Malcolm Cunningham Chevrolet Augusta

Ted was great. This was the easiest and quickest trade in purchase I have ever done and considering I live in West Columbia, SC it was a blessing. Thanks for everyt This was the easiest and quickest trade in purchase I have ever done and considering I live in West Columbia, SC it was a blessing. Thanks for everything and I'm loving my new Chevy Colorado. More

Do NOT use this place. ERICA FURMAN LIED to us to get the vehicle sold. She said it would be ready in 3 days and it has been a MONTH and nothing!! I have spoke with Logan, ERICA FURMAN LIED to us to get the vehicle sold. She said it would be ready in 3 days and it has been a MONTH and nothing!! I have spoke with Logan, Mike, Don and Wayne in service and they’re all terrible too!! They all give me a different story and will hardly answer the phone or give return calls!! I have had to call from a different number just to get someone to pick up!! More

Our vehicle has been in for service for more than three weeks. A part was on back order but arrived on 3/22/2022. Once the part was received it was stated that it should be ready by Monday 3/28/2022. O weeks. A part was on back order but arrived on 3/22/2022. Once the part was received it was stated that it should be ready by Monday 3/28/2022. On Monday the vehicle was unable to be completed due to short staffing. We have tried multiple times to call to speak to a service advisor or anyone in the service department to get an update. Every time we call it gets disconnected while on hold or we are informed by the staff answering the phones that the service department is "really busy". Prior to part being order I had to physically show up to the service department to get an update on our vehicle status. It is completely unprofessional that we are unable to get through to get information or a status up date about our vehicle or to even have someone return the many phones calls we have made. The complete lack of any communication reflects poorly upon the company as a whole. In the future, outside of services that are prepaid such a the oil change maintenances we have left, we shall not be returning to this dealership for service or for any future purchases. We will also not provide any recommendation for Malcolm Cunningham Chevrolet of Augusta. We have been understanding of the short staff issues as well as the back order status for the part that was needed. It is not unrealistic to expect a small degree of professional service. More

I never heard from the dealership regarding my inquiry. I will not be reaching out to them in the future. will not be reaching out to them in the future. More

Sadly this is a bait and switch operation. Price listed for new Corvette was MSRP $79,725.00. While many of these are selling for more then MSRP, some reputable dealers don't add additional mark up. When c for new Corvette was MSRP $79,725.00. While many of these are selling for more then MSRP, some reputable dealers don't add additional mark up. When calling to see about buying the car, sales rep said price is $20,000.00 more, he even said a lot of dealers only mark up $10,000.00 but they are in a densely populated area so they mark up $20,000.00. The mark up is not the problem, the issue is they don't disclose it, so it waste the buyers time and is a disgusting business practice. Pic attached. More

Just let me say one of worst buying experiences. Salesman was Brian Cosgrove. I negotiated a deal via text and phone calls. Sales manager and Brian on the phone. Hes says bring X amount and your out the door was Brian Cosgrove. I negotiated a deal via text and phone calls. Sales manager and Brian on the phone. Hes says bring X amount and your out the door. I told them I would be up the next day to pick up. Brian messaged me around noon the next day to confirm 430pm appointment. He said they are prepping it and it will be ready to go. This is for a Chevy Bolt. I arrive promptly at 430 car is still on the showroom floor no prep, stickers all over it and only 17 miles worth of charge I live 65 miles away. He gives me several excuses eventually gets it off the show room floor we do a quick test drive then inside finalize. I hand Brian 2 pieces of paper that give me discounts through Costco and GM. Comes back 15 mins later says he didn't get GM paper. I said you only walked 30 ft how could you lose it. Eventually they find it and after 30 mins Brian comes back with the price. 800.00 more than we agreed to. Im not happy. he returns with sales manager 15 minutes later still 80.00 higher than we agreed now its a principle thing. eventually comes back with the agreed on price and we wait. mean while we are assured the vehicle is being prepped and charged. its now 3 hours and Im short on patience. We go back with the finance guy. who by the way is super personable and gets us in a better mood. He asks us what color car we get we say red. Hes embarrassed sales guy wrote up wrong vehicle. He has to redo all the paper work. But he has a good sense of humor and like I said very personable. We get done finally 3 1/2 hours later go out to the car. Its only 1/2 charged greasy fingerprints all over where they pulled of the decals. Floor mats stuck in a bag in the back along with a ton of leaves from a tree. Brian gives my wife the key doesn't go over anything inside the car or operations. See ya. Wow More

2018 silverado in for injectors for 3 months. Incompetent at every level. Never providing updates unless called. In person meeting with general manager didn't improve the situation. Not sure they have the a at every level. Never providing updates unless called. In person meeting with general manager didn't improve the situation. Not sure they have the ability to repair my vehicle. Suggested I start the lemon law process. Unbelievable! More

I never received a call saying that I had a appointment so bad communication I never try to get a car from thrm ever i so bad communication I never try to get a car from thrm ever i More

I got a car from the used dealership side. The first day, the keys to the car we wanted to see was in the service area and that had already closed. Freddie told me to come back the next morning at 9 and he'd the keys to the car we wanted to see was in the service area and that had already closed. Freddie told me to come back the next morning at 9 and he'd have the keys ready. Get there and he doesn't even work that morning. So I talked with another person. I ended up getting the car I wanted, but they needed to detail it and change the oil (it was low when I checked it). It didn't end up ready that day, but I was promised it would be ready the next morning and I would get a call. Waited, no call. I finally called and was told I would get a call right back with an answer. Waited, waited, finally went up. Yeah, it's been ready. Why didn't the guy call me back? Oh, we had a slip and fall and I forgot. Whatever! Got the car, checked oil and it was topped off, but not changed. It was still dirty oil. Got home and realized that they hadn't put the temporary dealer tag on it. Now, I find out I have around $2,000 in work to be done to it. Cv joints leaking, need brake work done, need new tires. Oh, and the tires have after market lug nut locks on it that they didn't have the key for. I called to ask for it because I needed it for all the work to be done, and all I'm told repeatedly is "You bought the car as is! We can't do anything. When you get it as is... As is... As is... As is..." They obviously don't care about the satisfaction of their customers. I would never use this place again! More

Greatt purchase I appreciated Donna's help and the other personnel who assisted me in the purchase of my car Their courtesy and professionalism was great. I would I appreciated Donna's help and the other personnel who assisted me in the purchase of my car Their courtesy and professionalism was great. I would highly recommend them and I would give them a five star rating. More