Maita Chevrolet - Service Center

Went for a 8:30 am appointment got there at 8. They checked my truck in and parked it in the parking lot. Around 11am the person who checked me in saw my outside and asked if I was ok. I said I do They checked my truck in and parked it in the parking lot. Around 11am the person who checked me in saw my outside and asked if I was ok. I said I don’t like how my appointment was at 8:30 and my truck is still in the lot. She went on to explain with an attitude that staffing is short and I said I was getting a ride . I said how does me getting a ride or waiting there determine when it’s worked on if you still have staff issues? She continued with an attitude to tell me they make it a priority to see ones who wait there first and I should have told her I was there. I politely replied it’s not my responsibility to let you know where I am , I think it’s yours to keep to my appointment time. She ended with the time just keeps a place for the vehicle to be seen when they get around to it. So I could have came in later and got more sleep and not of had to stay up after work and have to drive with tired or I could have went to work half a day and planned my appointment to be at 11:30am when they finally took it in and only would have to wait a hour which was the total time it took. And I could have worked time off for that accordingly. The person expressed no sympathy for my concerns on this matter to where I’m seriously considering taking my business elsewhere. Also if it’s your policy to not take in vehicle on or close to appointment times it should change because that’s not good customer service. It should not be that hard to prioritize time with repairs or organize them better , instead of having a wait window of 4 hours or more More

I came in for my first service on my 2024 trail boss I explained to the service writer that I occasionally hear a noise under the back of my truck. the service writer begins to tell me its common while le explained to the service writer that I occasionally hear a noise under the back of my truck. the service writer begins to tell me its common while leaning against the bed of the truck to shake it to duplicate the sound he puts a dent in my new truck with the palms of his hands. So I have damage to a brand new vehicle. The truck is black and the dent stands out badly. I do not believe it was intentional just not thinking . You can not just lean in an push into the side of the bed and not do damage to the metal More

Alfredo is a great representative for your company. He very professional and knowledgeable and keeps customers well informed. He very professional and knowledgeable and keeps customers well informed. More

Great experience ! Exceptional customer service, very knowledgeable, helpful and professional. Thank you, I really appreciated Exceptional customer service, very knowledgeable, helpful and professional. Thank you, I really appreciated More

Cruz is great and very proactive in communicating throughout the day which makes the whole process smoother. throughout the day which makes the whole process smoother. More

Cruz is great at communication and explaining what’s wrong with the vehicle. Always response quickly. wrong with the vehicle. Always response quickly. More

Cruz was very polite, knows her job, kept me well informed. Gave me good suggestions , and advice. a pleasure to work with. informed. Gave me good suggestions , and advice. a pleasure to work with. More

I’ve been taking my Chevy’s to Maita for years, because, the dealership is comfortable, quick, efficient and everyone who works there is friendly, knowledgeable and helpful. the dealership is comfortable, quick, efficient and everyone who works there is friendly, knowledgeable and helpful. More

Great customer service. All staff was great but Alfredo communicated throughout where they were in the process and what was found including solutions and price prior to movi All staff was great but Alfredo communicated throughout where they were in the process and what was found including solutions and price prior to moving forward. More

This was the first time I brought my truck in for service and everything went fine. Was provided an estimate and time when the vehicle would be finished. Service took less time than anticipated and I recei and everything went fine. Was provided an estimate and time when the vehicle would be finished. Service took less time than anticipated and I received terrific customer service. More