Maguire Chrysler Dodge Jeep Ram of Syracuse - Service Center

The service department customer service is outstanding! I always feel all taken care of! Amazing I always feel all taken care of! Amazing More

Worst service dept. , acted extremely unprofessional and acted like there was no issue. 0 stars. I brought my Jeep hybrid to them because I bought it there. Before the b , acted extremely unprofessional and acted like there was no issue. 0 stars. I brought my Jeep hybrid to them because I bought it there. Before the big issue, I had already had an appointment for them to look at the fuel refresh for March 3. While driving to work the check engine light came on and a slew of other error messages. I called them and they stated I should bring it in to have a diagnostic completed, the same day. I tried to move the jeep and it would not start. It was dead. They told me to leave it and they would try to get it in before my original appointment. Well that did not happen and they had my car for 3 weeks. They also stated they could not do a diagnostic on it because it would not start. This was a lie. A flat out lie. On the 3rd they told me there was nothing wrong with it. I said please keep it to make sure. Again they stated there was nothing wrong with it. Another lie. I got the car home and the next day after putting more high octane gas in it, the issue with the fuel refresh started again. I called them up and was treated extremely poorly by the service manager. He pretty much said there was nothing they could do as there is nothing wrong with the Jeep. So I drove it around hoping the fuel refresh would go off and it never did. I did everything I was supposed to and the oil refresh just would not go off. On the 17th, I went out to my car to go to work and guess what, it would not start. Nothing I did would get it to start. I called Chrysler because I already had a case open and stated all the same issues were still there. It would not start. They made arrangements for me to take the car to Drivers Village that week, because there was no way I was going back to Maguire after such extremely poor customer service, this guy at Maguire talked down to me and made me feel like a fool. It was so awful. I knew there was something wrong with this car. I ended up getting the Jeep over to Drivers Village and they were the best service people I have ever dealt with. Not only did they do the diagnostic on my Jeep that would not start but they found so many active issues and stored issues. Also, there was a recall on the Jeep and they got the recall fixed (for the oil refresh). And the electric issues are fixed. There were issues with the wiring. Your people in your service department were the worst group of people. They do not care about the people, they only care about talking down to people and making them feel shamed. I will never have any dealings with Maguire again. This place is the WORST dealership. And no worries, I am telling everyone I know. NO Thank You, Jackie Frost More

Great Service and great people! Helped me with my recall and other questions I had. I definitely will be back Helped me with my recall and other questions I had. I definitely will be back More

I want to be explicit that this review is for body work done at the Baldwinsville location. Emily and Bob were top notch. Very customer friendly and kept me informed throughout the repair process. done at the Baldwinsville location. Emily and Bob were top notch. Very customer friendly and kept me informed throughout the repair process. More

The guys At the Hiawatha boulevard Dodge ram they are all very nice and friendly They get right down to business. all very nice and friendly They get right down to business. More

The absolute worst customer service I’ve ever had in my entire lifetime, hands down! As far as I’m concerned, this company should not be in the business as serving the public, period!!!! entire lifetime, hands down! As far as I’m concerned, this company should not be in the business as serving the public, period!!!! More

I liked it just wish it was faster but other than that it was great was great More

Very good customer service including shuttle driver. Would recommend to others. Silly to have to write 15 words! Would recommend to others. Silly to have to write 15 words! More

Unfortunately water filled back in tail light panel of Durango, Problem Dodge has known about for years. Stopped by dealership and service was able to take us right in and replace panel again. Durango, Problem Dodge has known about for years. Stopped by dealership and service was able to take us right in and replace panel again. More

Quick, easy and reliable service center at Maguire. Had a minor issue with my 4WD and they fixed it under warranty with no questions asked and nothing paid out of pocket. I will definitely continue pur Had a minor issue with my 4WD and they fixed it under warranty with no questions asked and nothing paid out of pocket. I will definitely continue purchasing and servicing my vehicles at this dealership! More