Maita Toyota - Service Center

It was great visit as usual I always use this dealership.every body is great and do the best.i recommend this dealership to all my freind.it is in convenient location and friendl I always use this dealership.every body is great and do the best.i recommend this dealership to all my freind.it is in convenient location and friendly More

Why have a warranty I have had nothing but problems with my nav head unit in my truck. I took it in they couldn’t get it to mess up. They told me to drive with my phone n I have had nothing but problems with my nav head unit in my truck. I took it in they couldn’t get it to mess up. They told me to drive with my phone not connected and see if it happens again and if it does they would replace the head unit. I took it back they did not replace the head unit and told me to drive with my phone disconnected again. Five minutes after I leave the dealership it happens again. The service writer wouldn’t call me back. They still haven’t fixed my tuck they just keep telling me to drive with my phone disconnected. Great customer service. More

Fast and Easy Great customer service, everyone was very friendly and professional. It was easy to make an appointment for a recall item and it was fixed in less tim Great customer service, everyone was very friendly and professional. It was easy to make an appointment for a recall item and it was fixed in less time than quoted. More

Horribe Customer Service!! I took my car for regular warranty service, and when I picked it up, the windshield was crack across the front. They didn't tell me - I noticed as I took my car for regular warranty service, and when I picked it up, the windshield was crack across the front. They didn't tell me - I noticed as I started to drive away. I turned around in the lot, and told the employee at service. He then got the "manager on duty" who looked skeptically at my window. I said, "Check your paperwork, the windshield wasn't broken when I brought my car, and no one even bothered to let me know when I picked it up." He inspected my windshield and started to say that it could have been because of a chip or being in the hot sun. I told him that it's often parked in the sun but had never been cracked by the sun. He said he'd have to check with his manager in the morning before letting me know what will be done. That was 8 DAYS AGO. I responded to a "How's our service" survey and left 2 messages. No reply. This is hands down THE WORST SERVICE. More

Service Department Very Slow Express oil change and tire rotation with an appointment takes 1 hour 45 minutes. They obviously have more business then they can handle, so they won Express oil change and tire rotation with an appointment takes 1 hour 45 minutes. They obviously have more business then they can handle, so they won't miss mine. One purpose of the no cost Toyota Care is to demonstrate how wonderful it is to bring your new car to the dealer for oil changes. Again 1 hour 45 minutes for basic simple service is unacceptable. Tony the manager didn't see the problem with that long of wait. More

Lost Our Business Over $5 Clip My elderly mom brought her Prius in for service. When she left there was a part in her trunk. No explanation as to where it came from or why it was re My elderly mom brought her Prius in for service. When she left there was a part in her trunk. No explanation as to where it came from or why it was removed. Maita said the mechanic "found" the part loose and threw it in the trunk without noting it on the inspection sheet. When Mom asked about cost to repair, she was quoted one price. Then told the part needed to be painted to match. The price kept going up. I, her son, crawled under her car to find out. The part is attached under the car; no one will see it; it doesn't "need" to be painted although it is color matched. While I was under the car, I did notice the under engine cowling hanging down to the ground. Now I'm wondering why this wasn't noted on the inspection. I zip tied it up. I called Maita to have them install clips to permanently attach it. My elderly mom doesn't want to drive it. So here I am at Maita. And now they want me to pay $15 for three clips for something they probably broke; and they didn't notice on their "inspection". Maita even tried to say my mom broke it between the service appointment and when we noticed it. My mom doesn't drive on the freeway and she drives very little. We won't becoming back to Maita for service or car purchases. All over $15. The paperwork says my mom is a "valued customer". Apparently that value runs out at $15 or the extended warranty which ever comes first. I told them to enjoy the 15 bucks because that's the last buck I spend here! More