Maita Toyota - Service Center

Service Dept I have brought my car to this service center for years. All employees have been excellent t deal with. Tami Matlock has always gone above and beyond t I have brought my car to this service center for years. All employees have been excellent t deal with. Tami Matlock has always gone above and beyond to assist with my needs for maintenance with my car. My sun visor broke on my car and they were able to replace it very quickly. I highly recommend Maita Toyota More

Great service, fast and nice waiting area My boyfriend and I took is Scion xb in for an oil change. The new service area is really nice. There is a nice waiting area with a little cafe, which My boyfriend and I took is Scion xb in for an oil change. The new service area is really nice. There is a nice waiting area with a little cafe, which is nice if you don't need to leave. Everyone was nice and said hello. A nice lady named Tami was helping us she was very quick and efficent. They were busy but very attentive to their customers. The service was fast and a great price for everything they did. My boyfriend and I will for sure return to do business with Maita because we have had some poor experiences elsewhere. More

Honest and great customer service! I had a great experience when I brought my car in for a repair recently. I had to use a rental car. Everyone was friendly and understanding. Everythin I had a great experience when I brought my car in for a repair recently. I had to use a rental car. Everyone was friendly and understanding. Everything was quick and easy. More

BEST DEALERSHIP SALES AND SERVICE EXPERIENCE I HAVE EVER HAD My wife and I purchased a slightly used 2008 Sienna XLE from GREG WONG It had been the Service Manager's vehicle for one year and had 10,000 miles on My wife and I purchased a slightly used 2008 Sienna XLE from GREG WONG It had been the Service Manager's vehicle for one year and had 10,000 miles on it. Greg was a NO pressure salesman. Our daughter and son-in-law had recently purchased a new Camry from Greg and highly recommended him. We were not disappointed. He listened carefully for what we were looking for and made us a GREAT deal on the purchase. We have always had it serviced at the dealership, something I generally avoided in the past due to sometimes unpleasant experiences. The services have always been done in reasonable time, and SEAN SMITH, who is usually my advisor, has saved me money by suggesting waiting for some things like tires a little longer. I did get another 5000 miles on them before purchasing new Michelins from the dealership. So when Sean advised me it was time to replace the brakes, I had no reason to doubt they really needed to be done. A few months back I took another son-in-law's TACOMA in for servicing. Sean was not there that day. Bob Sigston helped me. There was a miscommunication between the shop and Bob. I wound up waiting for five hours for an oil and filter change. When it was discovered that I was still waiting, Bob went to the shop to see what the problem was. The truck had been done and parked hours before, but somehow the advisor desk never got the word. Without my saying anything, Bob immediately comped the service for that day. WOW! They did find that the brakes were very thin, so I came back the next day to have them done. I have NO complaints. How could I? I recommend MAITA to anyone in the market for a car or Toyota service. More

Service underwriter Sean has always provide excellent service. Has a great communication ethic and is very prompt calling and returning phone calls. It's actually been Sean has always provide excellent service. Has a great communication ethic and is very prompt calling and returning phone calls. It's actually been reassuring to have someone so interested in customer care. Thanks. Laura Taylor. More

Exceptional Service My wife and I own Toyota/Lexus loyally consistently getting all service performed at Toyota/Lexus dealerships. Despite always receiving above board se My wife and I own Toyota/Lexus loyally consistently getting all service performed at Toyota/Lexus dealerships. Despite always receiving above board service from the Toyota brand we would like to comment on the truly exceptional customer and technical service provided by Marlon Nanog and Maita Toyota Sacramento. Marlon exudes the professional desire to help and never acts like most service agents trying to identify the easiest means to make a profit for the dealership. He possesses a deep knowledge of the technical attributes of all Toyota vehicles (we own three) and always ensures a very coherent, thoughtful explanation of both the service needs and the options for solution. In the over 15 years we've owned Toyota/Lexus vehicles we've always received consistently good service from Maita and Lexus of Sacramento but Marlon takes ownership of his job to a completely different level. He personifies customer service and truly cares about the quality of his work. Most recently I traveled out of country for work and the battery in our Sequoia suffered a normal cell leak rendering the car unable to start. My wife arrived unannounced with the vehicle on a tow truck and Marlon backed up with three customers. He never disrupted service for anyone in his line or previously scheduled yet also ensured my wife got the car fixed, returned in a superb amount of time considering no appointment, and even power washed the engine compartment. I've watched Marlon extend himself above and beyond routinely for numerous customers without question or lack of a smile. We cannot recommend him enough and, if you saw me, we're unquestionably not related in any way, shape, or form, so I'm only speaking from personal experience. More

