Maita Chevrolet - Service Center

My service advisor Cruz is awesome. She keeps me unposted on the status of my car. She works to get me out and on with my day as soon as possible. She keeps me unposted on the status of my car. She works to get me out and on with my day as soon as possible. More

Went for a 8:30 am appointment got there at 8. They checked my truck in and parked it in the parking lot. Around 11am the person who checked me in saw my outside and asked if I was ok. I said I do They checked my truck in and parked it in the parking lot. Around 11am the person who checked me in saw my outside and asked if I was ok. I said I don’t like how my appointment was at 8:30 and my truck is still in the lot. She went on to explain with an attitude that staffing is short and I said I was getting a ride . I said how does me getting a ride or waiting there determine when it’s worked on if you still have staff issues? She continued with an attitude to tell me they make it a priority to see ones who wait there first and I should have told her I was there. I politely replied it’s not my responsibility to let you know where I am , I think it’s yours to keep to my appointment time. She ended with the time just keeps a place for the vehicle to be seen when they get around to it. So I could have came in later and got more sleep and not of had to stay up after work and have to drive with tired or I could have went to work half a day and planned my appointment to be at 11:30am when they finally took it in and only would have to wait a hour which was the total time it took. And I could have worked time off for that accordingly. The person expressed no sympathy for my concerns on this matter to where I’m seriously considering taking my business elsewhere. Also if it’s your policy to not take in vehicle on or close to appointment times it should change because that’s not good customer service. It should not be that hard to prioritize time with repairs or organize them better , instead of having a wait window of 4 hours or more More

Josh Crump is the best! Found the car we wanted and gave us a great deal. Found the car we wanted and gave us a great deal. More

Josh arranged my service even thought it’s not his job. great ongoing after sales support. great ongoing after sales support. More

Despite having an appt for 7:15 am, it took an hour to begin the service. The service tech could not find the location of the vehicle after someone else moved it somewhere. The wheels were left with greas begin the service. The service tech could not find the location of the vehicle after someone else moved it somewhere. The wheels were left with greasy, rubberized smudges on the spokes after a rotation. Very difficult to clean it off. Even after producing an email with the $20 off for the service, I received a rebuke for not having the hard copy I received in the mail. It was not a happy experience, before during or after. More

I came in for my first service on my 2024 trail boss I explained to the service writer that I occasionally hear a noise under the back of my truck. the service writer begins to tell me its common while le explained to the service writer that I occasionally hear a noise under the back of my truck. the service writer begins to tell me its common while leaning against the bed of the truck to shake it to duplicate the sound he puts a dent in my new truck with the palms of his hands. So I have damage to a brand new vehicle. The truck is black and the dent stands out badly. I do not believe it was intentional just not thinking . You can not just lean in an push into the side of the bed and not do damage to the metal More

Alfredo is a great representative for your company. He very professional and knowledgeable and keeps customers well informed. He very professional and knowledgeable and keeps customers well informed. More

Great experience ! Exceptional customer service, very knowledgeable, helpful and professional. Thank you, I really appreciated Exceptional customer service, very knowledgeable, helpful and professional. Thank you, I really appreciated More

Cruz is great and very proactive in communicating throughout the day which makes the whole process smoother. throughout the day which makes the whole process smoother. More

Cruz is great at communication and explaining what’s wrong with the vehicle. Always response quickly. wrong with the vehicle. Always response quickly. More