Maguire Ford Lincoln

Disappointed, Frustrated, Disrespected If I would give this place a ZERO if I could. Horrible customer service. They didn't have a second key when I bought my car. No owners book and no flo If I would give this place a ZERO if I could. Horrible customer service. They didn't have a second key when I bought my car. No owners book and no floor mats. The service manager (Todd) gave ME xxxx when I called about these issues. And yes I did raise my voice when he gave me xxxx. Nobody should be talked to the way he talked to me. My understanding is that the General Manager said he didn't know the whole story of what happened with Todd. Therefore, the General Manager didn't call ME to find out what happened. It doesn't matter if he didn't know the whole story. He should have called me. The message has been loud and clear. They DON'T care about their customers. They only want your money. More

Awesome people, great deal, one of a kind experience It took me two days to purchase my new beaut, Stephen, my salesman was a huge help and I can't imagine having done it without him! He was there every It took me two days to purchase my new beaut, Stephen, my salesman was a huge help and I can't imagine having done it without him! He was there every step of the way, and recommended the vehicle that I now have in my possession, and I couldn't be happier. He even sang me a song (a car salesman/ soon to be broadway opera singer) which made my smile permanent. Two facts I did not know before entering Maguire: 1) The price tag on all of their used vehicles is thousands of dollars less than their value, and for that fact they don't haggle, you're already getting a great deal! 2) The car salesman do not work off commission, so don't think they're trying to screw you over, they're only trying to help you out the best they can. I saved a ton of money on my car, and I am fully in love with it. I really would and will recommend this dealership to any future car owners! More

Alan Mathews was a very good salesman. He didn't drag on the sales pitch at all. Our time is money too! He managed to get us the lowest price on our extended warranty! He was just a pleasure to w drag on the sales pitch at all. Our time is money too! He managed to get us the lowest price on our extended warranty! He was just a pleasure to work with, as we signed all the papers, which didn't take very long either. My husband and I would recommend Alan to all of our friends. Not to mention about the Ford Focus, which is everything and more then we expected to get for our money too! Good Luck to Alan in the future in selling many many cars! Thank you again. More

I have never been more frustrated in my life. A classic case of bait and switch with terms and price. The salesman gave me a price that they would work with and confermed the incentives that Ford was offer case of bait and switch with terms and price. The salesman gave me a price that they would work with and confermed the incentives that Ford was offering, only to find once that I was ready to sign with the little man in the back office that what the salesman said was a bunch of bunk. All of a sudden, he had a case of amnesia. Either the staff is trained poorly regarding product or they are incredibly dishonest and lack ethical value. After my experience, Mr Vanderpool, the GM, said to me that they try to seperate themself from other dealers and they have, they are worse. More

Purchased a minivan on a Tuesday with the salesman knowing that I taking it on a long trip the next day. With two identified problems. Headlights, and a sound under the hood that I was certain was the knowing that I taking it on a long trip the next day. With two identified problems. Headlights, and a sound under the hood that I was certain was the tensioner. The headlights lense covers were cleaned. The tensioner was not replaced, but the belt was replaced. That fixed the sound under the hood for a day. The tensioner made it through vacation. Upon return I contacted Lester to explain the issue, he said he would get me set up with the service and have the tensioner replaced. This kept going on for two weeks, the tensioner was now at a state that I was afraid to drive it, so I replaced myself. And guess what the sound is gone, and so are my desire to purchase anything else from this dealership. After I finally got a hold of Lester, he stated he would send me a check for the price of the part. Two weeks later and still no check. GET EVERYTHING IN WRITING WITH THIS DEALER IF YOU FIND YOURSELF NEED TO PURCHASE A USED VEHICLE THEY HAVE IN INVENTORY. IF NEW GO SOMEWHERE ELSE. More