Maita Toyota - Service Center

Satisfactory Really liked getting uber ride to and from my home. Originally was told repair would take about a day, so I rented a car from rental department for an Really liked getting uber ride to and from my home. Originally was told repair would take about a day, so I rented a car from rental department for an appointment I rescheduled. I received no updates regarding more time being needed to repair my car. Since the rental car was due back in 24 hr. I left two messages for my service advisor and did not get a return call. I called a third time and left a message for my service advisor saying I was driving over to return the rental. My car was not ready and I had to repeat process to rent for another day. Then after paying over $1200 for repair work, not even my front window was cleaned. I was happy that I did not have to pay for the additional rental day. More

Routine Service The customer service agent, Steve Morris, was personable, professional, and delightful. He called as promised when the car was finished, and ensured m The customer service agent, Steve Morris, was personable, professional, and delightful. He called as promised when the car was finished, and ensured my car was ready during the time frame he quoted. My only disappointment was that, for some reason, the person who serviced my car removed the child car seat and stuck it in the back compartment. That would have been okay had he put it back in place when he finished, as that is a difficult and time intensive chore for me. More

Efficient and helpful I wemt in for a recall for my Rav4. The gentleman Steve was very helpful and nice. They needed me car for the majority of the day and paid for an uber I wemt in for a recall for my Rav4. The gentleman Steve was very helpful and nice. They needed me car for the majority of the day and paid for an uber to and from my home to the service center. Overall I was happy with the service and my car seems fine! More

Friendly and quality service From making an appointment to arrival at Isle number 1 and the service was friendly and effective. Driving away I felt my car had been improved. From making an appointment to arrival at Isle number 1 and the service was friendly and effective. Driving away I felt my car had been improved. More

SECOND VISIT My air bag was finally replaced. Thank you. After I picked it up and started driving it around I noticed something rolling around inside my console. My air bag was finally replaced. Thank you. After I picked it up and started driving it around I noticed something rolling around inside my console. I had noticed that all my "stuff" had been moved around and put here and there (stuff from my console and glove box). After Christmas, I took the car back in. I left it after hours to be worked on the next day. This time I cleaned the console out. I was called and told it was tic tacs that were in a cubby hole (I knew this was not so, because I had moved them). Long story short, as the car was being brought out to me the mechanic noticed the rolling around, as I had told them. He took it back and discovered a roll of Tums that had been dropped during the fix process. #1, I should have been told that I needed to clean my console out to start with. Since I didn't know, they did it, but all the stuff should have been put in a bag and returned to me, not spread out! As usual. Everyone was very nice, but I wasted many hours resolving a silly problem. More

17 years of exceptional service My first Toyota I owned for a period of 16 years and and a grand total of 350,000 miles. My current car was purchased in 1999 in the Bay Area, and I My first Toyota I owned for a period of 16 years and and a grand total of 350,000 miles. My current car was purchased in 1999 in the Bay Area, and I moved to Sacramento in 2000. I have not had this car serviced anywhere else, as I have been very pleased with the maintenance performed on my car; and with the great customer service. I work an early shift at work. Many times I have brought my car in the day before a service appointment, pick up a rental car (at a very inexpensive rate), and then receive a call at work the next day saying my car has been serviced and ready to be picked up. I More

My Maita Service experience My Solara initially failed SMOG. I made appointment with Maida for service to pass SMOG. The vehicle was inspected, and found nothing that needed to r My Solara initially failed SMOG. I made appointment with Maida for service to pass SMOG. The vehicle was inspected, and found nothing that needed to replaced. Make adjustment and was ready to go. All other inspection diagnosis passed with no additional work. Always looking for a service company to insure we are told what we need to hear and how to solve a problem. Maida passed. I will visit again. I drive this car perhaps 1,000 miles a year. I want to keep it in top shape for as long as I have it. More

Marlon The service was quick and friendly. They were competent and honest about car needs and how long service could be. Marlon helped to make a time when th The service was quick and friendly. They were competent and honest about car needs and how long service could be. Marlon helped to make a time when the services could be done and Brian helped schedule quickly. They were great to work with and I am thankful for their service. More

Excellen 10k Service Service was great from time I arrived until service was completed. Katina Gonzalez was very knowledgeable of her work and explained in detail what wa Service was great from time I arrived until service was completed. Katina Gonzalez was very knowledgeable of her work and explained in detail what was needed to be performed with my 10k service. I inquired about replacing my windshield since it was not covered by warranty and she was pretty quick in providing me an estimate of the parts and labor cost to replace & calibrate it. More

Exceptional Customer Service From the moment I drove into the dealership, from the start to finish. I was greeted, and received professional customer care and service. I was even From the moment I drove into the dealership, from the start to finish. I was greeted, and received professional customer care and service. I was even given a discount. More