Maita Chevrolet

Great service!! We came in thinking of buying an used truck. We got a new 2017 Silverado instead. Diego is a great employee, all the staff is very friendly and knowle We came in thinking of buying an used truck. We got a new 2017 Silverado instead. Diego is a great employee, all the staff is very friendly and knowledgeable in the area of expertise. Super happy !!! More

2017 Chevy Silverado 4X4 It was well worth the time and investment that we put into the purchase of our new vehicle. I had been shopping around for a good while and found exac It was well worth the time and investment that we put into the purchase of our new vehicle. I had been shopping around for a good while and found exactly what I was looking for. Kevin our sales guy did an exceptional job and we are very pleased with the experience we had buying our new Truck. Thanks again!!! More

Worse buying experience every. So, since management doesn't bother to return calls or emails, maybe I can get their attention here. Sorry for the long story, but you can not make t So, since management doesn't bother to return calls or emails, maybe I can get their attention here. Sorry for the long story, but you can not make this stuff up. So I chose to come to your dealership because of the relationship I was told you had with USAA. I live in Nevada and it was not a short trip to come down there and buy a truck. But you had the one I wanted in stock and there was a really good sale going on the 2500's. Josh reached out to me within minutes of getting my pre-approval from USAA for the truck I wanted and I made arraignments to come down last Saturday to see it. Before coming down, I confirmed with him that there wouldn't be any problems since I live in Nevada and I had this pre-approved financing through USAA. He told me that if we came to an agreement on the purchase, that I would be able to drive the new truck home on Saturday, but that we would have to meet up on Monday at a notary to sign some documents. Great, I got my family in my truck and made the trip down there to see Josh. In the three days leading up to my appointment, I got three phone calls and two emails confirming my appointment and making sure I was still coming. No problem with that at all. I really like open communication. Now fast forward to Saturday July 29th. I was a little early, my family was really excited to check out this new truck. Josh was on-time and had the truck pulled up for me to see. I test drove it, loved it, family loved it, and made a deal. I was ending up getting a bit less then what I expected for my truck, but I really can't stand the negotiation side of these things. I felt I was getting a fair price on the new truck so I took it. This is where everything derailed. Now Josh is telling me that I have to wait till Monday to have the truck delivered to me because of the the state taxes. Ok, they are less in Nevada then California, I see how this is working, but because of a back story (I will share in a minute) I really was ok paying more for the taxes and told him that. The next reason for waiting was that your DMV clerk doesn't work on Saturday, and there is no way to get atemporary registration done until Monday. I explained that if I could have a dealer plate, I will come back to Elk Grove on Monday and do whatever you needed me to. Well, the third excuse now is they won't let me take it till the bank "funds" the loan. But Tom Dittmar promised that he was faxing the documents to USAA on Saturday right after i signed them. And it will be funded by Monday. Tuesday at the latest, and I'd be able to take delivery. I'm not happy, but I accept that and move on. Drive home and wait till Monday. I call Josh on Monday morning and he told me he was going to check on the progress. I end up calling USAA myself and they confirm that they had not received the paper work from your dealership. Josh calls me back a little later and says that your finance guy has a stack of deals from the weekend and is going through them, but that I am a priority. That was 1030 Monday. I call back at 5pm Monday to ask how its going. Talked to Dan. Dan says he's going to look into it and call me back Tuesday before 10am. Tuesday at 10am Dan calls me and says that it was submitted to USAA but they need to wait for it to fund before they can deliver the truck to me. I have bought several vehicles from dealerships in my life and have never had to wait for the bank to send the money to the dealer before i could take delivery. I don't hear anything Wednesday, but I did leave a message for Dan, cause that's who I thought was working with me. I confirm with USAA that the loan is funded and paid the dealership Thursday morning. I'm expecting a call to arraign for delivery. Nothing. I start calling about 9 am. I left messages for Dan, Josh, some guy named Eric, and Rigo. Whoever answers the phone for your dealership confirmed Rigo was there, I expressed my strong desire to speak with someone, and they put me through to his phone. Still no answer and no return call. I even went online and did the chat thing on your website. Whitney said she was very sorry and would have someone call me right away. Today at 1:45 (the first communication I heard from you guys since Tuesday) I get this email from Josh; "Shannon we are working on getting the drivers set up to get you the truck tomorrow. What is a time window that works for you?" Not sorry we didn't call you, not a personal phone call. I'm worth a two sentence email from you guys after this week of a complete lack of communication. So, the back story. I'm not looking for sympathy, I paid what you advertised your truck for and I accepted what you offered to pay for my trade in. My wife has metastatic non-small cell lung cancer that is in her brain (20+ tumors). The Friday before we came to purchase this truck, she had a brain MRI with a follow-up appt on the following Tuesday. This test was going to tell us if she had weeks to live or a few months. This whole purchase for us and the timing was to be a distraction from cancer and what my family is going through, not to add stress to our lives, cause we got enough of that to go around. You guys were great up to the moment I signed the contract. And it went down hill from there. I didn't share this with you guys cause I wasn't looking for sympathy or special treatment outside of how you would treat any customer that walks into your dealership. I waited until I knew the truck was going to be delivered before even sharing my experiences with you. We weren't given terrible news last Tuesday, but just more questions, so goes the cancer battle. I'm not going to tell you how many people I know or how I want to blast you on social media, cause that really doesn't do anything and customer service survey's, well only matter if your level of service matter's to you. I just hope you learn that you don't know what people are going through when they walk in the door. You should treat every customer like they could be going through what my family is. And one last slap in the face, I took delivery today, August 4th, in Nevada. While my daughter and I stood int he parking lot watching out beautiful new truck pull into the parking lot, the delivery driver hit a parked car. Then spent 15 minutes trying to rub out the damage with baby wipes. Hows that for my $55,000 truck purchase. More

