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Maguire Chrysler Dodge Jeep Ram of Syracuse - Service Center

Syracuse, NY

4.3
798 Reviews

798 Reviews of Maguire Chrysler Dodge Jeep Ram of Syracuse - Service Center

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November 23, 2023

Went in to service. 2021 grand Cherokee transmission not working. 22000 miles. Service told me to leave it. No loaner would get to it in two or three weeks. I pay $450 a More

by Sankey85
Recommend Dealer
No
November 22, 2023

After you buy the car. Salemen are great service is terrible. They're and just plain mean More

by helenh518
Recommend Dealer
No
Employees Worked With
Steven Fassinger, Steven Fassinger
November 22, 2023

Honestly it was the best service experience I have had Great service, shuttle driver was excellent. More

by Ag
Recommend Dealer
Yes
Employees Worked With
Christopher Carey, Christopher Carey
November 18, 2023

Easy to work with and trustful Very respectful to their customers and very direct with their words. More

by ryannp
Recommend Dealer
Yes
Employees Worked With
Steven Fassinger, Steven Fassinger
November 18, 2023

Tim was neglectful in writing out quote for remaining work to be done. He said 'he was too busy to do it'. I had also asked for a trade in quote and he didn't do it. I appreciate that my vehicle got wash More

by kmaxamo
Recommend Dealer
No
Employees Worked With
Timothy Doherty, Timothy Doherty
Nov 18, 2023 -

kmaxamo responded

If i could give a 0 for service by Tim i would have. The work i had completed by techs is good. But customer service sucked.

November 16, 2023

Service reps super courteous and helpful in scheduling and shuttling me to pick up my SUV after servicing. Washed and vacuumed :)) What a bonus. TY More

by BCONNEL1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Celine, Dan Marks, Timothy Doherty
November 16, 2023

Steve was extremely professional, patient and helpful. Given the nature of todays business environment with staffing and supply chain challenges, Steve made the whole process much less aggravating and pro More

by Tad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Fassinger
November 11, 2023

Tim was extremely helpful through a difficult process. Can’t thank him and his team enough for the help going forward. More

by jjchap2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Doherty
November 09, 2023

Lou is my go to salesman. My last visit to service was not so good I brought my truck in for a oil change at 8:30am and needed it back by 1:00 I had plans and needed my truck More

by Chipriedl62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Doherty
November 09, 2023

Everyone was very professional and took care of our repair in a timely fashion life is good! More

by Donna.smorol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Fassinger
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