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Maita Chevrolet
Elk Grove, CA
3,073 Reviews
Maita Chevrolet is located at 9650 Auto Center Drive Elk Grove, CA 95757. Our central location near the Golden State HWY allows us to conveniently provide sales and services to customers visiting from Sacramento, Stockton, and Lodi, CA. For youre convenience, our sales department is open everyday with extended office hours. Please use the map to get specific driving directions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 3,073 reviews
November 02, 2024
Without a doubt the worst experience we’ve ever had purchasing a vehicle. We’ve purchased many GM cars starting in 1969 with a Camero 350 SS, 2 Chevy station wagons, a Chevrolet PU , a Buick enclave, a purchasing a vehicle. We’ve purchased many GM cars starting in 1969 with a Camero 350 SS, 2 Chevy station wagons, a Chevrolet PU , a Buick enclave, and now our 2nd Suburban. We called in and let them know we were interested in the 2022 Chevrolet Suburban. We talked to Fred who was the sales manager who assigned Clemente to work with us. Clemente took us on a test drive and tried to explain some of the features and assured us he would help us get things working before we left. We did like the vehicle and decided to purchase the vehicle. We arrived at the Elk Grove dealership at 11:45 am. Clemente had issues getting paperwork completed. We waited all day for a contract to be written. My wife became hypoglycemic and needed some protein but all they had was a vending machine with sugar items. They had a package of cheese crackers that cost me $2.50 from the machine. During the whole agonizing experience ,which we started to walk away from 3 times, we were offered one bottle of water each. By the time we finished with finance, we paid cash, it was now dark, no one really showed us how to use anything in the car, when Clemente was showing us a storage area in the back of a plastic handle came loose. It was to dark and we were to tired and just wanted to drive home which was in Stockton Ca about a 45-60 minute drive. I managed to fix the cargo cover handle the following morning. Clemente left me a card with his number and told me if I had any problems to call, he would take care of us. I called Clemente and told him there was a problem with the My Chevy App. It did not work either of our iPhones. He said he was off but he would get on it first thing on Tuesday. When I didn’t hear from him I called him and said Dante, the business manager, was going to call me,which he did. I explained the problem, told him I had worked with OnStar and they told me their was not an activated number in the system. He told me the dealership had to call their tech support and gave me a number for them to call which I gave to Dante. Dante said he would get back to me but never did. I texted Clemente and told him no one got back to me. He called me back and said it was a difficult problem and may take some time to get back. By this time I am furious and told him I was ready to file a DMV complaint. He told me they would just laugh at me. Today, Friday morning, we have had the suburban for 7 days. We have lost a week of our free subscription and no one has called me back. I used the blue onstar button to call for the third time and everything again to them. I explained what other techs had told me so they worked with me. The problem was due to the fact that Maita Chevrolet had repaired the radio when preparing it for sale and did not register the new hardware with Onstar so the Onstar system could no see the VIN of the vehicle. If Maita would have followed through with the information I provided them with the problem could have been resolved on Tuesday. We still are trying to figure out how to use all the feature of this vehicle. I don’t expect to much help from Maita Chevrolet, they basically didn’t follow through with anything we were told. In the past I have purchased most of my vehicles from American Chevrolet in Modesto, Ca. Where we were alway treated like family and we alway felt good afterwords. We couldn’t afford a brand new suburban this time but wanted a GM certified used and found this one on CARFAX in Elk Grove. We started out very positive with Maita Chevrolet but by the time we left there we felt like it was the biggest mistake of our lives. We have both lost sleep over this and do not plan on going back to Maita. I have already asked American Chevrolet in Modesto if our GM warranty can be used there and they said yes. More
by JKLOSR
Verified Customer
November 02, 2024
Alejandro was a great service manager and went above a beyond. Good first time experience for me! beyond. Good first time experience for me! More
by HYDROGEODAN
October 30, 2024
Alfredo Sandoval always provides outstanding customer service! He's been my Service Advisor for several of my former vehicle's years ago. I was very pleased with the service. Ron, the Shuttle Driver, a service! He's been my Service Advisor for several of my former vehicle's years ago. I was very pleased with the service. Ron, the Shuttle Driver, also provided very safe shuttle service and is an excellent driver. Both Ron and Alfredo should be recognized for jobs well done in representing Maita Chevrolet!! More
by AVA GRIMES
Employees Worked With
Alfredo Sandoval and Ron
October 28, 2024
Always have had great service here. Alfredo and Tom has always been friendly and helpful taking care of my Corvette Alfredo and Tom has always been friendly and helpful taking care of my Corvette More
by nelson3rick
Employees Worked With
October 26, 2024
You get the best deal here at Maita Chevrolet. Everyone in their work force are very nice and will make sure you come out happy and satisfied with your price. Best deal in town. Everyone in their work force are very nice and will make sure you come out happy and satisfied with your price. Best deal in town. More
by PLANVINCENT7
Employees Worked With
Other Employees :
James Breshears
October 25, 2024
Great communication and no pressure. Bryan was great to work with. I bought my truck over the phone in about an hour. And it was delivered to my house with a full tank by the afternoon. Bryan was great to work with. I bought my truck over the phone in about an hour. And it was delivered to my house with a full tank by the afternoon. I had a great experience and simply love my truck! More
by KULARIS JAMES
October 24, 2024
Great people that are customer oriented and very knowledgeable of vehicles . Good selection of vehicles and do a great job of the process of purchasing a vehicle. knowledgeable of vehicles . Good selection of vehicles and do a great job of the process of purchasing a vehicle. More
by HOMESPUN53
October 23, 2024
Friendly staff. Had my first service performed. Work was easy to schedule and work was done on time. Had my first service performed. Work was easy to schedule and work was done on time. More
by KENCOMP302
October 22, 2024
Cruz is an amazing example of the perfect service advisor! She explains things well. Keeps my car up to date on things and sometimes even saves us money when she can. I so appreciate her! I hope you advisor! She explains things well. Keeps my car up to date on things and sometimes even saves us money when she can. I so appreciate her! I hope you can do something nice for her. More
by cherylwayne24
Employees Worked With
Cruz
