Maguire's Ford Lincoln East

Tyler S. Was great. Probably the best salesmen I've dealt with. I would definitely ask for him if I was buying another car there. The people at the dealership Was great. Probably the best salesmen I've dealt with. I would definitely ask for him if I was buying another car there. The people at the dealership were all really friendly. The dealership was super clean. They offered drinks and snacks which was nice if you had to wait. Although you always want a better deal, it was still a good deal. I did have an appointment and the 4Runner was waiting at the front. I haven't used the service department yet. But I do have high hopes for them. More

2019 Transit Connect ABS module replacement and programming. Derek the Service Manager covered for his buddy the professional tech. Four screws removed from the cowl by the qualified and trained programming. Derek the Service Manager covered for his buddy the professional tech. Four screws removed from the cowl by the qualified and trained Ford tech, three loose ones made it back. The fourth, which supports the brake fluid reservoir, was omitted. Why? In a hurry? Didn't care? Too much effort required? Dropped it in the engine bay and said the h*ll with it, the customer will never know? FOUR bolts, you missed 25% because you don't care. The brake reservoir bounces freely as the vehicle goes down the road. Ford designed plastic fittings under hydraulic pressure capable of supporting this weight? If so, they would have saved a penny and omitted the support bolt themselves. Or does the tech know more than Ford engineers? 5,000 miles from now, when my kids are driving on the interstate, and the reservoir or fittings decide to crack and drain all the brake fluid, they will be killed as there will be no brakes. But that's okay Derek the Service Manager says, the tech "doesn't remember" if he took those bolts out, so he's not to blame. The tech also doesn't know if he needed to take those out to R&R the ABS module. Well, he did remove them. No one else has worked on this vehicle other than oil changes in 51,000 miles. Just your buddy, Derek. I understand your job is to deescalate the situation and get the PO'd customer off the phone. I also understand Maguire's Ford techs have the apathetic attitude they do because Derek has the same. But that's okay, they aren't your kids. How can the customer ever prove fault for wrongful death thousands of miles later? This is a simple bolt the tech chose not to reinstall, which is required to support a vital safety component. IS it floating around in the engine bay after he dropped it? What harm will that cause? If the tech couldn't care less about a simple 8mm bolt, what else did he do, or did not do, that I have yet to discover? He's shown he doesn't care about the simple things, how lazy was he with the more important? Thank God I didn't allow this tech to do any further work. What else would he have "not remembered" when Derek asked him? To be fair, Derek said they would replace the bolt, if I drive the 45 minutes to him. 1) Why would I drive 45 minutes one way for your buddy to fix his intentional omission, when he chose not to do a simple task correctly the first time? 2) No way in h*ll is Maguire's getting their hands on any of our vehicles again. I'd sooner trust the Vo-Tech kids to have more ethics and pride in their work. 3) One of your peers ( Not you, Derek) offered a mobile tech to come to me and replace the bolt. I appreciated the gesture, but declined. That was a stand-up, responsible act by a guy who should be running the service department. Thank you. I would prefer a non-dealer shop inspect Maguire's "Ford professionally trained" work and repair any defects found. Very disappointing. You spent more effort not caring and getting me off the phone than even thinking about taking responsibility Derek. More

I purchased my Bronco Sport there 8-23. I completely endorse my salesman Jeremy Larkin. This is the thrid time I’ve had my car serviced there. inspection and oil changes. They promote free I completely endorse my salesman Jeremy Larkin. This is the thrid time I’ve had my car serviced there. inspection and oil changes. They promote free car washing. Which they did the first 2 times. This time they refused because it is not their policy to wash cars with roof racks. They washed it the first two times with roof racks. So I left and ran it through a Local Hershey Car Wash. Roof racks and all. When I checked in why didn’t they tell me of this phantom new policy? Why did the wash it the first two times? Why can I wash it in a local car wash? it was over 40 degrees. But my roof racks all of a sudden were dangerous. Do they wash cars with factory installed roof racks? Would they wash them if I bought the roof racks from them? I find this policy very perplexing and may I put it more plainly, xxxxxx Fecal Matter. More

Very patient. Made sure we understood the extra coverage we requested. Explained the instrument panel,,etc. Made sure we understood the extra coverage we requested. Explained the instrument panel,,etc. More

Before the holidays of 2024, I visited Maguire Ford and had a great experience working with Skylar Waltman. We test drove several cars to find the best fit for our family. Skylar was really patient and too had a great experience working with Skylar Waltman. We test drove several cars to find the best fit for our family. Skylar was really patient and took the time to explain the differences between leasing and financing, which helped us make an informed choice. After deciding on a car, we visited other dealerships to check out their holiday specials, but we felt like they were trying to rush us into a decision. On the other hand, working with Skylar at Maguire Ford made the whole buying process easy and clear. He was professional and made sure I understood everything, and Mason from the finance team was also very helpful. Skylar’s professionalism and commitment to helping customers really stood out, making the experience enjoyable. I left the dealership not only with an amazing vehicle but also with the peace of mind knowing I got the best deal. If you’re looking for a new car, I highly recommend Maguire Ford. Skylar made my car-buying experience exceptional! More

A class act, professional dealership. My salesman, Al, was great to work with, courteous and friendly. He made the transaction a pleasure. Highly pleased with my purchase. If you're purch My salesman, Al, was great to work with, courteous and friendly. He made the transaction a pleasure. Highly pleased with my purchase. If you're purchasing a new vehicle, look no further than Al Ogurack and Maguire's Ford. More

Always pleased with my service. customer service is good in service dept.been haveing my car serviced there since I bought it brand new off there lot. customer service is good in service dept.been haveing my car serviced there since I bought it brand new off there lot. More

Solid inventory, very easy to work with, kept their word, reliable and friendly, excellent vehicle at a fair price reliable and friendly, excellent vehicle at a fair price More

This is the third vehicle I have brought at Maguire’s Ford. Al was my salesperson and again he did a wonderful job. Al was very knowledgeable friendly and professional. I know they have a fantastic servi Ford. Al was my salesperson and again he did a wonderful job. Al was very knowledgeable friendly and professional. I know they have a fantastic service department and Al went over this with me. Thank you for the great experience. More

Buying my Lincoln was nearly a 6 month process since it was a completely new model for 2024. The dealer/salesperson was communicative throughout the process, updating me on build dates and shipping progres was a completely new model for 2024. The dealer/salesperson was communicative throughout the process, updating me on build dates and shipping progress. They’ve been solid after the sale too, addressing minor issues with the vehicle. Highly recommend! More