Mall of Georgia Chrysler Dodge Jeep

The employees were unfriendly and seemed bothered I was there for my appointment. They conned me out of a $200 “diagnosis” fee only after I called their claims department and they told me they’d cover a ma there for my appointment. They conned me out of a $200 “diagnosis” fee only after I called their claims department and they told me they’d cover a malfunctioning item. Then when the diagnosis was done they said it was broken not malfunctioning and that wasn’t covered. Like why can’t they say that before I gave then my money for practically nothing to gain. More

From a service perspective, their service department is absolutely horrific. My first issue with them concerned the check engine light on my 2018 Jeep Grand Cherokee illuminating due to an apparent issue w absolutely horrific. My first issue with them concerned the check engine light on my 2018 Jeep Grand Cherokee illuminating due to an apparent issue with an oil pan leak. I took it to them to get it fixed. Two weeks later when the issue persisted, they tried to charge me to fix it again! Based on their miscommunication and dishonest tactics, I would have stopped bringing my Jeep to them. But the convenience of them being less than 10 minutes away from my home was too tempting. But I was finally fed up with them when I brought my Jeep back in to have the check engine light inspected again. When I left the previous time, the light was still on. But I was too busy to stay and have them re-check it at the moment. This time when I asked them to deal with the engine light, they said they would need to charge me $189 for a diagnostic fee, even though I paid them a few weeks earlier to deal with it. They claimed they did not have a diagnostic order on any previous tickets. So reluctantly, I relented. Two hours later, they call to tell me that there is a cam shaft code coming up, and they need to spend another 3 hours to figure out what the issue is, which will cost me another $189 per hour. A total of $756 just to tell me why the check engine light is still on, after having my car serviced there a few weeks prior. I refused to be hassled any more by Tom F, my "service advisor". I picked up my Jeep, paid the original $189 diagnostic fee, and refused to pay the additional "miscellaneous and disposal fees". I then took my Jeep to another automotive technician a few miles away, who only charged me $200 to figure out what was wrong with the car, and to rectify the issue. He also replaced a dead light-bulb and rear windshield wiper blade, free of charge. Moreover, according to the new technician, the issue with the camshaft was due to someone damaging the harness during previous maintenance. Since the Mall of Georgia Jeep service department was the only one to work on that vehicle in 3 years, I'm assuming it was them. When I called to sort that out with Mall of Georgia Jeep, I was blatantly disrespected and hung up on. If you value your respect and your money, stay away from Mall of Georgia Chrysler Dodge Jeep service department! More

They really got me taken care of by getting me financed on a solid vehicle. on a solid vehicle. More

Great, fast service all around. John Wood is the perfect person of contact ! Was highly impressed with his knowledge and efforts to get me the best deal possible, and helped every s John Wood is the perfect person of contact ! Was highly impressed with his knowledge and efforts to get me the best deal possible, and helped every step of the way thru whole process 10 out of 10 would HIGHLY recommend doing business with him. More

John Wood was an amazing help for my wife and I when we were searching for a car. He literally spent hours working ti get us the best possible deal we could given our circumstances. He never gave up on us. were searching for a car. He literally spent hours working ti get us the best possible deal we could given our circumstances. He never gave up on us. His kindness, compassion and overall friendliness has gained him two 100% customers for life!! Thank you John! More

I had the pleasure of working with John Woods. I had been looking for a car for quite a few months, and I was quite honestly getting sick of even talking to car salesman. John was completely the o I had been looking for a car for quite a few months, and I was quite honestly getting sick of even talking to car salesman. John was completely the opposite of every other salesman I have dealt with in the previous months! he actually listened when I told him I had specific parameters, and he was instantly able to pair me with my perfect match. I have had the car now for over a month, and I could not be more satisfied and pleased with my experience. This is absolutely the only dealership I will ever go to! Thank you so much for everything, John! More

John Wood was very helpful! ! Great, fast service all around. So glad I chose this dealer ! Great, fast service all around. So glad I chose this dealer More

