Maita Toyota - Service Center

Thank you, Maita Toyota team, for your quality customer service and support as always. I appreciate the level of professionalism, great communication, and expertise by the team. Thank you, Emilio, Lisa, an service and support as always. I appreciate the level of professionalism, great communication, and expertise by the team. Thank you, Emilio, Lisa, and Tabitha! More

I alternate my service on my Hybrid 2023 RAV4 XSE, which is my third Toyota since 2005, between Maita and Modesto Toyota. I reside in Murphys, so it's important that when I bring my Toyota into service, the is my third Toyota since 2005, between Maita and Modesto Toyota. I reside in Murphys, so it's important that when I bring my Toyota into service, the job is done right the first time because of the distances I drive. I coordinate medical, car service, shopping and other appointments in these two 'big cities' so I accomplish as much as possible on these day trips. I am happy to say that since discovering Maita and bringing my car in for service twice, so far, across the board, all aspect of servicing my vehicle at Maita Toyota of Sacramento have been great experiences. Even if I am quoted 90-minutes on a 5K mile service and it takes a bit over two hours, I would rather they do the job right the first time, instead of rushing it and cutting corners. For 20-years I have used Toyota service exclusively on my two Prius and now my RAV4, at Toyota dealerships in Fort Myers, Florida, Dallas, Texas, San Rafael, Modesto, San Francisco and Sacramento, and I am happy to report Toyota service is consistent no matter where I go. Keep up the good work. More

It took 4 hours for routine maintenance on my car. It took 2 hours for the routine inspection of my car. Extremely long wait time. It took 2 hours for the routine inspection of my car. Extremely long wait time. More

Took over 2 hours for an oil change. They held all cars until right before closing and checked out 15 people at once. Also claimed I needed new air filters that were changed 3 months bef They held all cars until right before closing and checked out 15 people at once. Also claimed I needed new air filters that were changed 3 months before. More

Dayton was very attentive, easy to understand, polite and respectful. Thank you for having him on your service team! respectful. Thank you for having him on your service team! More

They are always responsive and appropriately concerned when I have questions about my cars service. Appointments are easy to name and the time frame they give for completion is always pretty darn close t when I have questions about my cars service. Appointments are easy to name and the time frame they give for completion is always pretty darn close to when you get your car back. When not they reach out and tell you what is going on and what the delay will be. More

Maita does a good job. Only drawback is waiting 2-3 hours for a scheduled oil change and inspection. Surely they can do a better job of scheduling. Looks like they don't Only drawback is waiting 2-3 hours for a scheduled oil change and inspection. Surely they can do a better job of scheduling. Looks like they don't make much of an effort to get their customers serviced quickly. More

Professional & courteous service and done in a timely fashion.A clean facility and friendly people fashion.A clean facility and friendly people More

Multiple emails to the Service Manager Val Valadez with no response. Emails sent on 8/18/2024, 8/21/2024, and 12/23/2024 no response. Emails sent on 8/18/2024, 8/21/2024, and 12/23/2024 More

Very communicative via text. Good service Not easy to call and speak to service department Good service Not easy to call and speak to service department More