Maita Toyota of Sacramento

Maita Toyota Service Dept means Excellent Customer Service! When I arrived mid-afternoon on Friday 2nd - I asked for Sean Smith, coordinating with the mechanics in the Service Shop, Sean quickly pinpointed the When I arrived mid-afternoon on Friday 2nd - I asked for Sean Smith, coordinating with the mechanics in the Service Shop, Sean quickly pinpointed the problem with my 2002 Toyota Solara and I was on my way 2 hours later . . . AND, my new battery included installation, so I was out the door for the price of the battery!!!! This is the kind of outcome I have come to be accustomed to with Maita Toyota Service - especially in Sean Smith's capable hands!! I am always amazed at how all my thoughts and concerns about the maintenance of my Solara are anticipated by Sean and how we have the same idea's on the proper care and maintenance of my car. In the next year, I will be likely purchasing a 2014 Toyota Highlander Limited and plan to trade-in my Solara right there at the Sacramento Maita Toyota dealer, and the EXCELLENT customer service upon the purchase of my Solara back in 2005 AND the ongoing EXCELLENT customer service I have experienced with the Service Maintenance Department all the way from Service Manager, Mr. Latham and now Sean Smith's personalized service, have all resulted in my loyalty to Maita Toyota for anything concerning my vehicle(s). I also want to mention that Mr. Latham was kind enough to talk with me about his thoughts on what Toyota SUV would make a good vehicle for me to be able to sleep in when I want to go camping . . . I asked him for his recommendation of a vehicle he would recommend to his daughter or his mom if they wanted a vehicle I described WITH an excellent service and LOW maintenance record . . . his recommendation PLUS other research I have made on my own, have resulted in my decision to purchase the 2014 Toyota Highlander . . . Solid reputation and excellent customer service show me first hand that Maita Toyota "has it covered" when it comes to providing me with dependable customer service coupled with reliable ethics when it comes to doing what's best for their customers EVERY TIME!!! More

Maita Toyota Excellent Service Raymond was very friendly and professional and kept me informed regarding the status of my vehicle. The service was done in a timely manner. The emp Raymond was very friendly and professional and kept me informed regarding the status of my vehicle. The service was done in a timely manner. The employees at Maita Toyota are always very friendly and I am well taken care of. I have been taking my vehicle there for many years. More

I enjoyed a great experience at Miata!! I brought my wife's Prius in because a "maintenance light" came on. I was greeted by their staff when I pulled up. I was helped by Marlon at the front I brought my wife's Prius in because a "maintenance light" came on. I was greeted by their staff when I pulled up. I was helped by Marlon at the front desk who did an amazing job explaining their process. I received an oil change, new air filter and windshield wipers for a decent price. While waiting there's plenty of seating, cafe for food and drinks so I wasn't bored. My wife bought her Prius there and we bought a 4Runner there. Both times we had a great experience. Plus I had a warranty issue with her Prius that was handled without issue. After reading some other reviews it seems like a few of people on Yelp are being dramatic. More

Service Dept I have brought my car to this service center for years. All employees have been excellent t deal with. Tami Matlock has always gone above and beyond t I have brought my car to this service center for years. All employees have been excellent t deal with. Tami Matlock has always gone above and beyond to assist with my needs for maintenance with my car. My sun visor broke on my car and they were able to replace it very quickly. I highly recommend Maita Toyota More

Great service, fast and nice waiting area My boyfriend and I took is Scion xb in for an oil change. The new service area is really nice. There is a nice waiting area with a little cafe, which My boyfriend and I took is Scion xb in for an oil change. The new service area is really nice. There is a nice waiting area with a little cafe, which is nice if you don't need to leave. Everyone was nice and said hello. A nice lady named Tami was helping us she was very quick and efficent. They were busy but very attentive to their customers. The service was fast and a great price for everything they did. My boyfriend and I will for sure return to do business with Maita because we have had some poor experiences elsewhere. More

