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Maguire Chrysler Dodge Jeep Ram of Syracuse - Service Center

Syracuse, NY

4.3
798 Reviews

798 Reviews of Maguire Chrysler Dodge Jeep Ram of Syracuse - Service Center

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April 03, 2020

The staff was awesome. Everyone was attentive, polite and super efficient. It come back in a heartbeat for any work i needed done. Loved it all. More

by Parldro
Recommend Dealer
Yes
Employees Worked With
Timothy Doherty
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April 03, 2020

GREAT SERVICE i bought my truck from another dealer went to Mcguire for recall work because they were the nearest. i was very impressed with the service i recieved More

by LEGETTE329
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ross Perretta
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April 03, 2020

Brandon was great. Fast efficient and to the point. Everyone is very short staffed and being up front is key in these strange times. Thanks as always. More

by KAGTLP
Recommend Dealer
Yes
Employees Worked With
Brandon, Frank Vanderpool, Ross Perretta
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Apr 03, 2020 -

Maguire Chrysler Dodge Jeep Ram of Syracuse responded

Thank you very much. We are dong everything possible to maintain our high standards of work with the upmost safety precautions for our customers and staff. We will remain to do everything we can to accommodate essential service needs while practicing safety which is the most important thing for all of us. Thank you so much Frank Vanderpool GM

April 03, 2020

The service department is always responsive, courteous, helpful and friendly. I highly recommend this dealership to anyone looking for service or to buy a new vehicle More

by cicol
Recommend Dealer
Yes
Employees Worked With
Frank Vanderpool, Ross Perretta
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Apr 03, 2020 -

Maguire Chrysler Dodge Jeep Ram of Syracuse responded

Thank you so much for the great feedback. We really appreciate the positive words and your business. Please let us know if there is anything else that we could be doing better for you. Thanks again Frank Vanderpool GM

April 03, 2020

It was the end of the day (4:30pm) and the ABS, Traction control and 4X4 light illuminated on my dash 2-3 times and wouldn’t reset. I called the service department and they said to bring it right in and More

by RALPH.HOWE3RD
Recommend Dealer
Yes
Employees Worked With
Dan in service. (I think) bald with a beard, Frank Vanderpool, Ross Perretta
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Apr 03, 2020 -

Maguire Chrysler Dodge Jeep Ram of Syracuse responded

Ralph - thank you so much for the review and for the great recommendation. I agree that there have been many precautionary things that have come about due to what is going on in the world that we will adopt long term to provide a cleaner and safer environment for our customers and our employees. I really appreciate your business and your kind words. Thank you Frank Vanderpool GM

April 03, 2020

Great Service and They got the work done. No messing around. The truck came down, the truck went in and there was no monkeying around. S**T got fixed! I like it! More

by HOMERDALE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr, good Wrench, Bob the Builder, John Henry the steel Driving man, Cooter, Author Fozerelli, Mr, Fix it, Booker from Goodtimes, Snyder from One Day at a Time, Rusty Wallace, John Force, Mike and the Mechanics, Motorhead, and Steve, Frank Vanderpool, Ross Perretta
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Apr 03, 2020 -

Maguire Chrysler Dodge Jeep Ram of Syracuse responded

Thank you so much. We certainly understand that people do not have enough free time so we do all that we can to value your time and be as efficient as possible. I am glad we could make you happy on this visit and we look forward to seeing you again soon. Thanks again, Frank Vanderpool GM

April 03, 2020

I like their service but the day I was there was really slow due to a last minute mandatory all employees meeting that left all Customers hanging More

by DDUBOIS65
Recommend Dealer
Yes
Employees Worked With
Frank Vanderpool, Ross Perretta
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Apr 03, 2020 -

Maguire Chrysler Dodge Jeep Ram of Syracuse responded

Thank you very much for your honest feedback. I am very sorry that our meeting delayed you. I will take responsibility as I called an all dealership meeting to discuss ways to communicate better and keep the dealership as safe and clean as possible during this time. Although the meeting was extremely important to have I should have been more in tune with customers who were waiting. Again I am sorry and take full responsibility. If there is anything that we can do to make it up to you please let me know. My cell is 315-521-7315 if you would like to talk further. Thank you again for your business and for your honest feedback. Thank you Frank Vanderpool GM

April 03, 2020

Chris and Paul have always been very helpful and pleasant to work with! They always listen to your needs and concerns when ever you have a problem! More

by LITTLEFLOWER823
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know above people from sales, Christopher Carey
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Apr 03, 2020 -

Maguire Chrysler Dodge Jeep Ram of Syracuse responded

Thank you very much for taking the time to write such a great review. Chris and Paul are excellent and true professionals. I was very lucky to bring them and all of the other fantastic employees from Lowery Jeep when we purchased that business. The employees were the most valuable part of that transaction and we are very blessed to have such great people that really care on the Maguire team. Thanks again Frank Vanderpool GM

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