Maita Chevrolet - Service Center

I made the mistake of making an appointment. You take first come, first serve. My car was serviced for several hours after my appointment time. That's garbage. Your service writer was responsive You take first come, first serve. My car was serviced for several hours after my appointment time. That's garbage. Your service writer was responsive to this, but the damage was done. Why should I bring my car back or buy a new one from you when you do this? I can get a GMC without the hassle. Your response????? More

Bryana was great getting us checked in and keeping us updated on the service of my wife's car; oil change, tire rotation and cabin air filter replacement. We were given a time frame of one to one and one updated on the service of my wife's car; oil change, tire rotation and cabin air filter replacement. We were given a time frame of one to one and one-half hours to complete the work. Bryana kept us updated and let us know when the car was finished and advised that they were completing the paperwork. We saw the car was finished as it was parked in the "outbound" lane for service. Well, we waited forty-four additional minutes for the paperwork to be completed. During that time, I checked with the cashier and finally Bryana as to the hang up on the paperwork. Bryana shared that there was an error that they were resolving on the paperwork and for the extra time waiting on the paperwork to be completed, Bryana advised that Maita would give us a 15% discount on our bill. We appreciated Bryana tracking down the glitch and the discount for our time. Otherwise, the service was great. The rating reflected the forty-four minute additional time for the paperwork to be done. More

Service Advisor Brittani King provided Excellent customer service regarding major brake repairs to my 23 year old Silverado 2500HD. She was very knowledgeable and made me feel at ease regarding all of the w service regarding major brake repairs to my 23 year old Silverado 2500HD. She was very knowledgeable and made me feel at ease regarding all of the work to be done - which I did over a month due to finances. Anyway, Ms King is the type of person I would select if I were a business. Please pass along my pleasant experiences with Ms King. I have been a Maita service center customer for over 17 years. Randy Garrett More

I had an appointment for a regular oil change. Sat in the waiting room for almost two and a half hours for the car to be done. That is way too long for this type of service. Sat in the waiting room for almost two and a half hours for the car to be done. That is way too long for this type of service. More

The sales department was great. Eric has been a great person to work with, but the service department has been terrible. I bought a certified car that had many problems and I’m at t Eric has been a great person to work with, but the service department has been terrible. I bought a certified car that had many problems and I’m at the point of wanting to get rid of the car. I’m still waiting for parts to come in for the car to be fixed from my car that only had 38,000 miles on it when I purchased it. More

We had an 8am appointment for a simple oil change & adjustment to a new bed cover they dealership put on. We dropped it off the night before to make sure the truck was there early and there were no del adjustment to a new bed cover they dealership put on. We dropped it off the night before to make sure the truck was there early and there were no delays. At 2pm, they had just finished the oil change and couldn't tell us when the bed cover defect would be addressed. We eventually had to take the truck to get to work and now have to come back again. Staff was kind & professional but we didn't find that lack of timeliness to be very courteous given the fact that we had an 8am appointment. More

Whole process was very easy. Was in and out within a couple hours. 10/10 would buy from here again Was in and out within a couple hours. 10/10 would buy from here again More

Alejandro was a great service manager and went above a beyond. Good first time experience for me! beyond. Good first time experience for me! More

Alfredo Sandoval always provides outstanding customer service! He's been my Service Advisor for several of my former vehicle's years ago. I was very pleased with the service. Ron, the Shuttle Driver, a service! He's been my Service Advisor for several of my former vehicle's years ago. I was very pleased with the service. Ron, the Shuttle Driver, also provided very safe shuttle service and is an excellent driver. Both Ron and Alfredo should be recognized for jobs well done in representing Maita Chevrolet!! More