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Maguire Chrysler Dodge Jeep Ram of Syracuse

Syracuse, NY

Overview
Reviews
Vehicles
4.5
1,511 Reviews
Call Dealership (315) 487-6211

959 Hiawatha Blvd W

Syracuse, NY

13204

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Showing 1,511 reviews

June 04, 2020

Extremely easy to do business with I felt like you truly care about our business not just the sale of the vehicle I would definitely recommend you to friends More

by Cole441644
Recommend Dealer
Yes
Employees Worked With
Bruno
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June 04, 2020

I scheduled an oil change at Maguire auto and they were I scheduled an oil change at Maguire auto and they were very professional on time courteous and the facilities were clean and my car was sanitized be More

by bsopha
Recommend Dealer
Yes
Employees Worked With
Gregory Pawliw
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June 02, 2020

I asked for information and never received it. E mailed back to my self last week . So I have lost faith and will move to another dealership More

by manny.falcone
Recommend Dealer
No
Employees Worked With
Lou
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Jun 03, 2020 -

Maguire Chrysler Dodge Jeep Ram of Syracuse responded

Manny- Thank you very much for bringing this to our attention. I am very sorry that you did not receive the information that you requested. I would ask that you please allow us another opportunity before "losing faith" in us. We honestly try our best everyday but just like everyone we do drop the ball from time to time unintentionally . I feel really bad about this. We have been working with a reduced staff and it has been extremely busy in sales. This is certainly no excuse for poor communication on our part but again I think it may be a bit unfair to write us off all together for this reason. Please allow us to make it up to you however we can. I thank you for giving us the opportunity and for listening to my response. I will use this as a training opportunity for my team. We are not perfect but we try everyday to do the right thing for our customers and employees. If you would like to talk further please call me at 315-521-7315 or email at FVANDERPOOL@MAGUIRECARS.COM. Sincerely, Frank Vanderpool General Manager

June 02, 2020

Love my Jeep Cherokee Limited The two times I have been in for service, Maguire's service department has been great.. Took car ofteh issue with no issues.. I do need yo make an app More

by ssartori
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Vanderpool
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June 02, 2020

Great service.Never have a problem bought my truck their and my wife's Jeep. Maybe I'll start looking for a new truck soon More

by PENNZOILKID
Recommend Dealer
Yes
Employees Worked With
Brandon
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June 02, 2020

The sales man was very kind and helpful. The service dept was alway Very helpful and your program with oil changes and inspection with the free detailing was great. More

by Walleye
Recommend Dealer
Yes
Employees Worked With
Not listed but was 5star
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May 26, 2020

Ignored the real problem with my cars breaking issue. I have had two others say its a caliper malfunction but since its under warranty they denied it... nobody ever wants to backup what they sell... More

by Not important
Recommend Dealer
No
Employees Worked With
Jeff
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May 26, 2020 -

Maguire Chrysler Dodge Jeep Ram of Syracuse responded

I am very sorry that you feel this way. I would be happy to speak with you about this to see what we can do to help. I do not know all of the details but would love to get your side and see if we can figure out a solution that you will be happy with. Typically we do not determine if an item is covered under warranty as the manufacturer sets those rules. Again we are happy to see what we can do for you if you would like to call me at 315-521-7315 or email at FVANDERPOOL@MAGUIRECARS.COM Thank you Frank Vanderpool General Manager

May 27, 2020 -

Not important responded

Well i have the car at another repair shop today for another inspection of the rear brakes. I would like y'all to fix the problems. There is no reason why a car with 24k miles on it should need new rotors and breakpads without something else malfunctioning. The car if driven will start to lock up so when you are leaving a stop light or sign you have to accelerate to start rolling and you can feel it and it smells like its burning. We had a problem with the lock on the rear passenger door that took almost 2 years to fix. Its like we have to fight with everyone to fix anything when it comes to this vehicle. I have bought 2 cars from your dealership in the past two years this dodge journey and a jeep cherokee limited. If you would like to give me a call and discuss the options i can be reached at 3158009648

Jun 03, 2020 -

Maguire Chrysler Dodge Jeep Ram of Syracuse responded

thank you for the response. I will have my service director reach out to you on the number provided to see what we can do. We certainly want to fix your car. The question with brakes most times is if it is under warranty or does the customer pay? The manufacturer warranty is not the best as brakes are a wear item. Again we certainly want to do the work and get paid to do it so we need to figure out what it needs and if the manufacturer is willing to pay for it under warranty. We will work with you the best we can . Thank you

May 26, 2020

Great service, friendly service, and a great car wash after the service! The wait time was just as they promised. I would highly recommend their service dept. More

by LONGM0
Recommend Dealer
Yes
Employees Worked With
Never got his name in service but 5 stars!
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May 25, 2020

Excellent service, friendly people. I was confident about the work they did :) I will definately be coming back to have my Jeep serviced in the future :) More

by Jvwelch
Recommend Dealer
Yes
Employees Worked With
Frank Vanderpool
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May 22, 2020

Great dealership didn’t think I could afford a 4 wheel drive truck before I made a deal here. Am on my second one now More

by lboak2424
Recommend Dealer
Yes
Employees Worked With
Frank Vanderpool, Ross Perretta
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