Maita Toyota of Sacramento

tdogolf responded

Here's the responses I've gotten from Mr. Klingensmith -------------------------------------------------------------------------------------------------------------------------------------- PRIVATE Response From: Maita Toyota Added: 12/30/2013 12:02:23 PM I am sorry that you not only feel this way but also feel the need to take it to this level. I have a completely different account of the events that occurred. As you know you were on our internet special advertised Prius that was dicounted over $4000. We had informed you over the phone 2-3 times prior to you coming in that we would not discount the advertised model, as it was our "Best 'Price" and also the lowest advertised price of its kind in the area. When you chose to come in after being told this numerous times and wanted to meet with the manager, I invited you in even though I was assisting other customers. I dropped what I was doing and asked you a few questions and intentley listenned to what you said. I reasserted our stance that we would not lower the price. You continued pressing of wanting to save more money, acknowledging that you knew we already had the best price around? I felt sorry for the young lady that you were assisting with her purchase and eventually relinquished a $150 more savings to you. At that point the decision was yours as to whether you wanted to accept the deal. I allowed you the time to make that decision and proceeded to finalize the paperwork for 2 other customers that were patiently waiting as I attempted to assist you. You than became very indignant and because you could not get what you want another $755 off the advertised price made some derrogatory comments and unexpectantly left the office. I finished up my paperwork and saw you were still outside. So I walked outside to apologize that we could not meet your demands and reiterated why. I was sad that you allowed your ego to get in the way of us not making a deal with your friend on the car she wanted and a price she felt was fine. The car is still available and I will continue to provide you the additional $150 savings. My goal is to earn every sale possible with competitive pricing and to achieve 100% satisfation of our all customers. I am sorry that I did not meet your expectations but continue to hope that we can put this event behind us and make your friend a happy Prius owner and Maita customer. Add a Private Response (This message has been read) PRIVATE Response From: tdogolf Added: 12/30/2013 12:46:55 PM Dear Mr. Klingensmith, First off, to make it clear, I was never told "numerous times": this is a final price and non-negociable. I just came in for 10 minutes and was asked if I want to talk to a manager which I said: "Sure, I will talk to him. Will he come out?" Dean replied: "No, he wouldn't come out". And invited me in. Secondly, if you are busy with other customers, don't invite me in. You have conflicted yourself by saying "intentley listenned to what you said", yet you are dealing with other customers. No, it wasn't me that allowed "your ego to get in the way", it was you. As a manager, you should never argued with your customer in front of your sales staff and customers IN PUBLIC. Be truth to yourself, Stop lying, It's unprofessional, Mr. Klingensmith Thirdly, after you left, I was offered $250.00 off the price by another manager which I chose not to come back. Your 100% CSAT is next to nothing, you are a disgrace to the Sales Team at Maita leave alone the Management staff. You should be ashamed to yourself. I hope you learn this lesson and treat your customers better if you choose to continue to be in this profession. Best Regards, Thanh Add a Private Response PRIVATE Response From: Maita Toyota Added: 12/30/2013 1:38:15 PM I was working with other customers but was able to say Hi and see if we could find away to work things out. In my opinion no arguement took place I offered you a better deal and gave you the opportunity to say yes or no. I was the one who called Dean from home and asked him to offer your friend the additional $100 savings. I still feel bad for her not getting the car she wanted at a price that... truth be told she is happy with. Add a Private Response (This message has been read) PRIVATE Response From: tdogolf Added: 12/30/2013 3:05:08 PM Dear Mr Klingensmith, You are really a big liar. Standup to what you have done, you will feel better, especially at your age! If you made a mistake, admit it, it's OK to make mistakes as long as you learn from it. You never said "Hi" when I walked in, I was the one that offered the greeting. If there was no argument, why did people tell me: 1) "Well, that wasn't going well" by the greeter (receptionist sitting at table in the middle of the room) 2) You came out and apologized (half heartedly) 3) If there's no argument, why did you feel bad? I dare you to make this conversation public. As said, you are a complete DISGRACE to your team, your management and even yourself. Best Regards, Thanh Add a Private Response PRIVATE Response From: Maita Toyota Added: 12/30/2013 6:13:13 PM I have no issue with this going public as I did nothing wrong. You should have allowed your friend that wanted to buy the car buy the car. It was truly the best deal around! I was merely apologizing for what you were dragging her through. I hope you feel better.