Honest and great customer service! I had a great experience when I brought my car in for a repair recently. I had to use a rental car. Everyone was friendly and understanding. Everythin I had a great experience when I brought my car in for a repair recently. I had to use a rental car. Everyone was friendly and understanding. Everything was quick and easy. More

Exceptional Service! Eddie treats me like family. He is extremely attentive, gives me special service that makes me feel he is doing things especially for me. And the re Eddie treats me like family. He is extremely attentive, gives me special service that makes me feel he is doing things especially for me. And the results are always favorable and satisfying. He wants me to do business with him, and I do so gratefully. More

BEST DEALERSHIP SALES AND SERVICE EXPERIENCE I HAVE EVER HAD My wife and I purchased a slightly used 2008 Sienna XLE from GREG WONG It had been the Service Manager's vehicle for one year and had 10,000 miles on My wife and I purchased a slightly used 2008 Sienna XLE from GREG WONG It had been the Service Manager's vehicle for one year and had 10,000 miles on it. Greg was a NO pressure salesman. Our daughter and son-in-law had recently purchased a new Camry from Greg and highly recommended him. We were not disappointed. He listened carefully for what we were looking for and made us a GREAT deal on the purchase. We have always had it serviced at the dealership, something I generally avoided in the past due to sometimes unpleasant experiences. The services have always been done in reasonable time, and SEAN SMITH, who is usually my advisor, has saved me money by suggesting waiting for some things like tires a little longer. I did get another 5000 miles on them before purchasing new Michelins from the dealership. So when Sean advised me it was time to replace the brakes, I had no reason to doubt they really needed to be done. A few months back I took another son-in-law's TACOMA in for servicing. Sean was not there that day. Bob Sigston helped me. There was a miscommunication between the shop and Bob. I wound up waiting for five hours for an oil and filter change. When it was discovered that I was still waiting, Bob went to the shop to see what the problem was. The truck had been done and parked hours before, but somehow the advisor desk never got the word. Without my saying anything, Bob immediately comped the service for that day. WOW! They did find that the brakes were very thin, so I came back the next day to have them done. I have NO complaints. How could I? I recommend MAITA to anyone in the market for a car or Toyota service. More

Service underwriter Sean has always provide excellent service. Has a great communication ethic and is very prompt calling and returning phone calls. It's actually been Sean has always provide excellent service. Has a great communication ethic and is very prompt calling and returning phone calls. It's actually been reassuring to have someone so interested in customer care. Thanks. Laura Taylor. More

Exceptional Service My wife and I own Toyota/Lexus loyally consistently getting all service performed at Toyota/Lexus dealerships. Despite always receiving above board se My wife and I own Toyota/Lexus loyally consistently getting all service performed at Toyota/Lexus dealerships. Despite always receiving above board service from the Toyota brand we would like to comment on the truly exceptional customer and technical service provided by Marlon Nanog and Maita Toyota Sacramento. Marlon exudes the professional desire to help and never acts like most service agents trying to identify the easiest means to make a profit for the dealership. He possesses a deep knowledge of the technical attributes of all Toyota vehicles (we own three) and always ensures a very coherent, thoughtful explanation of both the service needs and the options for solution. In the over 15 years we've owned Toyota/Lexus vehicles we've always received consistently good service from Maita and Lexus of Sacramento but Marlon takes ownership of his job to a completely different level. He personifies customer service and truly cares about the quality of his work. Most recently I traveled out of country for work and the battery in our Sequoia suffered a normal cell leak rendering the car unable to start. My wife arrived unannounced with the vehicle on a tow truck and Marlon backed up with three customers. He never disrupted service for anyone in his line or previously scheduled yet also ensured my wife got the car fixed, returned in a superb amount of time considering no appointment, and even power washed the engine compartment. I've watched Marlon extend himself above and beyond routinely for numerous customers without question or lack of a smile. We cannot recommend him enough and, if you saw me, we're unquestionably not related in any way, shape, or form, so I'm only speaking from personal experience. More