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Maguire Chrysler Dodge Jeep Ram of Syracuse
Syracuse, NY
1,511 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 24, 2023
You have a major problem in your service department. His name is Tim. Big guy with a beard. He wrote me up. Tim should no be allowed near any customers. He was the most condescending, arrogant, smug, kn His name is Tim. Big guy with a beard. He wrote me up. Tim should no be allowed near any customers. He was the most condescending, arrogant, smug, know it all,demeaning person that I have ever met. I cannot believe you have him greeting customers. I'm sure he is the same to other employees. I guarantee this is not the first complaint you have had about him. I gave you one star to get your attention. You can thank Tim for your lucky one star. If you had half stars he would have earned it. More
by bvpotash
Verified CustomerEmployees Worked With
Steven Fassinger, Dean Evans
August 19, 2023
Brought my vehicle in after a failed service attempt at the dealer from which I bought the vehicle. Still calming down before THAT review. They were unable to initially find the cause of my intermittent the dealer from which I bought the vehicle. Still calming down before THAT review. They were unable to initially find the cause of my intermittent issue. Instead of giving up and calling it good, they asked to keep the vehicle overnight and keep troubleshooting. Yes, please! Got the call around lunch the next day that they replicated the symptom and determined the cause, but would have to wait another day for the replacement part. I was prepared to leave it there for 2 weeks, if needed. All to avoid having to drive to NC for 4 days in late August with a bad AC blower motor. Hooray! They also found a minor issue with the turn signal level and were able to replace that as well. Both repairs under warranty. Nice! Now the good part- (Maybe this is normal at other places, but not the places I've been going.) They washed my car. They removed the years of dead bugs off my front bumper. They cleaned the front interior. My floor mats were sparkling as if they were new. They cleaned the years worth of road salt build up on the carpet on the driver's side. They cleaned my seats, dashboard and glass. They put air in my tires. They made the vehicle better and more enjoyable to drive. I didn't ask them to do any of that. Have I just been missing out on "normal"service all this time, or is this above and beyond? More
by Fuilivex
Employees Worked With
Steven Fassinger
August 17, 2023
Great dealership ! Great staff. 10/10 experience . I would recommend. Justine was very helpful & knew a lot about the vehicle Great staff. 10/10 experience . I would recommend. Justine was very helpful & knew a lot about the vehicle More
by tiffanybattlejobs
Employees Worked With
Justine Young
August 16, 2023
I was impressed with the great customer service and how easy it was to trade in my old car. I believe Maguire Jeep has excellent sales staff! easy it was to trade in my old car. I believe Maguire Jeep has excellent sales staff! More
by Christine
Employees Worked With
Gregory Pawliw, Tyler Barycki
