Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
3,852 Reviews of Maita Toyota - Service Center
Sort by
January 01, 2018
Long time customer My experiences with Maita go back a long time. I bought my Prius in 2002 and have had it serviced at Maita ever since. Over the years there has been a My experiences with Maita go back a long time. I bought my Prius in 2002 and have had it serviced at Maita ever since. Over the years there has been a serious effort to improve. My experience on Dec. 30 was because of a flat tire and the replacement of the flat. So without an appointment I came in and was taken care of efficiently. The bad part was that I had to wait for more than 2 hours to get a new tire put on. My service person did explain that there were a lot of other customers with tire problems. More
by BKR1052757
Verified CustomerEmployees Worked With
January 01, 2018
Staff friendly and customer oriented Staff is very friendly and helpful. Had warranty work being done on my daughter's car and was scheduled for 9:50 and it wouldn't be done until after 2 Staff is very friendly and helpful. Had warranty work being done on my daughter's car and was scheduled for 9:50 and it wouldn't be done until after 2:00. Lee was the gentleman from the service department who assisted me and asked if I was waiting or was someone was picking me up and I said I was staying. The car was finished at 12:15. They are a great staff. Frank in More
by carrasfrank
Employees Worked With
January 01, 2018
Maita Toyota Service is excellent The service folks at Maita never disappoint. They are courteous, knowledgeable, and professional. The facility is comfortable. The work is always done The service folks at Maita never disappoint. They are courteous, knowledgeable, and professional. The facility is comfortable. The work is always done correctly. We appreciate doing busy with such good people and especially appreciate Junko Case and here great team. More
by TAK2US
Employees Worked With
Junko Case
January 01, 2018
They Didn't Complete the Maintenace I took my 2017 Prius Prime for 15k maintenance and acknowledged that one of the tires losses air enough that I needed to put air once a month. After a I took my 2017 Prius Prime for 15k maintenance and acknowledged that one of the tires losses air enough that I needed to put air once a month. After an hour, I was informed that there is a tiny puncture on the wall of one tire and it needs replacement at cost of $244.05 out the door! They did not rotate the tires because of liability. Beside the fact that $197 is too much for just one tire, I think they had to rotate the tires since I already told them about the issue initially. How can you be liable when customer already acknowledge the issue! As I was expecting the Toyo 245/75R16 is being sold at $140 new elsewhere or another option is since tires are one year old with threads at 7/32 you can have a used never repaired 7/32 installed at only $50 out the door! Again, the financial part of this half done maintenance is not as important. More
by MEHDI RAZAVI
Employees Worked With
Jake Lowe, M. Lopez,
January 01, 2018
Excellent service and completely in a timely manner. We were greeted in a friendly manner and shown to a service desk without any wait time. Our maintenance was completed in the time they said it would We were greeted in a friendly manner and shown to a service desk without any wait time. Our maintenance was completed in the time they said it would be. Both service folks were friendly, helpful, and reviewed what was done with precision. More
by CHAHN00
December 31, 2017
money pit I don't own a Toyota myself but my mother does and i'm the mechanic in the family so i do know the average cost of routine work like brakes rotors air I don't own a Toyota myself but my mother does and i'm the mechanic in the family so i do know the average cost of routine work like brakes rotors air filters oil oil filters spark plugs cv boots and the such and my mother has brought her vehicle to this shop for every single service and at first i thought great that should keep the car running good but then i noticed she was always having repairs done and the price was going up and up and the car barely has 120'000 miles on it now you might think i talking about 2 or 3 or 4 hundred dollars but that would be a huge improvement. at 100'000 miles we had the normal expensive tune up but then at 115 we had another 5,000 dollar job and then at 120;000 miles i take the car in for my mom and another 500 is what it cost to service this time and you know what, when i told her the price she was relieved!!!! can you just imagine owning a car and you take it to the shop to have it checked out and because the cost of every other trip to the shop has been so expensive that you actually feel relief when you here 500 dollars? so you do what you want but i feel that bringing your car here is like throwing money in the garbage and as far as customer service yeah how about customer dis-service I had a 8;30am appointment and realized i would not make it on time so at 8am as soon as they would answer the phone i called and asked if i could be 30 minutes late and the receptionist told me if i was that late i would be treated as a walk in and i should expect to wait longer. Thanks Maita More
by upsetson
Employees Worked With
i dont remember the service writers name i was so dissapointed
December 29, 2017
Very good Just take around 1 and half hr. to complete the job. I'll come next time when I need service for my car. Thank you very much. Just take around 1 and half hr. to complete the job. I'll come next time when I need service for my car. Thank you very much. More
by GREENAPPLEJC
Employees Worked With
Karina
December 29, 2017
Another excellent experience at Maita. I took my Prius in for its 65K service on Wed. 12/27. I was able to get the service appointment at a convenient time for me. This time I had my two ye I took my Prius in for its 65K service on Wed. 12/27. I was able to get the service appointment at a convenient time for me. This time I had my two year old granddaughter with me so I really appreciated the kid-friendly waiting room. She climbed all over the pirate ship, was entranced by the beautiful aquarium with tropical fish and enjoyed looking at all the shiny new cars. My service took only about one hour and, because I had also purchased my tires from Maita, was done at no charge! I’m a confirmed Maita customer. More
by User-d4def86e14
Employees Worked With
Bethany Arntzen-Garcia
December 29, 2017
Thorough, good price We've had nothing but good experiences with Maita. Very professional, on time and under budget. I highly recommend their service department for your We've had nothing but good experiences with Maita. Very professional, on time and under budget. I highly recommend their service department for your Toyota needs. More
by LISA_TOMDERTHICK
Employees Worked With
Ryan, Mark Hylton, Steve Morris, Bethany Arntzen-Garcia
December 29, 2017
Not to thrilled The individual that I worked seemed defensive regarding our concerns with the vehicle Also the reasoning behind the problem with the vehicle seemed The individual that I worked seemed defensive regarding our concerns with the vehicle Also the reasoning behind the problem with the vehicle seemed contrived. Service reps should understand that people don’t just want stuff for free. Only what is owed them for what they payed for Also when it is time to by a new vehicle the public has many choices If you call a customer don’t just hang leaving a message is a good business practice More
by ARMANDO.ESPARZA
Employees Worked With
