Maguire Ford Lincoln - Service Center

Prepared all items I had asked for except one as they Needed to order a window switch and will call when in. Vehicle cleanliness inside was not great at all when I picked up, they could wipe up which wo Needed to order a window switch and will call when in. Vehicle cleanliness inside was not great at all when I picked up, they could wipe up which would be an nice thing to find that they did. I spent a good 15 minute before I entered vehicle. More

Excellent. Front desk personnel were fantastic. Fixed my speaker as well which may have saved my life for the interim... haha! Remarkable experience. Thank you. my speaker as well which may have saved my life for the interim... haha! Remarkable experience. Thank you. More

The job took only 15 minutes (I had already done most of it myself) and I was charged $193. I couldn't believe it! When I asked why, I was told "we charge a flat one hour rate." Won't be going there again! it myself) and I was charged $193. I couldn't believe it! When I asked why, I was told "we charge a flat one hour rate." Won't be going there again! More

The customer service was excellent. I took my Ford in for a airbag recall. I knew my check engine light was on that was the only light on. I got there to pick it up and they said my airbag light was on I kno a airbag recall. I knew my check engine light was on that was the only light on. I got there to pick it up and they said my airbag light was on I know when I dropped it off it was not on. When I told them that it wasn’t on she told me yes it was they take notes of all lights. On the dash being on. So know I’m stuck paying for them to do a diagnostic test on it or drive it with it on. More

Service center unable to replicate numerous issues I’ve had in the last 6 months causing me to have to go back a half dozen times for two separate issues. Service staff is very friendly but does not typic had in the last 6 months causing me to have to go back a half dozen times for two separate issues. Service staff is very friendly but does not typically call to update status. Had to wait over two months to get parts in for a big repair. This is understandable due to the Covid parts shortage but I had to keep calling them because I never was given an estimated date. Also forgot to put on an inspection sticker after performing a state inspection causing me to go back to dealer. More

New well designed service entry. Competent staff, courteously handling customer delays. Airbag replacement completed in timely fashion. No obvious problems with this installation. Truck returned cl courteously handling customer delays. Airbag replacement completed in timely fashion. No obvious problems with this installation. Truck returned clean. More

Excellent service department from the welcome and initial paperwork to the final payment process. The building was clean, neat and comfortable. Great dealership! Thank you paperwork to the final payment process. The building was clean, neat and comfortable. Great dealership! Thank you More

Just there for an inspection, that was fine.Also had a Just there for an inspection, that was fine. Also had a issue with the Lincoln App and they tried to help with that as well. Waiting areas were comf Just there for an inspection, that was fine. Also had a issue with the Lincoln App and they tried to help with that as well. Waiting areas were comfortable. Bottled water would have been nice. Service pick up and delivery were not offered when I made the appointment - should I ask for this in the future? If so it should be known otherwise it does seem awkward to have to ask for a service you are entitled to. Also not sure who I worked with but think it was Krista; and not sure of the name of the young man helping me with the APP issue More

Never receptive to warranty work. They do everything in their power to not do it same with certain things to do with recall work….because then they don’t receive the cost of labor. They are more concerned their power to not do it same with certain things to do with recall work….because then they don’t receive the cost of labor. They are more concerned with making money than actually being helpful or concerned for their customers having reliable vehicles. More

The dealership did not offer or provide a loaner vehicle during the service visit. They also did not wash the car at the end of the service. Both of these services are supposed to be included in the “black during the service visit. They also did not wash the car at the end of the service. Both of these services are supposed to be included in the “black label “ package. More