was not available. At this point, I figured the only way I could ensure anyone that could help fix that problem for future customers (I don't want a thing since I will not be going back) will see the issue, is to put it on here. More

I purchased 2 vehicles in June my husband got the Dodge ram I got the Dodge Journey immediately from leaving a week later the car was very shaky they sold me a car with bad tires two weeks later my ABS lig ram I got the Dodge Journey immediately from leaving a week later the car was very shaky they sold me a car with bad tires two weeks later my ABS light came on meaning brake system four months later the Dodge ram is saying that it needed wheel bearings I only purchased a vehicle here because I had a friend Terrie that I purchased a Lexus from of Peachtree 12 years Pryor The way the cars are running I will never purchase from the shop again I’ve been calling to let them know that because of hurricane IAN I had to leave town and I’ve been gone for two months now that I’m back I need my vehicle to be working I am paying a car note for a dodge ram that sitting in my driveway that cannot be moved. This will be the worst service I’ve ever had and I have purchased a lot of vehicles in the state of Georgia and South Carolina but this was the worst experience to have lights come on on a vehicle that you just purchased and the sales ladies to say that the dealership was racist and charge me extra taxes after I’m seeing all my lights come on on my dashboard I need a lawyer and I think I’m going to call the news More

MOG did an oil change on 2018 Jeep Wrangler (48k miles), identified an oil leak. 7 weeks later, they had: removed the turbo, manifold, cylinder heads and more (then put the items in the back of the jeep int identified an oil leak. 7 weeks later, they had: removed the turbo, manifold, cylinder heads and more (then put the items in the back of the jeep interior to store while waiting for more parts) and were still 2 weeks out from completing the service. Great place if you like to have your car taken apart, be in the dark about what is going, and when you confront them, the blame from person to person moves faster than Texas armadillo walking over hot sand. Extremely poor customer service. Who stores engine parts inside the car, while parked outside in the sun ? More

I had MOG Chrysler flush my radiator as a "preventative" maintenance measure. Two days after the repair I have coolant all over my garage floor thanks to a broken radiator. I drive it back to MOG Chrysle maintenance measure. Two days after the repair I have coolant all over my garage floor thanks to a broken radiator. I drive it back to MOG Chrysler the next morning at 8 am. By 3:00 I still haven't heard anything so I call and they tell me they haven't looked at it yet. When it finally was looked at, I was told there is a crack in the radiator. I said this obviously happened when the radiator flush was performed so I assume it would fixed this at no charge. The service manager said he would speak to the owner. He did and called me back and said the owner does not agree this is something they should have to pay for so I had my truck towed to Troncalli Chrysler for the radiator repair. The tow cost me $135.00 and the radiator replacement cost another $1,235.48. More