Mall of Georgia Chrysler Dodge Jeep

Great, friendly, understanding, helpfull, help me get the car that I wanted and didn't push me on making a choice. car that I wanted and didn't push me on making a choice. More

I would like to start by saying I have never written a review before, but I felt compelled to write this one. I had the absolute worst experience with this dealership that I have EVER had! My husband and review before, but I felt compelled to write this one. I had the absolute worst experience with this dealership that I have EVER had! My husband and I came in looking to buy a Jeep. Our sales person was actually very nice and personable. We took a test ride in a Jeep that we both fell in love with. After our test drive we told him that we wanted to purchase this Jeep. My husband told him what we would like our monthly payment to be. He said he was going to work on the number and get right back to us. My husband and I decided to go for a walk at George Pierce Park while he was working on it. Before we left my husband asked him if we could leave a deposit. He said no they didn’t do that. While on our walk another sales person took the keys to let another couple do a test drive even though our sales person explained that he was working on the paperwork for us to buy the car. When we got back from our walk we were met in the parking lot by our salesman and told that the other couple bought the car and it was gone. We were absolutely shocked that this could even happen, especially because we offered to leave a deposit to secure it and they wouldn’t take it. This honestly was the worst experience I have ever had. Luckily, we went right down the street to The Mall of Georgia Mazda Dealership and had the BEST experience ever and walked away with our dream Jeep! They were so amazing and professional. We were able to leave a 1,000 dollars to secure the Jeep until we were able to transfer our money over. I think my husband asked them several times if the Jeep would be there when we were going to pick it up on Monday morning. They seemed a little confused at all the questions and finally asked why. When we told them about the experience we had a few short days ago they couldn’t believe it. In fact they apologized to us for the experience we had from the other dealership. An apology that we never got from Mall of Georgia Jeep. If you want a great, smooth and professional experience a highly recommend you steer clear of this place! Hopefully, this is my one and only review I will ever have to write. More

Owner won't even unlock a Demon 170 advertised for sale with a $42,000 markup! I went to look at this car and the owner wouldn't even provide the key to the salesman. Ridiculous! with a $42,000 markup! I went to look at this car and the owner wouldn't even provide the key to the salesman. Ridiculous! More

I wonder if the owner knows what's going on in this place he couldn't possibly. I have called there 5 times and left 3 messages for there GM Brian not a single call back and there used car Mgr just as worthl he couldn't possibly. I have called there 5 times and left 3 messages for there GM Brian not a single call back and there used car Mgr just as worthless and rude leased a 21 jeep compass from them called the used car Mgr to see if he wanted to buy it for 19.000 it is perfect with 28 k garage kept over the phone he told me yes but when I arrived that's when the lies began and rude behavior needless to say I left went to landmark Chrysler what a difference not only did I lease another vehicle but they gave me 20.600 for my vehicle I live in buford ga one returned phone call from GM Brian this all could have been solved this is a Old School car dealer that could care less about there customers if your smart you will pass this place up More

Garbage dealership! !!!! The worst dealership I’ve ever experienced!!!! Don’t know how the doors are open at this place! !!!! The worst dealership I’ve ever experienced!!!! Don’t know how the doors are open at this place! More

This was some of the worst customer service I have ever received. My service advisor was unpleasant from the moment I arrived for my appointment. I had a few questions about the work they were going to do received. My service advisor was unpleasant from the moment I arrived for my appointment. I had a few questions about the work they were going to do in my car and he didn’t seem to care to answer them let alone hear me out on the issues. I was told they had to keep my car for 3 days which was tough bc I had to get a rental. He said he would call by the end of the day with a diagnosis and cost. I never received a call and had to call 3 times to get ahold of my service guy and then he told me he would call back and never did. At this point this is 2 days of a rental with no real update until the third day. I arrived and the car wasn’t repaired and all they did was an oil change while my car sat on their lot for 3 days untouched and I had to pay for a rental. Now it’s all said and done and my car still isn’t fixed and I’m $300 in the hole for literally a 10 minute oil change. I won’t be returning and this place left a xxxxty taste in my mouth for sure. My advice is choose a different shop. I’m not generally the one to leave reviews at all let alone one like this. Good luck!! More

Bad business practices. Poor customer services. Tried to charge me $400 for a battery that they did not even have in stock. The Service rep Tom Floystrop is rude and cond Poor customer services. Tried to charge me $400 for a battery that they did not even have in stock. The Service rep Tom Floystrop is rude and condescending. More

The employees were unfriendly and seemed bothered I was there for my appointment. They conned me out of a $200 “diagnosis” fee only after I called their claims department and they told me they’d cover a ma there for my appointment. They conned me out of a $200 “diagnosis” fee only after I called their claims department and they told me they’d cover a malfunctioning item. Then when the diagnosis was done they said it was broken not malfunctioning and that wasn’t covered. Like why can’t they say that before I gave then my money for practically nothing to gain. More

From a service perspective, their service department is absolutely horrific. My first issue with them concerned the check engine light on my 2018 Jeep Grand Cherokee illuminating due to an apparent issue w absolutely horrific. My first issue with them concerned the check engine light on my 2018 Jeep Grand Cherokee illuminating due to an apparent issue with an oil pan leak. I took it to them to get it fixed. Two weeks later when the issue persisted, they tried to charge me to fix it again! Based on their miscommunication and dishonest tactics, I would have stopped bringing my Jeep to them. But the convenience of them being less than 10 minutes away from my home was too tempting. But I was finally fed up with them when I brought my Jeep back in to have the check engine light inspected again. When I left the previous time, the light was still on. But I was too busy to stay and have them re-check it at the moment. This time when I asked them to deal with the engine light, they said they would need to charge me $189 for a diagnostic fee, even though I paid them a few weeks earlier to deal with it. They claimed they did not have a diagnostic order on any previous tickets. So reluctantly, I relented. Two hours later, they call to tell me that there is a cam shaft code coming up, and they need to spend another 3 hours to figure out what the issue is, which will cost me another $189 per hour. A total of $756 just to tell me why the check engine light is still on, after having my car serviced there a few weeks prior. I refused to be hassled any more by Tom F, my "service advisor". I picked up my Jeep, paid the original $189 diagnostic fee, and refused to pay the additional "miscellaneous and disposal fees". I then took my Jeep to another automotive technician a few miles away, who only charged me $200 to figure out what was wrong with the car, and to rectify the issue. He also replaced a dead light-bulb and rear windshield wiper blade, free of charge. Moreover, according to the new technician, the issue with the camshaft was due to someone damaging the harness during previous maintenance. Since the Mall of Georgia Jeep service department was the only one to work on that vehicle in 3 years, I'm assuming it was them. When I called to sort that out with Mall of Georgia Jeep, I was blatantly disrespected and hung up on. If you value your respect and your money, stay away from Mall of Georgia Chrysler Dodge Jeep service department! More

They really got me taken care of by getting me financed on a solid vehicle. on a solid vehicle. More