Overall good experience. Kevin made the visit easy. Kevin was patient and is a great communicator. He kept in contact with me for a month with frequent check ins, I appreciated it. I highly recommend Ke Kevin was patient and is a great communicator. He kept in contact with me for a month with frequent check ins, I appreciated it. I highly recommend Kevin to anyone. More

Excellent Josh is the best car salesman that I have ever dealt with. He helped me find the truck that I have wanted for a long time. Thanks Josh Josh is the best car salesman that I have ever dealt with. He helped me find the truck that I have wanted for a long time. Thanks Josh More

Fantastic Experience, Pricing, and Loan Servicing Before I set my sights on a used car at Maita Chevrolet, I had researched Carfax and other auto sites for a (mostly) made-in-the-USA compact vehicle. Before I set my sights on a used car at Maita Chevrolet, I had researched Carfax and other auto sites for a (mostly) made-in-the-USA compact vehicle. I've purchased used vehicles before, but always paid cash. This time, I needed to establish my credit with a loan. I called Maita, and Merv responded. We scheduled an appointment the next day. He also e-mailed additional details, photos, and the Carfax for the vehicle. When we arrived at Maita (a 2.5 hour drive), we were able to connect with Merv right away. Merv is such a friendly, good-natured, and a knowledgeable person! We really enjoyed Merv's company and insights during the purchase processing. He is polite, patient, and dedicated to serving our customer needs. Merv even took us for a test ride in a new electric Chevy Bolt! We were really impressed with Merv's outstanding customer service and genuineness. Thanks Merv for making our day and guiding us to a great vehicle fit! We would not have had an all around win-win experience if it wasn't for your smart and customer friendly interactions! More

I love my Colorado! I really enjoyed my experience with Maita Chevrolet and with Mark Wheeler! If you are looking for a new car or truck and don't want to be harassed go I really enjoyed my experience with Maita Chevrolet and with Mark Wheeler! If you are looking for a new car or truck and don't want to be harassed go to Maita Chevrolet!! More

Great experience! Tony and his crew did an excellent job getting our 2017 3500HD 1 ton truck brought in just the way we wanted it. Our truck went to work as soon as we Tony and his crew did an excellent job getting our 2017 3500HD 1 ton truck brought in just the way we wanted it. Our truck went to work as soon as we brought it to the shop and hasn't stopped. Thanks again and looking forward to doing more business. Tom Butts Owner of Nor-Cal Equipment Rentals More

Great Experience After a long day of car shopping and visiting about 5 dealerships with dealers who would ask what I wanted and show me the complete opposite, I was re After a long day of car shopping and visiting about 5 dealerships with dealers who would ask what I wanted and show me the complete opposite, I was ready to give up for the day but thought I would check out Maita Chevy as the last stop of the day. Kevin came out to us on the lot and asked really good questions to get a better understanding of what I was looking for and he actually did just that and showed me cars that were in my budget and that I would like. With the help of Rich, I was able to get a great car around my budget and they made the whole experience much more pleasurable than I was expecting. I will definitely be coming back the next time I need a car- and will save myself the hassle of dealing with other lots!! Thank you again Kevin and Rich!! ;)) More

Amazing MY sales representative Mark Sensier was very patient with me and didn't come off as he was just trying to just make a sell. He made sure I was 200% s MY sales representative Mark Sensier was very patient with me and didn't come off as he was just trying to just make a sell. He made sure I was 200% satisfied with my purchase. Will definitely be doing business with him in the future and will send family and friends to him. More