Went here for warranty service on my Jeep. Made an appointment several days prior, got 3 emails and a text reminding me of my appointment and time. Arrived on time and the Jeep taken back. Made an appointment several days prior, got 3 emails and a text reminding me of my appointment and time. Arrived on time and the Jeep taken back. At no time did my "advisor" give me any indication of when it might be done be I did mention that I planned on picking it up after work. His reply was "It depends on what we find". I heard nothing all morning so called about 5 hours later to get an update. My "advisor" said that it had not even been looked at yet and probably would not get looked at that day. I asked what was the point of having an appointment and was told that was an appointment for the advisor. This is a completely useless service department, the appointment is for my car to get serviced, xxx do you need an appointment for the advisor for? I need a mechanic to look at the problem. JEEZ, DO NOT RECOMMEND! More

Be careful of surprises. There were many hidden negatives with my purchase. I was only told after my purchase that the vehicle had 1 key. I needed to pay $350 to get a se There were many hidden negatives with my purchase. I was only told after my purchase that the vehicle had 1 key. I needed to pay $350 to get a second key. Also, the donut (spare tire) was missing. After I purchase the car, when I went to get a spare tire I found out the whole cable assembly and tire release crank was missing. The tire jack was also missing. So, I could not even buy a donut (spare tire) without a significant installation and the purchase of many parts. Ask many questions. Don't assume anything is included or is present. Double check tires, spare tires, look under the vehicle, check everything. Good luck on your car purchase. But remember, at the end of the day the dealership is there to make the sale at the highest profit. (BUYER BEWARE) More

I just moved from IL where I got used to working with a GREAT dealership that not only did a ton for the community, they had a dedicated assistant service manager for the local Jeep clubs. I went into Mall GREAT dealership that not only did a ton for the community, they had a dedicated assistant service manager for the local Jeep clubs. I went into Mall of GA CDJR to get an oil change and tire rotation. I told my service writer that I had a MOPAR service contract on file and should have 2 of each left. He told me that he didn't know what I was talking about, they didn't sell those and there wasn't anything in my file. I told him that I purchased it from my last dealership and was told they transferred. He said no, things like that do not, and they do not sell them. At that point I just gave up and said go ahead. He wrote it up and asked me to sign. The papers didn't have any prices and when I asked what it would cost he sounded exasperated and said "well, it depends on the oil, but probably $79 for the oil change and $40 for the rotation". I said fine (while thinking my MOPAR packs of 3 are only $175 total). I left them do their work but it kept bugging me. I jumped on Messenger and reached out to the dedicated service manager from the old dealership to ask if I could give my remaining ones to a buddy still in state. He replied right away and asked if I sold the Jeep, I told him no and what was going on. He replied that this was a MOPAR service contract and good at ANY CDJR dealership. Then looked up my account and sent me a picture. I went back out into the shop and talked to the service writer again. I explained it was a MOPAR service contract and that it did transfer. He said it didn't. I showed him my screen with the contract number. We went around a couple times and he finally said let me go check on something. He left and when he came back said, yup, your good to go, it was listed in a different place then we normally look. So I sat back down to wait. After a total of 2 hours for my oil change and rotation he came back out, he did say he was sorry he didn't see it at first. I asked if they sold them and he said "They sell those up front for new cars, not for old ones back here". I don't know about CDorR but I know Jeeps come with Jeep Wave and 2 years of free oil and rotations automatically, so I know that was a lie. Then, when he takes me to check out, he has the audacity to tell me to be on the lookout for a review from Chrysler and he would really appreciate me giving him a good one. I just cringed inwardly and thought, I would do him the curtesy of trashing it and give them a second chance by not doing anything with it. Since then i have been getting their marketing emails and texts, and today I get a text from him reminding me to be on the lookout for that survey. It made me decide to 1. go on review sites and post positive reviews of my old dealership. 2. Email the GM of this dealership with my concerns so they know about the situation and hopefully correct it for any other future customers. I went on their website to look for an email address. There was nothing so I tried the chat function and asked for and email address of the GM. They told me that was not available. At this point, I figured the only way I could ensure anyone that could help fix that problem for future customers (I don't want a thing since I will not be going back) will see the issue, is to put it on here. More