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Maguire Chrysler Dodge Jeep Ram of Syracuse - Service Center
Syracuse, NY
798 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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798 Reviews of Maguire Chrysler Dodge Jeep Ram of Syracuse - Service Center
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January 16, 2025
I took my vehicle Maguire and couldn’t be more disappointed. I spent 2,500 on repairs and when I picked it up, the service 4-wheel drive alert was on and 3 of the 4 tires were low. So much for a disappointed. I spent 2,500 on repairs and when I picked it up, the service 4-wheel drive alert was on and 3 of the 4 tires were low. So much for a test drive before giving it back to the customer. So back I went and was told there were issues with the 4 wheel drive but they were covered under the warranty. This was a surprise because when I first brought it into the shop they said there was an issue with the front axle that probably should be fixed at some point but it was not covered under warranty and would cost another thousand bucks to fix. Miraculously when I brought the vehicle back the second time around it was covered. A bad experience. Louis Fournier President Sutton Real Estate More
by Lfournier
Employees Worked With
Steven Fassinger
August 07, 2024
A week ago I brought my vehicle in for service. This dealership had my vehicle for 3days. I was just happy to get my vehicle. The following day I noticed some damage to the front right bumper and f This dealership had my vehicle for 3days. I was just happy to get my vehicle. The following day I noticed some damage to the front right bumper and fog light. I told my vehicle back to the shop to show them the damage. The said that they would investigate and look at video of when I brought my vehicle into the shop for repair. Of course three days later I’m told that my car came in the condition it left. I couldn’t dispute it because no video was provided to me to confirm that my vehicle wasn’t damaged by this dealership. So in addition to the $3,900 I spent with them I have to spend an additional $2,000 to replace my bumper and fog light. O accountability on their part. I highly recommend that you take photos of your vehicle prior to letting them service your vehicle. More
by Alonzo763
Employees Worked With
Timothy Doherty
December 26, 2023
Nick in service dept was excellent. Kept me well informed. Very polite and extremely professional. Very pleased with service and problem was solved. Not particularly happy with Chrysler Kept me well informed. Very polite and extremely professional. Very pleased with service and problem was solved. Not particularly happy with Chrysler warranty policy on electrical issues. Using corrosion as a void of warranty on internal parts is a cop out. Too bad great service overshadowed by poor policies More
by Ljlukowski
Verified CustomerEmployees Worked With
Nicholas Trelinski
December 07, 2023
The employees were all professional & polite it was also efficient considering all the renovations. I will lease from Maguire again in 2025. efficient considering all the renovations. I will lease from Maguire again in 2025. More
by cwrobel
Employees Worked With
John French, Dan Marks
November 27, 2023
We are extremely disappointed with how our issue was dismissed. We have spent over $150k on new cars in the past two years and have had nothing but issues with service. From an oil change that went bad dismissed. We have spent over $150k on new cars in the past two years and have had nothing but issues with service. From an oil change that went bad (oil filter not tightened and oil leaked everywhere and sprayed all over the inside of our challenger GT) to a run around re faulty tires on a brand new challenger scat pack. It’s terribly unfortunate that another dealer that we have never bought a car from was able to get the tires replaced but this dealer wasn’t. You have lost a lifetime customer as a result. More
by Mom2j2ice
Employees Worked With
Timothy Doherty
