Maita Toyota of Sacramento

Routine Service The customer service agent, Steve Morris, was personable, professional, and delightful. He called as promised when the car was finished, and ensured m The customer service agent, Steve Morris, was personable, professional, and delightful. He called as promised when the car was finished, and ensured my car was ready during the time frame he quoted. My only disappointment was that, for some reason, the person who serviced my car removed the child car seat and stuck it in the back compartment. That would have been okay had he put it back in place when he finished, as that is a difficult and time intensive chore for me. More

Excellent service We brought our Camry in for service and it turned out that trading it in was our best option. The team handling us was great! We brought our Camry in for service and it turned out that trading it in was our best option. The team handling us was great! More

Efficient and helpful I wemt in for a recall for my Rav4. The gentleman Steve was very helpful and nice. They needed me car for the majority of the day and paid for an uber I wemt in for a recall for my Rav4. The gentleman Steve was very helpful and nice. They needed me car for the majority of the day and paid for an uber to and from my home to the service center. Overall I was happy with the service and my car seems fine! More

Friendly and quality service From making an appointment to arrival at Isle number 1 and the service was friendly and effective. Driving away I felt my car had been improved. From making an appointment to arrival at Isle number 1 and the service was friendly and effective. Driving away I felt my car had been improved. More

SECOND VISIT My air bag was finally replaced. Thank you. After I picked it up and started driving it around I noticed something rolling around inside my console. My air bag was finally replaced. Thank you. After I picked it up and started driving it around I noticed something rolling around inside my console. I had noticed that all my "stuff" had been moved around and put here and there (stuff from my console and glove box). After Christmas, I took the car back in. I left it after hours to be worked on the next day. This time I cleaned the console out. I was called and told it was tic tacs that were in a cubby hole (I knew this was not so, because I had moved them). Long story short, as the car was being brought out to me the mechanic noticed the rolling around, as I had told them. He took it back and discovered a roll of Tums that had been dropped during the fix process. #1, I should have been told that I needed to clean my console out to start with. Since I didn't know, they did it, but all the stuff should have been put in a bag and returned to me, not spread out! As usual. Everyone was very nice, but I wasted many hours resolving a silly problem. More

17 years of exceptional service My first Toyota I owned for a period of 16 years and and a grand total of 350,000 miles. My current car was purchased in 1999 in the Bay Area, and I My first Toyota I owned for a period of 16 years and and a grand total of 350,000 miles. My current car was purchased in 1999 in the Bay Area, and I moved to Sacramento in 2000. I have not had this car serviced anywhere else, as I have been very pleased with the maintenance performed on my car; and with the great customer service. I work an early shift at work. Many times I have brought my car in the day before a service appointment, pick up a rental car (at a very inexpensive rate), and then receive a call at work the next day saying my car has been serviced and ready to be picked up. I More

No Hassle Test Drives and Purchase at Maita ToYota My purchase process took two weeks. The Sales rep Marko who met us at the front entrance listened to our needs and gave us the opportunity to test dri My purchase process took two weeks. The Sales rep Marko who met us at the front entrance listened to our needs and gave us the opportunity to test drive the vehicles that were being considered. Our other car was evaluated for trade in during that time and a reasonable offer was given by the Manager . Some time was spent exploring needs and budget. the Sales follow up was courteous and not intrusive I was able to approach my sales rep with my choice and budget . A vehicle was available with the options and color I wanted He and his Sales Manager Jay took the time to consider this and agree to a price that met my needs. This was followed through without delays . The meeting with the Finance representative Sami was through and expedient. Options for protection were explained and reasonable prices were offerered. The vehicle was delivered with explaations and insturctions by another representative.and I was able to drive home within 3 hours time . More

My Maita Service experience My Solara initially failed SMOG. I made appointment with Maida for service to pass SMOG. The vehicle was inspected, and found nothing that needed to r My Solara initially failed SMOG. I made appointment with Maida for service to pass SMOG. The vehicle was inspected, and found nothing that needed to replaced. Make adjustment and was ready to go. All other inspection diagnosis passed with no additional work. Always looking for a service company to insure we are told what we need to hear and how to solve a problem. Maida passed. I will visit again. I drive this car perhaps 1,000 miles a year. I want to keep it in top shape for as long as I have it. More

Worth a long day at dealership I had made an appointment to see used Prius and we test drove two. Marco was very attentive, but the process seemed to take about 2 hours longer than I had made an appointment to see used Prius and we test drove two. Marco was very attentive, but the process seemed to take about 2 hours longer than it should have. At the very end, we were told "there is only one key to your car, it's been a rental and the other key was lost." I was very upset to learn this MAJOR piece of information as we were literally walking to the car. Marco agreed to give us his employee discount on the next key, which will require another visit to the dealership. We had a 4 year old with us and simply couldn't spend another hour or two there after a 5 hour day there already. I know the keys are very expensive, but I felt cheated. Since the key was 'missing' when we tried to test drive it, I believe the fact that there was only one key for the car was probably known early on. It's hard to spend so much on a car (although I hear no one at the dealership made any money on our purchase) and then get expensive news. Honestly, if I'd been told upfront, I believe I would have still bought the car, but I wouldn't have felt deceived. Marco was knowledgable about the vehicle and nice with us. The finance woman ( I do not recall her name) was very good at quickly completing our paperwork once we finally got in to see her. More

Marlon The service was quick and friendly. They were competent and honest about car needs and how long service could be. Marlon helped to make a time when th The service was quick and friendly. They were competent and honest about car needs and how long service could be. Marlon helped to make a time when the services could be done and Brian helped schedule quickly. They were great to work with and I am thankful for their service. More