On 03 Feb 2014 I hit a small pile of dirt with the front bumper of my 2014 Toyota Camry while moving less than 3 mph causing the bumper to become disconnected from the passenger side of the vehicle. The bu bumper of my 2014 Toyota Camry while moving less than 3 mph causing the bumper to become disconnected from the passenger side of the vehicle. The bumper had a little bit of dirt on it which I had left on to show the advisor when I brought the car in. He said he noticed a Ding, Dent, or Scratch on the bumper where the Dirt was located. After car was taken to the back to be checked, it was brought back and they told me the Bumper Mounts were broke and would not hold the Bumper and that I needed a new Bumper and possibly paint. The car still had the dirt on the Bumper and the Bumper was still disconnected. I took the car home and cleaned the dirt away and the Bumper had no Ding, Dent, or Scratch anywhere on it. I then took a look at the Bumper mounts and was able to reconnect them with no problem at all since there is only about a 1/4 inch Lip that holds the Bumper on. It took me all of 15 minutes to fix. On about 10 Feb I took the car back and asked to talk to the Service Director Mike Latham and showed him the Bumper and asked if he could see any Damage as described on work order Invoice # 262489 and of course he could not and also could not explain why his service department did not even look at my car when they took it to the back, and why they wanted me to buy a new Bumper. No reply. I will never take this car or any car to them again. Also I have purchased 5 cars from Maita, but no more. Camry is not like it used to be. More

I brought my 4Runner in for standard service today. Oil change and tire rotation mostly. While there they recommended a new cabin air filter. I was told the filter had 40,000-50,000 miles of wear. I happen change and tire rotation mostly. While there they recommended a new cabin air filter. I was told the filter had 40,000-50,000 miles of wear. I happen to know(my records confirm this) that a new filter was put in the car on 8/14/2013 (5,200mi ago) at a different location and told them this.The dealership showed me the accumulation of debris on the filter. I asked them to knock it off and replace the filter. When I got home I checked and they had NOT done anything in regards to the filter. A couple of minutes with the filter and it looked like new. It seems to me like it was a classic case of the dealer trying to make a few extra dollars without concern for my best interests. BEWARE! More

I brought my 2007 Toyota Corolla in to be serviced today because the Check Engine light is on and it was in need of an oil change. After waiting three hours, my keys were returned to me and I was told I was because the Check Engine light is on and it was in need of an oil change. After waiting three hours, my keys were returned to me and I was told I was ready to go. Once I started my car, I noted that the Check Engine light was still on so I went to check with my service representative as to why this was not addressed while my car was being serviced. According to my invoice, it was noted that my Check Engine light was on prior to service; however, during my service, the representative and technicians felt it unnecessary to check with me to see if I wanted my engine checked, instead, they gave me my keys and were going to let me drive off the lot with my car still in need of further service. I am extremely upset with this level of service. When an oil filter, air filter, or other needed work is recommended, I have always received a call in the past which informed of what needed to be done, and asked me if I would like the recommendations done or not; however, this time, with a Check Engine light on I was not informed at all. I had to point out to the employees that my car was not done being serviced and point out that the light was still on. This makes no sense to me. I was also informed that in order to then get my car looked at, I would have to wait an unknown amount of time, after waiting three hours already. I had plans to drive my car out of town for a week, which is why I took in to be serviced today. Now I cannot go, or have to find another means of transportation. I do not understand how this level of service is acceptable. I have been taking my car to Maita Toyota for 6 years and now feel like I never want to return and give them my business. I have been extremely inconvenienced and my car is still in need of service. I feel as I should have been notified and asked if I wanted my engine checked, the invoice clearly states that they noticed the Check Engine light was on, instead I was given my keys and was told I could drive off the lot. I do not want to do business with this dealership again and will not recommend to anyone I know, instead, I will be advising people to get their car serviced elsewhere, somewhere where the employees notify customers of work that needs to be done. More

I just bought a brand new Rav4 in the middle of October, we had noticed that the passenger door didn't move 'as easily' about 2 weeks after purchase..we didn't think much about it, until this past Thursday we had noticed that the passenger door didn't move 'as easily' about 2 weeks after purchase..we didn't think much about it, until this past Thursday night the door seemed really hard to open & close, as if it was rubbing against the panel. Then the window wouldn't roll back up! I took my new car into this dealership to get it fixed, when they called me later that afternoon, they said the Door-Strap was bent & it bent the window track frame. They then suggested I contact my insurance company to have the whole door changed out! They said they see this 'all the time' 'the wind could have blown the door a little to wide & bent the strap'. WOW.. if they see this 'all the time' shouldn't TOYOTA make a STRONGER STRAP if that was the case! Robert told me there was no outside damage to the door, its all internal..but its not covered under the bumper-to-bumper warranties.. ??? I told them that if you 'see this all the time' then its obviously a defect in Toyota's building & it needs to be corrected. I shouldn't have to shell out another $800 on top of the $20+ I just paid LESS than 2 months ago for a defect. Robert than told me "maybe you should take it back to the Folsom Toyota Dealer where you purchased it for a second opinion or talk to your insurance" --WOW was all I could think, is this how Toyota treats their customers? This is my FIRST Toyota ever & its not looking good so far! Needless to say, I took my car the next day to FOLSOM Toyota, where I purchased it & explained what I just went through.. They were surprised that ANY TOYOTA employee would say something like that, Toyota is Toyota, wherever the location is..(so I thought too) ~ The people at Folsom treated me with respect, understanding & agreed it is a defect in the car & is opening a case with Corporate to have it repaired. Obviously a less than 2 month old car should not be having DOOR problems when the door is RARELY used in the first place & i'm the only one who USES IT! Oh..and to Roberts comment about 'high winds can cause the door to open to wide & bend it.. it could have happened in those 40mph winds we had the other day" --Robert, those 40mph winds came through between 3-6am.. trust me, I woke up when i heard it & went RIGHT BACK TO SLEEP! More