Mall of Georgia Chrysler Dodge Jeep

BROUGHT IN 30K MILE CAR FOR OIL CHANGE 4 WHEEL ALLIGNMENT. PICKED UP WITH RATTLE IN MUFFLER, SCRATCHED RIM, REPLACED MY CHALLENGER RT VALVE STEM COVERS WITH MINI COOPERS COVERS, RAN OUT 2 FULL TAN ALLIGNMENT. PICKED UP WITH RATTLE IN MUFFLER, SCRATCHED RIM, REPLACED MY CHALLENGER RT VALVE STEM COVERS WITH MINI COOPERS COVERS, RAN OUT 2 FULL TANKS OF GAS. CAR HAD TO BE TOWED BACK IN OIL FILTER PLACED ON WRONG! HAD TO THREATEN TO CALL 911 TO REPORT STOLEN TO FIND MY CAR THAT SOMEONE DROVE HOME. More

Big Mac was the best! Super thorough and got me through everything I needed! Thank you! Super thorough and got me through everything I needed! Thank you! More

Worked with Big Mac and he took care of me. No games, no pressure, just a smooth and easy process. I’d definitely come back and work with him again. No games, no pressure, just a smooth and easy process. I’d definitely come back and work with him again. More

Horrible techs and customer service. Parts placers not technicians. Brand new car there a month and the only thing they done was scratch a rim and make the check engine light come on and Parts placers not technicians. Brand new car there a month and the only thing they done was scratch a rim and make the check engine light come on and ran out 1 1/2 tanks of gas. How do you use 381 miles of gas in a car that's supposed to be in service for a small noise? 44k miles only driven by 1 person whole life More

Great communication with sales and financing staff, easy to work with, would do business with again! to work with, would do business with again! More

I never write reviews, but the service department is the worst brought my car in for a diagnosis, and it came out with a check engine light on and service will not help me and every time I call they say the worst brought my car in for a diagnosis, and it came out with a check engine light on and service will not help me and every time I call they say the service manager doesn't work there do not work with Soosh More

By far the easiest purchase of a vehicle I was from out of state the finance guy Chad sent papers in the mail I worked with Jeff Mathew’s over the phone the whole experience was easy and quick I drove3 hou of state the finance guy Chad sent papers in the mail I worked with Jeff Mathew’s over the phone the whole experience was easy and quick I drove3 hours to get my new truck was only at the dealership maybe 40 mins and was on my way back home highly recommend this dealership More

Dealership will not return calls for any issues. For over two weeks I have tried to contact management in all departments, which include : accounting, finance even the general manager of the store. For over two weeks I have tried to contact management in all departments, which include : accounting, finance even the general manager of the store. No one wants to reach out to solve a very simple problem. Very disappointed with MALL OF GEORGIA CHRYSLER DODGE JEEP. Have even tried reaching out to the president of the company Craig Cappy. I highly recommend make your new or used vehicle purchase anywhere but there. More

Great, friendly, understanding, helpfull, help me get the car that I wanted and didn't push me on making a choice. car that I wanted and didn't push me on making a choice. More

I would like to start by saying I have never written a review before, but I felt compelled to write this one. I had the absolute worst experience with this dealership that I have EVER had! My husband and review before, but I felt compelled to write this one. I had the absolute worst experience with this dealership that I have EVER had! My husband and I came in looking to buy a Jeep. Our sales person was actually very nice and personable. We took a test ride in a Jeep that we both fell in love with. After our test drive we told him that we wanted to purchase this Jeep. My husband told him what we would like our monthly payment to be. He said he was going to work on the number and get right back to us. My husband and I decided to go for a walk at George Pierce Park while he was working on it. Before we left my husband asked him if we could leave a deposit. He said no they didn’t do that. While on our walk another sales person took the keys to let another couple do a test drive even though our sales person explained that he was working on the paperwork for us to buy the car. When we got back from our walk we were met in the parking lot by our salesman and told that the other couple bought the car and it was gone. We were absolutely shocked that this could even happen, especially because we offered to leave a deposit to secure it and they wouldn’t take it. This honestly was the worst experience I have ever had. Luckily, we went right down the street to The Mall of Georgia Mazda Dealership and had the BEST experience ever and walked away with our dream Jeep! They were so amazing and professional. We were able to leave a 1,000 dollars to secure the Jeep until we were able to transfer our money over. I think my husband asked them several times if the Jeep would be there when we were going to pick it up on Monday morning. They seemed a little confused at all the questions and finally asked why. When we told them about the experience we had a few short days ago they couldn’t believe it. In fact they apologized to us for the experience we had from the other dealership. An apology that we never got from Mall of Georgia Jeep. If you want a great, smooth and professional experience a highly recommend you steer clear of this place! Hopefully, this is my one and only review I will ever have to write. More